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April 2024 by Sharon Neal
Ms. Cobb told me she was the manager of the 10800 Aloharetta Highway, Roswell GA. Ms. Cobb was horrendous to deal with about my appointment at her office. She was rude, evasive and not knowledgeable. She did not want to provide me with any explanation as to why she changed accountants to do my taxes at our appointment the next day. I wanted Ms. Anjana to do my taxes as I scheduled and was unhappy Ms. Cobb tried to confirm my appointment without telling me the accountant would be someone named Jennifer. When I asked for an explanation Ms Cobb said she didn’t have to give me one and that she would not take any abuse. She hung up on me. I will not go back to this H&R Block location. I am trying to find a competent professional replacement since the lovely Ms. Anjana had a family emergency.
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April 2024 by Patti Vaughan
J Hsu is a wonderful tax consultant. She is professional, knowledgeable, and customer focused to get our tax returns done accurately and timely. I have been a customer of J Hsu for many years.
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April 2024 by David Wardlaw
Very experienced - prompt - highly skilled for my needs - online/digital experience works great!
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February 2024 by Nicole Beharie
I am overall satisfied with the service I received.
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August 2023 by David Giacchino
Very helpful and extremely nice
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June 2023 by James Pratt
It was easy to get an appointment to have my taxes prepared. One of my two state returns was not submitted. It took three weeks of calling 5 times a day trying to get this corrected. They NEVER answer the phone and only return calls on Saturdays. H&R 800 number is only a customer service line. They are not "tax professionals" and can't help with anything regarding actual tax returns and suggested I call the local branch. I explained the problems I was having with the local branch so he set up an appointment for a tax "professional" to call me back. That appointment was missed. I called again and a SECOND appointment was made which was also missed. Eventually someone did contact me and get my return submitted. I was later told that it was MY fault the return wasn't submitted. I wasn't told to mail anything, regardless of that the fact that it took over three weeks to correct this is ridiculous for a company as large as H&R Block and for the amount of money they charge to have a simple tax return prepared.Appointments should be kept, phones should be answered, and missed calls should be returned the same day or the next. Very unprofessional.
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May 2023 by Konstance
Bert was great, fast and friendly! He took what is always a stressful time and made it pretty painless. He was knowledgeable and clearly communicated with me all throughout the process.
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May 2023 by Ty Will
Walked into location for tax filing. Older gentleman barely acknowledged me. He asked lady in the back if she wants a client. She said "I don't know." I waited for 10 minutes No one came to front to assist me.
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May 2023 by ምሕረት
I could not get why the lady who helped me could not take my 1098-C for a car donation i made to charity.She also struggled with my schedule C.I ran my files through turbo-tax before consulting HRB just to see what breaks i would get after the donation—there was infact a sizeable break ,and yet after HRB , i had to pay back some money to IRS —I felt short changed!
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May 2023 by Lion King
I could not get why the lady who helped me could not take my 1098-C for a car donation i made to charity.She also struggled with my schedule C.I ran my files through turbo-tax before consulting HRB just to see what breaks i would get after the donation—there was infact a sizeable break ,and yet after HRB , i had to pay back some money to IRS —I felt short changed!
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April 2023 by connie barkes-mccool
easy, quick, informative and very reasonably priced for our tax preparation. offered tips on how to save money for next year.
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March 2023 by David Reynolds
Great place and didn't charge me much
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February 2023 by Joe Holloway
Been going here for years awesome place beyond friendly
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November 2022 by Kasey
Super friendly and helpful representative that worked with us. We ended up saving so much money just because she was able to identify things we didn't know to even look for.
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August 2022 by Carla Cromwell
Professional friendly courtesy