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March 2024 by Vickie Williams
Rooms: Our room was nice and clean the right size for what we needed
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March 2024 by Evelyn Castleberry
Very nice and courteous employeesRooms: Nice and pet friendly
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March 2024 by NCapeMay
Friendly staff, clean newly renovated room, a must
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March 2024 by Tim Mccafferty
Noteworthy details: Allowed adults that kept quite to keep swimming after hours! Wonderful and friendly staff.
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March 2024 by Neyda Zachariah
Overall , I give this hotel a 1 star. When we had booked this hotel it was rated a 4.1 star which got me thinking it was a good hotel! The location was fine was quiet and not too disturbing . Overall the breakfast and service was good. Rooms weren’t the best as I expected it to be. our room smelled like smoke and the tap water was really low of water and didn’t provide much for our family . Things were also unplugged when we headed into our room including the refrigerator, clock , and room service phone. There was no microwave provided for the room. Doors also were a problem for this hotel , including it didn’t close properly and the people next door who were smoking we could smell it through our room.The hotel doesn’t have a elevators maybe due to construction? Blinds were hard to pull down. As I would like to conclude , please don’t bother staying at this hotel! I give it a 1 star
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March 2024 by Boo Bogan
My wife and I enjoyed our stay here. Very nice ambience.
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March 2024 by Lenny
Outdated room that smells like dog
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February 2024 by Zoe Cook
Very nice and
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January 2024 by Dorit Atzmon
Rooms: Outdated rooms. Old furniture. Ceiling had a large water spots which wasn’t painted. Bathroom wasn’t clean enough and bath tub wasn’t really functioning.Food & drinks: Breakfast needs to have more variety. For example No cream cheese . The nice lady in the breakfast area told us that they don’t have it. And the most important thing- they have a coffee machine but the water is not filtered!! Therefore coffee, tea and water tastes terrible! We were not the only ones to complain.
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January 2024 by Mike McNamara
Room was a disaster indefinitely needs an upgrade.
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December 2023 by James “Jim” Phillips
Charged an extra $50 incidental fee at check-in that was not mentioned when making the reservation. Was told $50 would be refunded in 3 business days if nothing was found damaged. Still have not received my $50 refund even after 7 days. Not told that anything was damaged. Nothing was damaged by us.Rooms: Would not return or recommend.
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October 2023 by Diane Harty
We booked through AARP based on its high recommendation. The facility did not reflect the photos shown. The building looked old and tired. When we moved into our suite we first noticed a large stain about the diameter of a car tire just inside the door. In addition, in the corner of the tub on the floor was a collection of black dirt and what looked like a nest of bugs. Not sure if they were bed bugs but we didn't wait around to find out. We repacked all our things and told the young woman at the front desk. She didn't seem too concerned even after I showed her pictures. She claimed that the room was "cleaned today". We asked for a refund and moved into the Hampton Inn down the road which was 100% better. FYI, the Best Western also told us they charge another $50 for "incidentals" which should have been enough of a red flag.
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October 2023 by David S
Site looks great from outside and Lobby. But open rooms and first roomHad carpets that were stained and then noticed little roaches running around. They moved us to another room. Did not see any roaches here but the carpets were so dirty we wore shoes everywhere. Too bad as locations was great but in need of complete remodeling of rooms.
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October 2023 by Trina Tarpley
Check in was a little ify but we made it through it . But the next shift was AMAZING. Brittany saved my day with her help and sweet smile . We have enjoyed this stay so much. Just relaxing and rest for boy me and the
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August 2023 by Sandy Troff
We had a king size bed room. There was a mini fridge but no microwave. There was a coffee maker in the room. I felt the AC didn't cool as much as I preferred and there was a large ring spot on rug by entryway from a previous water leak probably from the AC. A beautiful large pool area and outdoor hot tub with plenty of lounge chairs. Plus there was an additional outdoor sitting area with a fire pit. Parking lot was clean and plenty of spots. Very pretty neighborhood with large trees. Nice lobby area with coffee and hot tea available all day and convenience items including snacks sold. Everyone was very friendly and helpful. Breakfast room was cleaned with a smiling attendant wiping tables, counters and replenishing food constantly. Food was good with a large selection, hot eggs, link sausages, fresh waffles, ceral, oatmeal, yogurt, muffins, toast, fruit and juice. They even had granola, nuts, and dried cranberries for oatmeal and yogurt toppings. Great location and close by to the island's attractions.
