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August 2024 by Stefanie Warren
Very polite and helpful!
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August 2024 by darioush saffaripoor
The new owner is man child. He didn't know how to use his own machine for folding and when I made a friendly suggestion he got very offended. As other reviews have noted, horrible customer service. Do NOT go to this store.
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July 2024 by Ellis Chambers
Customer service has improved since this location’s new ownership took over.
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July 2024 by Mary Aden
Fast, friendly, and great customer service!
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July 2024 by Claudia Borhman
Do NOT go to this store. The owner is a scammer!!! I was dropping off my pre-labeled packages and this guy was reprinting labels for my items with false measurements and weight so he could make more money on my shipments!! Found out after he did it to a third package and I was notified that I was being hit with crazy surcharges! My item weighed 4 pounds when I dropped it off and the new label created stated it weighed 12 lbs!!! I was warned to never go to this store but I thought maybe it was just someone's bad experience. All the bad reviews are true! This guy deserves to have his franchise taken from him!
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July 2024 by Melanie Mueller Prince
Super convenient and helpful service for all of our business needs.
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July 2024 by Barney Stinson
Deceptive staff, overpriced for everything
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July 2024 by James
ILLOGICAL TO NOT TAPE AN AMAZON BOXED ITEM BY CUSTOMER AND THIS STORE CHARGES TO TAPE THE BOX.
AMAZON PAYS UPS to do the returns, and one would think to verify what is being shipped it needs to be observed. The item was boxed up and only needed tape and the label attached. Do you charge to apply the label too…. $.01 is the cost you are saving….
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July 2024 by Michael Winston
Absolutely terrible customer service. 0 stars. Attempted to return an amazon order today after following amazon's instructions; however, the employee told me my box was not sufficient and I had to purchase another box in order to do the return. After politely attempting to explain the box in question was how the product was delivered to me, he snapped at me and said I was "trying to tell him how to do his job." If you aren't able to use the box then fine, but there is no need for a rude attitude. Went to another UPS store and they were able to take my return with the same box with no issues.
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July 2024 by Eugenie Holbrook
Fantastic service and so friendly!
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July 2024 by Mj S
Came in to make some Amazon returns and the person working here was super helpful and explain to me how to use the machine and even helped me fix a few mistakes I made. While I was inside, a few other customers came in, and he treated them all with professionalism and helpfulness. Great experience.
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May 2024 by G
The most recent owner has changed pricing in a tricky manner that is not the standard way business is done upfront in Georgia. I used a service that cost $2 and was billed an additional undisclosed and unmentioned fee at 3 times the cost of the service fee. I later called the store and spoke to a manager who told me it was fair if I found another UPS store. There was no effort to take an unsatisfactory customer experience and do what’s right. Instead, the manager offered indifference, and hung up the phone in my face. There was no courtesy, no ending salutations Georgians share out of respect for each other and no goodwill.
Beware future customers - ask first what is the “total price” before doing business at this UPS Store and ask if there are any additional fees like an unusual “Clerical Fee” that may surprisedly show up on the final receipt.
The UPS store location images used since the new ownership are not representative of the actual store interior, the building, nor of the staff. It may be similar to advertising new resort photos for an older over marketed hotel and generating false expectations for the actual property and location. False representation of store images is out of character for what other locations in Georgia do under the UPS brand.
The staff member who did the 2 minute notary service was friendly and expedient, however charging a fee that was not disclosed, nor explained upfront, at a cost 3 times higher than the service was billed for is enough for me to question business practices and opt to find a new location for future UPS service.
In the past it cost $2.00 for a notary at this UPS Store location under the two previous owners. The price of the notary fee remains $2.00, but the new owner introduced and invented a new and not explained upfront fee labeled "Clerical Fee" eventually noticed on the receipt for $6.00. This may be like ordering a hamburger and finding an additional restaurant service fee billed at three times the cost of the burger and no staff, nor owner in advance offering an explanation.
The new total cost for notarizing a signature at this location is $8.00.
We are living in an inflationary period and businesses are trying to survive, but an undisclosed additional fee - that kind of business practice eventually ends up prosecuted in court.
The volume of UPS shipments in the past I have sent via the UPS store at 880 Marietta Highway location will not be continued while under the current ownership and management practices.
If current ownership will do this to the small transactions, I have no interest in hassle over larger transactions.
I will look for businesses that respect the customer with fair business practices and upfront pricing. I have zero tolerance for unapproved unacceptable surprise fees showing up on the receipt charged in addition to the service cost and billed at a multiple of three times the cost of the service.
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May 2024 by Perri Namer (Periwinkle)
Awesome service! Super fast and helpful.
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May 2024 by Nicholas Bowler
Always exceptional and friendly staff. Dil helped me out. Real nice guy!
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May 2024 by Calisunflower Child
Terrible customer service. The gentleman(loose term) was rude to say the least. I give people the benefit of the doubt but he challenged me and my intelligence of what I’ve read in my email as if I walked in without reading or didn’t possess the ability. Very condescending and unprofessional. Not willing to hear me or assist me.
