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March 2024 by Jessica Daniel (Jess)
Incredibly helpful and patient with me as we found the perfect boot for me! And just nice as well!
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February 2024 by Ethan Thomas
Super unfriendly. Especially the guy that works there. I’m pretty sure he dislikes his life and takes it out on everyone else. Shoes aren’t made the same as they used to be. They told me I’d need more than 2 weeks to break a pair in. I wore them every day and they felt the same as day 1.
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December 2023 by Chad Mackes
Staff at store are great. Issue is getting boots. They never have boots in stock. I ordered two pair this time and paid for them but have no idea when or if they’re coming. Last two times boots never showed up. Hoping this time will be different???
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July 2023 by Trevor O.
Aaron helped me with my fitting, very professional, Sharon was there when I picked them up, great staff. Red Wing model #2403, great boot.
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June 2023 by Andrew Galbert
Called to be sure they had my sizes in the two boots I was interested in buying. Asked to be sure they had everything ready to fit the boots. Arrived after a one hour one way drive to find out their 3D foot scanner was inoperative. Disappointed I went to buy boots at REI. I won’t be back-not the first time a Red Wing store visit has let me down. Even today, the Smyrna location phone system prevented the sales associate from understanding my simple request. Sad!
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June 2023 by Mike Boyle
Great Staff! Took 10 minutes with me to get the proper insoles. He was extremely knowledgeable. If I ever needed work shoes this would be my place.
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April 2023 by Aronijin
Excellent customer service with a good selection of quality boots.
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March 2023 by Michael H.
Dude, the girl there was very friendly but after I went though all the motions she basically told me red wing boots weren't for me. And seconded my opinion that I should just get another pair or thorogoods. I was almost a convert but the sales associate was obviously having a bad day and didn't want to deal with me so, I won't be back. May try a different red wing store someday but honestly now I'm looking back to my trusty thorogoods or maybe some danners. Boo for service.
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December 2022 by Zachary Matthews
The customer service at the Roswell Red Wing store is unparalleled. On my initial visit, the employees spent a great deal of one-on-one time helping to appropriately size me. After leaving the store, I noticed the boot was rubbing on the side of my foot, so I went back to exchange them for a wider size. However, after leaving again, I felt like the wider size was slightly too wide. After going back in a third (!) time (by this point, I was almost too embarrassed to go back in and considered cutting my losses and wearing a too-wide boot), I asked if I could exchange the wider pair for the original, and they happily helped to stretch the original size to eliminate the lateral foot rubbing. Each time I went to the store, I was greeted by the same friendly employees, and they took the time to understand how I was feeling about the shoes. Additionally, they took the time to get to know me as a person, asking what I'd be using the shoes for, what I do for work, etc. Overall, this was a far superior shopping experience to what you typically get these days. Red Wing, and the Roswell store in particular, are exceptional examples of excellent customer service. Thanks for all of your help - the boots are perfect!
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October 2022 by Ryan Pernice
I love the boots I bought from this store. Super friendly, knowledgeable staff. I own two pairs of Red Wings, and I will definitely be back to get more in the future!
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September 2022 by Yanir
I really feel like this place doesn't care about it's customers , and I'll tell you why. I go to get sized at the Red-wing store , and I did the machine to find my proper size. The sales person tells me they have my size so I go and buy it. I go home and the shoe size is different then what they told me (About a full size and a half lower) It has very minimal wear since I only walked around my house with it. I decide to go to back to the store to get a exchanged for a size that can fit me hoping they would accomidate. Wrong. As soon as you leave the store with (most) pair of boots , you're stuck with them. I felt like the sales person lied to get a commission, and am disappointed with the store and how they treated me.Edit : My name on Google isn't my name in real life to protect my identity. I couldn't care less about points. I write reviews to show how places treat the customers. I came twice to the store to get the problem fixed and was basically told I'm SOL so I wrote a review. Also why claim to check cameras when my name isn't on the database?
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September 2022 by Yanni
I really feel like this place doesn't care about it's customers , and I'll tell you why. I go to get sized at the Red-wing store , and I did the machine to find my proper size. The sales person tells me they have my size so I go and buy it. I go home and the shoe size is different then what they told me (About a full size and a half lower) It has very minimal wear since I only walked around my house with it. I decide to go to back to the store to get a exchanged for a size that can fit me hoping they would accomidate. Wrong. As soon as you leave the store with (most) pair of boots , you're stuck with them. I felt like the sales person lied to get a commission, and am disappointed with the store and how they treated me.Edit : My name on Google isn't my name in real life to protect my identity. I couldn't care less about points. I write reviews to show how places treat the customers. I came twice to the store to get the problem fixed and was basically told I'm SOL so I wrote a review. Also why claim to check cameras when my name isn't on the database?
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February 2022 by Muamer Music
I’ve bought two pairs of Red Wings from this location - a pair of Chukkas and a pair of Iron Rangers. My #2 and #1 pair of shoes that I own. Excellent quality and built to last.Dan, the owner, is incredibly helpful and often works the front desk of the shop. This a small business that I recommend supporting because while his customer service and knowledge is excellent, the man has a wonderful soul to match.Buy your Red Wings locally and support incredible business owners like this.Thank you my friend!
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February 2022 by Brian Dunson
purchased boots there 10 years ago D938 from Dan had vibron soles when i bought them , had re-soled years later put vibron soles on by Dan who i purchased from originally and just recently had re-soled for the last time i'll ever do business there again they put put on red wing oil slip resistant sole.he then told me that this boot has never had a vibron sole. he might as well called me a liar over the phone. cost me $150. thanks for nothing. i'll be shopping for chippewa boots next time
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January 2022 by John Fletcher
My first time in this location. Dan, the owner, went out of his way to put me into the right boot. I have large feet, and it wasn't easy for. I highly recommend anyone looking to go there.
