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August 2024 by Erwin Valdez
The information provided by Aaliyah Brown have been the information I was looking for. Her personal manners and professionalism are the qualities I have always expected from State Farm employee.
All I can say is, it was a delight talking to her and her manner to reply to my questions and concerns associated with my State Farm Ins issues.
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August 2024 by Theresa Stout
Nancy Vickey was kind and patient to explain my insurance to me following an accident I had in the past. I'm staying with the agency due to her patience, understanding and guidance. Thank you Nancy!
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July 2024 by Emery Legrand
They failed to process the payment then blamed me for poor credit, I don't know of any insurance company that finances policies. They are prompt however to contact the DMV about your cancellation. Poorly run business but I did get an email notice that my insurance is due for renewal. I'd laugh if it weren't so sad.
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July 2024 by Stewart Burt
Nancy was extremely helpful resolving multiple questions that arose in the past several months!
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July 2024 by Grey Donnell
Great agency. Knowledgeable and responsive
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July 2024 by Margaret Hough
Horrible. Staff never answers when you call. My homeowners and auto insurance bills were always mixed up and despite me making them aware multiple times,there was only one driver in the home,they still added a driver, which I believe raised my rate enormously. When I asked, of course they blamed it on insurance hikes in Georgia and to add insult to injury Glenn Monroe Agency, decided to not renew my policy with no notice. I had to call the office multiple times and, if the phone was answered the individual answering had no knowledge regarding insurance. Please avoid this Agency if you value your money and time.
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June 2024 by Lorraine Robertson
Working with Lourdes Rivera at the Glen Monroe State Farm Agency has been a lifesaver! With four cars and two young adults in our house, our car insurance got a little messy, but Lourdes stepped in and helped sort things out. She took her time and strategized the best way for us to handle our car and home insurance. She is knowledgable and really listened to my family's needs. I feel confident that Lourdes helped us get the best price possible; and I appreciate her service and expertise.
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June 2024 by Dave Mahadevan
My experience with this agency has been amongst the worst. I would have rated no star, if I could have done that. The agency has made a major issue in my homeowners insurance details. This miss has cost me three hours of time over the course of two calls with the mortgage company. If I was forced to switch, it would have cost me twice the money.
Two attempts to reach and voicemails have not been returned. It does not help that the agent working in the agency is no longer working there, and not a word about an agent backfill.
In my mind, the experience has left a very sour taste.
4 - After that review earlier, got a call. Which I returned after a two-day lag to meet personal commitments. The person who picked up the call mentioned something about giving them a second chance. 36 hours later, *still* waiting for a call back. Thanks, but I am no longer supporting this team.
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June 2024 by Cherie Brown
Sheri has been so professional, helpful, knowledgeable, friendly, and kind through all of our transactions. She has shown that she truly cares about her customers by going above and beyond the call of duty . I highly recommend this insurance agency!
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June 2024 by J M
I have been a longtime client of Glen Monroe State Farm Insurance.
Sheri is my advisor. Her expertise, professionalism and good nature is wonderful. Thank you, Sheri!
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June 2024 by Judie Maddox
Sheri Pusatere w/ the Glen Monroe State Farm agency is the best employee he has! Her attention to details, follow up and customer service is like no other! I highly recommend contacting her for a competitive quote today!
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May 2024 by Taylor Newman
Have had a great experience with Glen Monroe especially Sarah. So responsive, personable, efficient and well versed.
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January 2024 by John Kloecker
Glen and Daniel, thanks for always taking the time to thoroughly help me go over my ever changing insurance needs. You really help navigate what’s become an increasingly complicated web Thank you!
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November 2023 by Maura C.
I've had a very negative experience with one of the agents at the Glen Monroe office.Nancy Vickery is an extremely incompetent insurance agent, I'm surprised she's been working with State Farm for that long.She is highly unprofessional, inappropriate, unresponsive, unknowledgeable, and dishonest.She compared my $50 bill increase in one month to the cost of her bread 8 years ago, blaming it on inflation...She has absolutely no proper email etiquette. What she says over the phone is completely different to what she says through email.Will Thorne was a great agent. He was always able to help me immediately.After one week, Nancy Vickery was unable to assist me with my incorrect bill charge. But Daniel was able to help me in one day.
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October 2023 by James Pratt
It's kinda rude to be charged more for being a good driver. My policy increased because of other state farm policy holders claims, not my own. Worse is no one called to discuss or inform me of this increase.
