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May 2024 by Cami Mclelland
This place sucks. Yonka, is fine but so slow. This one teller just sits there and tells us to “be patient” while he does absolutely nothing. Another lady pointed out how ridiculous it is that Wells Fargo charges $10 fees for a check and I agreed it was stupid. The lazy guy said we can file complaints if needed…. Currently exploring other banks like Chase to get out of how poor Wells Fargo is
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December 2023 by Don E
Upon entering the bank, I observed a short line with only two customers ahead of me. However, I noticed that only one out of the two tellers was occupied (Anita). After waiting for a few minutes, Mac (Branch Manager, I believe) informed us that the second teller, Yonka, was logging in and would assist us shortly. He apologized for the wait, and I expressed gratitude for the communication, highlighting the importance of not being ignored in such situations.Once Yonka logged in, I was assisted by Anita. However, two significant issues arose during the transaction. Firstly, despite initially planning to perform a mobile deposit, I decided to cash the check in person. I inquired with Anita if non-account holders could cash checks, and she affirmed, stating that I needed to provide two forms of ID. Unfortunately, she failed to mention a $7.50 charge for cashing the check, which I discovered only after receiving my funds. While this fee may not be financially burdensome, it raised concerns about the potential impact on someone needing every dollar of their check.Upon questioning Anita about the omission, she acknowledged not informing me initially and apologized for the oversight. The second issue arose when Anita asked about the reason for the check amount (Did you sell a car?), presumably due to it being a business account transaction. I chose not to disclose the details, considering it a personal matter outside the scope of this banking transaction. I found such inquiries inappropriate, especially as I am not a frequent customer/account holder.Despite these concerns, the transaction took 10-15 minutes due to established policies, which I understood and accepted. Mac intervened on two occasions to approve the transaction, expressing gratitude for my service as he observed my retired army veteran hat. Overall, despite the initial hiccups, the experience was pleasant.
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November 2023 by sydney anderson
This bank has the BEST customer service ever. I visit regularly and every time I feel welcomed. I get in and out super quickly too. One of the tellers, Jodi is so incredibly kind!
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November 2023 by Scott B.
As you can see from the other reviews, this place is horrible. I've had decent service from other locations, not great, but decent, this location has no idea what they are doing. From the manager to the personal banking associates, they don't know how to work within their own system! Either they are hiring VERY lazy associates (which I believe is the case) or they don't train them. Either way, go to another bank, like I did...
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June 2023 by Felipe Gonzalez Pachecano
Poor service
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June 2023 by David Miller
Good personal service.
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December 2022 by Elizabeth Flores
We had a appointment,, they cancelled without me knowing they did 2 times
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September 2022 by Ask Eleanor, LLP
Taking a great day to say yes and many smiles to joining long years. 10 years of volume customers and businesses. Good escrow growth is all the firsts in wows of my experiences.
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September 2022 by Ethan Regateiro
staff is very well trained in phone repair lol saved my day
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August 2022 by Umair Azhar
Amreeta is passive aggressive and turned us away.
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June 2022 by Vanelucci Lopez B
Good afternoon to the Latin staff who are close to these bank facilities, I recommend Miss Fátima, she is super professional, attentive and helps with all the problems you have. She is 100/100 recommended.
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December 2021 by James Lewis
Parvin was amazing and friendly! Great customer service, exactly what I would expect when I walk into a business. Even though it was a quick transaction, thank you for your service and smile (even behind the mask), Parvin!
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September 2021 by Melisa Charles
Great customer service
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August 2021 by Cristina Velazco
I want to say that I was taking care by Momodu manonah couple months ago and he was Amazing! I was I needed of some old bank statements urgently that I couldn’t get at another branch. He helped me out patiently, very courteous and nice! I accomplished my errand successfully because of this guy! Thanks so much!
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August 2021 by Derrick Atcheson
Very Poor customer service. It was lunch time and they had only one teller and no one in drive thru. They had employees standing around talking. I asked on if they could give me 20's instead on of 50's the ATM gave me. They told me to wait. The employee should have said sure and asked a drive thru teller to give me the change but instead they wanted to stand around and continue talking.
