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March 2024 by Kendall Williams
My storage is actually in Sandy Springs, but I frequent this location in Roswell for payments because of proximity. I’m always assisted by Bionca. She always greets me with a cheerful attitude. Willingness to answer all my inquiries & provide any additional info I might find useful. I greatly appreciate her customer service & problem solving skills. Making the entire experience a pleasant one.
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March 2024 by JR
this facility is very convenient for my purposes, and the staff is excellent. I started the process online, then went to the space and spoke to Gabb to coordinate my rental. She was very helpful and made the process easy and fast - exactly what I needed. The facility is very clean, very bright and perfect for my needs.
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March 2024 by Love Letters To Self
Bianca provided excellent customer service while helping me set up my account over the phone. She was very pleasant and extremely patient. When I came into the office Lamar piggybacked Bianca. He too was cheerful and attentive to details. The unit is clean, with good lighting and I feel safe entering and exiting.
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March 2024 by Ader Jean
Bianca was beyond helpful in getting me set up with my unit and resolving my issue of getting locked out. She's the absolute best!
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February 2024 by jaime bohon
Very friendly and the costumers service was great!! I paid a year in advanced for a great rate and they are very upfront about all things!!
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February 2024 by Elizabeth A. Ohana
Bianca was very professional and understanding. Thank you!
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February 2024 by Ken
Smooth transaction, Bianca was a big help and a calming voice during a very hectic move.
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February 2024 by Buffie Anderson
Easy to work with and quick to finalize.No surprises! Straight to the confirmation!
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December 2023 by M3_Atl McWilliams
The manager there is stellar. She is professional, empathetic, informative and overall helpful. This was a great experience.
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December 2023 by Joianne Payne
Clean, lots of carts to haul your stuff, safe, temperature controlled facility. I can usually get Bianca, the manager, on the phone to answer questions and assist me because I moved out of state, and I haven't been back since Imoved. This location is exemplary, and I'm glad I chose it.
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October 2023 by Kim Creamer
After researching several storage businesses in the area, I am very pleased I chose Extra Space Storage! The building is super clean, well lit and offers a gated entrance for additional security. In addition to these features, the greatest asset this company has is Bianca, the onsite sales and service representative! Professional and always helpful, Bianca makes acquiring storage units so much easier with her knowledge and delightful attitude. Thanks Bianca!! Absolutely recommend!!
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October 2023 by Monica Russell
I recently rented a storage unit at Extra Space Storage, and I have to say, my experience was ok. When I first signed up, everything seemed fine. The facility was clean, and the staff was friendly. The initial price they quoted me online was reasonable, and I thought I had found a good deal.However, my enthusiasm quickly dwindled after a few months. It turns out that they have this annoying habit of changing the price on you without much warning. At first, I thought it was just a small increase due to inflation or something, but it was a little more than double so if we started at $83, the updated cost after a few months (less than 6) was $170 or some such.The other issue I encountered was the lack of transparency. I would have planned for the increase if needed or if I had had a heads up that the price would be changing in a few months. Also, if we needed to commit to a year to keep what I now call the introductory price I would have been happy to sign up for the year as well.On a positive note, the storage unit itself was secure, and my belongings were safe during my time there. But the price changes and lack of clarity in their billing process really put a damper on the whole experience. If you're looking for a storage unit, you might want to consider a local storage facility vs a multi-state storage company because local units seem to offer more price stability and transparency.
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October 2023 by Brandon Winn
Bionca was extremely helpful when assisting me in choosing the right size storage for my belongings. I highly recommend visiting this location. Thanks Extra Space for your phenomenal customer service
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October 2023 by Lakendra Thomas
Bionca was so helpful and gave exceptional costumer service. She was extremely patient with me
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October 2023 by Deborah Mangione
Bionca was so very helpful and gave me excellent Service!Happy to be at Extra Space Storage.
