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November 2023 by Tom Martin
Stopped by to get an idea about what was involved in a minor interior repair on my 2016 Acura RDX. Nick described the process, what parts to make sure I had from what broke. and told stop by the next morning. I showed up the next day and the repair was completed in under 30 minutes for a very reasonable price. It just doesn’t get any better than this when it come to service at a factory dealership!!
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November 2023 by Kywanda Walker
Sabri was welcoming from start to finish. We had clean comfortable view of my vehicle from the waiting area. Thoroughly enjoyed the immediate update about the maintenance needs of my vehicle. I will definitely be returning for maintenance. I felt a genuine expression of care about my vehicle.
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November 2023 by Ashley Whitt
It's really unfortunate that I feel the need to leave this review.After leasing two vehicles from Jackson Acura and then buying out one of the leases, we would never do business with Jackson Acura again.When I bought out my lease in September (2023), Joey, the F&I manager, told me my interest rate would be 7.99% because of my "sterling credit score" (his words), which was 831, and he circled on the application. When I received my statement from the lender, the credit score is actually 8.65%. Why the huge discrepancy in the quoted interest rate and the actual interest rate?In addition to that, as I was sitting in the waiting area, waiting for Joey to apply for a loan, it occurred to me that my credit was probably locked. But I figured he would come and tell me it was locked, so I could unlock it. He never did that. But a week or so after buying the vehicle with what I thought was a 7.99% interest rate, I started getting letters in the mail from other lenders, including the financial institution we have been banking with for over 25 years, that said my credit was denied because my credit was locked.How is it that ONE bank was able to access my credit and authorize my loan? And how is it that the rate was over .66% HIGHER than I had been quoted?Dubious business practices, at best, as well as very insulting.We will be selling this vehicle immediately and getting out of this RIDICULOUS interest rate, and we won't ever be doing business with Jackson Acura again. Nobody wants to do business with a business they can't trust.Joey just wanted to get the deal done and get it done as quickly as possible. He had no interest in taking the time to get me the best interest rate possible.I would suggest to Joey and Jackson Acura that they not insult people's intelligence and take advantage of them, and they should not lie to their customers.
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November 2023 by Skip Fairchild
Setting up the appointment was easy, they greeted me and took my vehicle on time. The work was done quickly while I waited in their very nice lounge. All charges were explained to me and checkout was a breeze. They even washed my vehicle! Great customer service!
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November 2023 by A Tasanasanta
Reggie Hammond was fantastic to work with in purchasing my new car!! He was professional, ethical, and very helpful in teaching me all about the new technology. The finance department was also very friendly and helpful without being too pushy. All in all, Jackson Acura is a wonderful dealership!
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October 2023 by Deirdre Montgomery
This is the most efficiently run dealership I have ever been to. You are promptly greeted upon arrival and the car buying experience was quick and there wasn’t any pushy sales tactics. Their service department runs just as efficiently. If you are looking for an honest dealership, give them a try!
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October 2023 by Iraj G
Everything went well. My car issue was attended to in a reasonable time. Thank you.Comment: I haven’t been able to learn how to make an appointment. My preference is to make it with the service advisor, but they seem to be too busy to respond. I have tried the appointment phone number with no success.
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September 2023 by Shivansh Singh
Don't have zero else should be zero. Buyers should be careful while buying car from this dealership. I have very bad experience where Manager Dimitry and Sale person Chiegen made us fool to get into deal and offered 14% finance rate later to reject the deal. They wanted to sell the car on higher price to another customer as they found new customer at end moment. It is very disrespectful and disheartening for me as they fooled us because wanted to make more profit.
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September 2023 by Will Loeffler
Cody in service was very helpful in helping me customize the services I needed based on my vehicle and its mileage without pushing anything that wasn’t necessary. Services were fairly priced and the technician working on my vehicle was super nice and accommodating. Dealership was comfortable to wait in and the work cubicles having their own doors was conducive to getting work done. Great experience overall, would recommend
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August 2023 by Sarah Crock
We are very pleased with our purchase from Jackson Acura. The dealership is nice, and the employees are knowledgeable and efficient. All follow-up communication has been timely. Great customer service when we had to come by after purchase. I would recommend Jackson Acura!
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August 2023 by DAVID P
Our experience with Jackson Acura dealership was awesome! I have purchased many vehicles in my time and this is been one of the best experiences that we have had thanks to Sergei Potapoff. Look forward to our next vehicle at the end of our lease!!!
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August 2023 by Priscilla Towles
Reggie Hammond was Extremely helpful. We negotiated the deal over the phone and when we drove up everything was as we agreed. Didn’t have to wait all day going back and forth. Everyone was very professional. Would I purchase from Jackson Acura agin in the future MOST DEFINITELY ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Ron F.
So I'm at the Acura dealership in Roswell because there's an electrical recall on my 04 MDX. I get there and not even 10 minutes later, the service rep (didn't give me his name) tells me that the recall was a 20 year old recall and they don't have the parts. and there system was down (which it was). The thing that got me was his vibe...that feeling you get when you know they really don't want to help you? He didn't even offer the complimentary service check but he did tell me they can check my check engine light codes 199.00??? (Mind you their servers are still down) I called the 800 number 2 days prior for Acura before I made my appt and they told me to find a dealer and they will fix the recall issues. Why would he make it a matter how old the recall(s) were even an excuse not to do anything like check another dealer to see if the parts were even available?Their are 10 recalls which include air bags and other electrical issues but you trying to tell me that you don't have the parts for any of them? I sensed the lack of wanting to assist as soon as he opened his mouth. Never gave me his name but he was about 6'2, with a bald head (not trying to be funny). They did a "visual" check and washed my truck, but the kicker was before I left, he told me everything else that needed to be done but didn't tell me what part was even needed that they didn't have for the recall(s), but told me everything else needed that had a price tag on it. Lastly....I asked for a printout of all that they found.He said "I'll text it to you".What in the actual.......????Jackson Acura ... y'all need to do better.
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July 2023 by kathryn thomas
I’m definitely disappointed. I went to get my oil changed there on 7/14 and everything came back on my service sheet as good I left the dealership and went to get gas and my car would not crank up and the cap on my windshield wiper fluid was off. Needless to say it was my battery. I had to come back to the dealership and have my battery replaced even though they said my battery test kept coming back good. As a customer it seems like it was never tested to begin with, the bright side to it all; all parties involved remained professional at all times.
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July 2023 by John Lockwood
Great people to work with; they are real. It’s the benefit of a local family owned dealership instead of a corporate owner. Surgei is the best and most authentic sales person and one of the nicest people you will meet.
