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June 2022 by Ashlyn T.
They closed the gardening door 2 hours before closing.... I drove All the way from woodstock. Was going to buy a lot of flowers for my garden.... Before my back procedure and plant them but they closed the dang door I had to get flowers in and out the doors....
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April 2022 by Jim L.
Worst customer service is in the building materials department. Purchased a mere 20 sheets of drywall and waited 45 minutes before finally giving up and heading to the return desk for a refund. There were plenty of people stocking lumber inside, and a couple of forklifts moving materials, but no one to get the sheetrock. Everyone apologized for the lack of service, but then does absolutely nothing about it. Besides "I'm sorry" only goes so far before it is meaningless. As a contractor, I avoid this store as often as possible. Your time means nothing to them. Gotta love the Pro Loafers and the rest of the lumber area folks for their lack of energy and concern. Lots of associates walking around or playing on their phones. The cashier was very apologetic. He tried several times to find out where my sheetrock was. Pro Lead didn't seem to care. Management should take note, but it's only one mans option. I'm sure they have better things to do than improve the quality their store.
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March 2022 by Clayton Livingston
Good selection. Wish there were more fans
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December 2021 by Bob T.
I wanted to buy six bags of river stones for my yard. They were on the back end of a pallet on the second shelf. I started to try to pull the bags forward so I could put them on my cart. I realized the effort would probably destroy my back muscles. I am 75 years old. I am not feeble but I know my limits. I decided to go ask for some help. Ha ha. I was told to go look around the outside of the rear door and I might find someone working in the storage area of the rear parking lot. After walking all the way back to the rear of the store and looking out into the back lot I saw somebody driving a forklift about a 100 yards away. Guess what? I decided HD really did not need my business that badly. I drove home and put a sell order in on my HD stock!
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October 2021 by Dona B.
If I could give them a zero I would. They sold me 4 appliances. I paid for delivery, installation, and haul away. They came, installed 2 of the 4. They told me that they could not get off the connector for the stove so they could not install it. They said they could not get off the screws for the microwave, so they left it hanging. They told me to hire a handyman and call them back. All the time they were in the most hideous hurry. Kept saying hurry. No one went to the truck for a tool, no one said to the other here hold this still, so I can get a better hold. They left all the plastic on everything, they left the manuals in the dishwasher and kicked off because they did not even take the time to look inside or check anything. Handyman had a WRENCH. Stove connector off in 3 minutes. He also got the screws out of the microwave. He had 3 hernias so I did not ask him to install anything plus HP said they would come back. I called and they would be back 20 days later and I now have no stove or microwave. NICE! I call Home Depot to complain and they could not do better. Went into the store and they were like "it's a 3rd party vendor" they felt absolutely no responsibility for the problem. They did refund me my installation fee but it was almost double to find someone to install who did sell it to me. Plus the cost of the handyman. Do not trust these people they don't care if you have to wait 20 days they don't care if they "3rd party vendor" messes you over, they just want their money. Go to Lowes.
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September 2021 by Cole T.
I never really had anything against Home Depot, but my last experience left a sour taste in my mouth. When I had entered the building looking for a sink, me, my wife, and my 3 children had to go through the hanging chandelier aisle. However, when we came in there was a humongous wreck of shattered glass and ripped metal. We told an attendant and they said they would clean it up. However, as we walked through that aisle again, one of my children screamed. A shard of glass stuck out of his shoe. Home Depot would not pay for the medical bills. I must conclude, this place is not anywhere I will ever revisit.
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March 2021 by Jack P.
Terrible customer service. Paid $75 dollars extra to ensure stove could be installed upon delivery and old stove could be removed, when they arrived they looked at the stove said they could not do any of that, left the stove in the garage and left. The delivery workers also forced my elderly dad to sign the delivery sheet while I was out of the room so they could leave. Drive the extra couple of minutes to a different home improvement store. WORST HOME DEPOT, WOULD NEVER USE THIER SERVICES AGAIN!
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March 2021 by Miguel Angel
The plants in this place are beautiful.
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February 2021 by Ron T.
Tried to contact HD VIAemail, not available so here is what I went thru this week. DEAR HD, Your Westwind/Roswell store #0146 I am a disabled male who needs to use your supplied electric scooters to get around the store. On Monday of this week, I grabbed a scooter with a solid green light indicating a full charge. It died after going to the back of the store and trying to get to checkout. Luckily, there w as a shopping cart nearby and I had to transfer my items from the scooter to the cart and hobble to the checkout area. Not a big deal. Today I went back, grabbed a charged cart, and shopped. Would you believe after less then 15 min, this one died on me too. Had to limp to get a cart someone had left and hobble around to the checkout area again. As a disabled person, it is very frustrating when this happens. I have been disabled for 10 years and this does happen from time to time but it appears you need to contact your scooter/cart vendor and make sure they have theses scooters properly maintained. FYI, I love the store and the associates at this location. Before my disability, I flipped 4 homes and could not have done it without HD! Thank you, Ronald Taylor Roswell, GA. M- 770-330-7817
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October 2020 by Rebecca J.
Very few employees were wearing masks. The ones that were wearing masks were wearing them incorrectly. They all had them under their nose. Literally I saw several check them and never pulled them back up. Do people not realize that air blows out of their nose? What is the point of wearing a mask? I didn't feel safe asking for help or being checked out by them. I won't be going back until they get their staff in line. Wear masks over your nose and mouth and put on gloves!!! We had 80,000 cases the other day in the US. If you want your business to stay open, then please make sure you're keeping your customers safe. Home Depot please fix this!
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July 2020 by Patrick C.
I am changing my review from 1 star to 4! After many years, I have seen huge improvements in this store. From availability of product to more helpful staff. And, I want to be sure to recognize the efforts and the new manager. In fact, while I've seen progress at Roswell, I've seen the opposite at the Sandy Plains store. Thank you for your efforts, Roswell!
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April 2020 by Asim F.
I love this Home Depot! Everyone here is friendly and knowledgeable. The only problem with Home Depot is once you start a project you find yourself going three everyday for the next 3-4 days. That's ok, because they have a great return policy and are there to guide you every step of the way. For the ultimate convenience, try doing the in store pickup through their mobile app. Your order will be up at the Customer Service desk or if it's small enough, in one of the self service lockers.
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March 2020 by Eddy H.
This is my local Home Depot. It's conveniently located, and there is plenty of parking. The prices are competitive, and the selection is great. My only complaint is that it is typically hard to find someone to help you. This time I was pleasantly surprised to find Dan on the plumbing aisle. After waiting for him to help 2 other customers, he was finally available to assist me. I explained my problem, and he gave good advice along with product recommendations. I purchased the product he recommended, and everything worked well once I got home.
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December 2019 by Andrew B.
My dad is a contractor and ever since I can remember Home Depot has been the go Home improvement store. This past summer I bought my first house here in Roswell, GA. I've spent at least $15,000 in the store In the past six months. My last big purchase 2 weeks ago was a large tool chest. It was so big I had to have 2 other people help me get it into my house. After filling it with tools the locking mechanism broke with all my heavy tools locked inside. What a nightmare! I went to the store to try to find a solution. Two employees helped me try to find a way we can get inside without breaking it. Unfortunately there isn't a way to do so without cutting the back of it open. I decided just to keep it instead of returning due to the size, weight and difficulty of returning. One of the managers however actually gave me a gift card for almost half of the cost to reimburse for the damaged product. I was so happy with this and I appreciated the fact I didn't have to bring it back in. I was worried I would never want to shop here again, but they were so helpful I walked out a happy customer. Thank you for your great customer service and understanding of my predicament. I love Home Depot for this!
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August 2019 by Rachel M.
Home Depot the most frustrating place to shop. Employees tell you they don't cover that area, but magically no one does. It really is hit or miss. When you need help you can't find it or they run away. Seriously had this happen. It's hilarious. When you don't need it, well at least your left alone in peace. It just frustrating why I give this company my money at all. Two positive notes. They have self checkout. Thank goodness for obvious reasons. Lol! A couple of years ago they did send out a rep to replace faulty material. Which was great, but didn't pay for the labor to remove and install. I just find for big box stores I like Lowe's better for style and quality. Over the past several years it's hit or miss.