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December 2023 by Tom Cheritt
I have been generally happy with Crunch. Despite some of the other reviews I have found it to be clean and have not been disappointed with the staff except for two things. First, maybe have the trainers and/or staff ask the folks sitting on equipment texting to move on. Second, turn down the music. It's an interesting dichotomy that we are interested in fitness but not hearing protection. I like to work out, but don't like the headache I have when I leave.
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November 2023 by Arielle Griffin
The Roswell location is amazing! Gabe at the front desk has been nothing but helpful, courteous and kind every visit. Trainers like Dale and Crystal are very knowledgeable and help me navigate the gym. I would recommend this location. Its cleanliness is 9 of 10. Access to local Crunch gyms would be a 10 of 10 as a high traveler.
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November 2023 by Jade Adams
Gabe the Gm is PHENOMENAL his whole team is super helpful and kind! I always felt welcomed and any questions I had they always were quick to help me with any and all my needs! I will miss you guys! Sad I had to move to Florida and not be able to workout out at this location anymore but Whenever I’m in atl I’m definitely popping in to say hey! -Jade
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November 2023 by Joseph Powtak
Staff was friendly and well informed. Great experience! Definitely two thumbs up!
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November 2023 by Benjamin Ansari
I canceled my membership over a month ago as much as I liked the amenities and location but the front desk two buffed up guys seemed in a mood and very rude while I was paying for the water. For a second I thought they are racist but I hope that's not the case. Anyways, I canceled my membership I have gained weight since then. Looking for the gym but I refuse to go there again.
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October 2023 by Ryan Starr
I’ve been with Crunch for about 5 years now. Did a year of training sessions at the Sandy Springs location. Absolutely loved everything going on there. Moved to Roswell about a year ago, and the employees have a completely different attitude. Maybe policies have changed and they want to reduce the crowd or perhaps the staff hasn’t been given the authority to retain members like they should have. The water fountain has been out of service for about 2 weeks now (not the first time it’s happened). This is a standard amenity at most gyms. I was understanding and bought a water the last 2x I went in. I forgot to fill my water bottle to the brim before heading in again today and asked if I could get a courtesy water this time around. I was asked to pay without them blinking an eye. The cost wasn’t a huge deal, but it is the perfect reflection of how they value their members. I’ll be giving my money to the Planet Fitness down the street now.
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October 2023 by Nicholas Strand
Great gym, just annoying they close the restrooms/lockers from 2-3pm everyday instead of doing the cleaning any of the 8 hours the building is closed. Or simply section off parts of the bathroom.Still a solid location and great gym.
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October 2023 by Keira Nesselrote
WOW!! I absolutely love crunch fitness, specifically Roswell!! Max helped me out a lot and showed me around the facility and helped me get started on my membership!! The staff really is what makes this place so outstanding. I HIGHLY recommend
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October 2023 by Leigh Sutton
It is a great gym —-very positive staff! I love the front battle ropes that I used for stretching & squats! I also appreciate the diverse environment! The front staff has many helpful people, namely Gabe!
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August 2023 by Taylor Elam
BEWARE!!! BEWARE!!!!! BEWARE!!!!! YOU GUYS IM TELLING YOU FOR YOUR OWN GOOD FIND ANOTHER GYM!!! I am a manager and the way this company goes about their customer service is HORRID. Crunch fitness is a contracted scam. Do not sign up with this location OR this gym COMPANY. They recently fired their flawed old manager but he was most likely hired on to help them continue their scam. This is SCAM. BEWARE!!! Beware!!! BEWARE!!!
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August 2023 by Miesha Quinn
Dale is an awesome trainer! Really knows how to get you to feel good about training! I am more committed to working out more than ever now! And special thanks to Seth to getting me set up with my membership, made the process super easy!
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August 2023 by Alex Perezreynoso
Do not sign up at this location! I cancelled my membership on 7/4 and they did not process the paperwork until 7/12. My membership renewed on 8/7 and they said I was responsible for any charges with in 30 days of cancelling. Poor customer service and there is not a cooperate number you can call.
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August 2023 by Alex Locklair
This gym is the worst. Staff is super unfriendly and rarely acknowledges your existence when you check in. It’s over crowded with people who have poor gym etiquette. There’s the people who spend 2 hours on the squat rack with a line of people standing there as they do 1 set every 20 minutes. There’s the wanna be influencers with their tripods in the way. There’s the gym bros who love mansplaining the “correct” form. The bathroom is always gross. They put the sauna right next to the toilets so it always smells like hot dumps. They make it next to impossible to cancel your membership and they charge you a hefty fee when you do. This place just sucks.
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June 2023 by Jim Y.
Great gym, people working are friendly and helpful. Very clean and machines are always in good working order. I don't get any of the negative reviews, I have been going there since they opened. Don't let a few disgruntled people stop you from using this great gym.
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June 2023 by Lex LUXE
I called last week I had questions about my account when I asked why my account was double charged she stated it was for a future month charged for July which I didn’t authorize, and asked if I wanted it refunded, and I said yes (which it’s yet to be) because I didn’t authorize it she was very rude nice nasty on the phone ,since I have been coming here I’ve not encountered anyone with that attitude. I’ve been coming since the location first open. Lately some of the new employees have not been as customer service friendly which is very disappointing
