-
September 2023 by Casey B.
Disorganized and poor customer service. Trying to schedule an appt for a mandatory recall and they want to keep the car 3-5 days. Made an appt days out only to get a call the day before advising they couldn't do it then... then get a call the day of wondering why we didn't show. Never had this much trouble at a car dealership. Do yourself a favor and go elsewhere.
-
September 2023 by Anonymous D.
No one will answer phone. I have Black Label Lincoln and should get service. Had a confirmed appointment. When I arrived they said my appointment was lost in system and they would calm me back to reschedule. No calls back and they won't answer me either. If a service person reads this. Please call me at (404) 990-1183. My name is JeffMy warranty is going to run out and my car is defective.
-
August 2023 by Jewelianna R.
Avery is phenomenal! He was such a helpful guy between sales and service! We trust that we are in good hands when it comes to him.
-
August 2023 by D M.
I see why the reviews are not that good. I bought a vehicle here last November and it took 3 plus hours to finalize a cash deal even after making an appointment. I also got 2 comp services and I asked if I have to use it here, they said yes (real answer is no). So I drove past 2 other dealers to get here, had an appointment 3 weeks ago for a regular service. 3 hours later my truck was done. Never again will I visit this dealership unless they are giving a car away. And they have the gall to ask for 5 stars...
-
August 2023 by K J.
Impossible to get a human to actually answer the phone and speak with you unless you're calling the parts department. God forbid you need service on your vehicle... they just want the AI bot to talk with you and then they'll text you if you're lucky!So then you give the bot permission to text you and it sends you a message asking what you want after you've just told it everything and it says I'll tell so-and-so that you called... If you try to schedule an appointment with a service scheduler they're never available to take your call so you play phone tag with them... it's a total nightmare and that system has made me decide to leave them as a customer after doing business with them for a few years now.Super disappointed that someone there thanks that's a good substitute for quality customer care!!!
-
August 2023 by C N.
Nice vehicles, but good luck getting maintenance or service.... Even when you schedule an appointment, that's at least a month out because they are just too busy...when your appointment day gets here, they call because it got "lost in their system". AND!! Don't pay for the "black label" they never have cars available so it's a TOTAL WASTE of a feature that cost thousands extra ....
-
August 2023 by Jason B.
By far the worst service center in the area. I've owned every brand and been to all the service centers and this is the worst. I would not buy another Ford product for this very reason. You have to make an appointment several days out and when you show up, you find out that appointment is just to get your car in line. It will be another 5 days before they even look at it. What a joke.
-
June 2023 by Mrianne R.
We dropped our car off yesterday for a 60.000 check-up and were given an estimate. Later we were informed we needed new brakes and were also given an estimate. Around 4 PM the service called to inform us our car is ready, but they will charge 3 1/2 % on any credit card payment. This information needs to be told up front. Many customers will not have an extra $ 1500 any given month and have to charge the cost. its ok for a business to charge 3 1/2 % on credit card payments, but the customer has to be given the opportunity to take his car to another dealer that does not charge.An estimate needs to be signed by the customer and this information has to be on the estimate, not the big surprise at the time of pick up.After I spoke with the service manager this morning, he agreed to drop the extra fee.
-
May 2023 by Kyle M.
Will update later; but this place is an absolute nightmare. I would not recommend buying a car here at all. My mother has been screwed over by this place repeatedly. I will update with specifics when I have more time.
-
May 2023 by Adi W.
Andrew O'Sheilds is not an honest salesperson and his manager Kevin Cosnic isn't either. I bought Mach-E new that had defect on the first day they delayed getting it fix blaming on the parts shortage in 2022 and now in 2023 they claim the warranty was decline when it was broken the first day. Both of them just try to avoid responsibility and pushing to Ford while Ford is saying is the dealership responsibility. Definitely not recommend or don't take your car if there is defect!
-
April 2023 by Aaron Dees
Called about Bronco Raptor for sale. It was listed at 78,254 on CarGurus. Expected actual price to be much higher like everywhere else, but rep I spoke to gave me that price over text too. We spoke on phone and he said something about numbers and how "this car will retain its value", which obviously meant the listed number was fake. I then received actual number, which was 115000. Someone else then called and asked where I got the 78,254 from. Anyway, they're your typical dishonest dealer. Bummer.
-
February 2023 by Ibrahim Samaha
worst customer service ever, and they not even deserve one star. bought from them 2022 Ford F150 raptor first it was not align, second, they tried to cheating me with angela krause care it’s supposed to be installed on the truck and they charge me for almost $2000. Then I figure out it was nothing on the truck ( they said ohh sorry it a mistake) then they tried to charge me left and right for the no need warranty in the beginning I said okay, but after I figure out the are not right I cancelled all of them and till today I tried to get my money back from them. Any way just be careful if you wanna buy a car from them because just in the beginning you’re gonna see good customer service after you buy the car, you will see the different face. I spoke to the owner several times he’s name chase, but he’s just talking without any actions unfortunately. I will report my issue to the Ford corporate office
-
September 2022 by Steve N.
As background, I am a self-described car aficionado and very detail oriented about cars and related maintenance and repairs. ( My kids and friends would call me OCD about vehicles of all shapes, sizes, and values....) They say that service after the sale is what brings the customer back. With that in mind, Haley, Tim, Eric, and Zach have all been great to work with throughout my experience at Angela Krause Ford. I have taken my 2021 Ford Bronco in for a recall, maintenance, and warranty repairs. Considering the current people and supply chain challenges companies are still facing, the team has gone above and beyond to ensure that this work is done correctly, and my detailed questions are addressed. Thank you for the great customer service experience!!!
-
September 2022 by Jessy Briton H.
I had a decent experience with this dealership. Needed a recall/repair taken care of on my car, and another closer dealership wasn't able to do it, so I went with Angela Krause. They communicated with me in a timely manner and took care of the recall in the timeframe I expected. Happy to recommend.
-
September 2022 by Yong W.
Their service is surprisingly bad. We made a service reservation on their website for a timeslot in 2 days and then someone called that they are backed up for a month
