November 2024
Got charged for an extra bill even though my service has been canceled for a month. The manager’s response was “I’m sorry I don’t understand our billing system.” Very unhelpful and I can’t even log into my account because I don’t have service yet I’m still being charged.
October 2024
Xfinity has the worst customer service I’ve ever dealt with. They tell you to call an 800 number but it’s just a robot. You can never speak to a human being. I pay for 1.2gbps and only get around 250mbps. $145 a month for that. If I could give zero stars I would.
September 2024
Hot garbage Wi-Fi service that randomly goes down, the ai assistant isn't of much help. If your Wi-Fi goes down your best just waiting hours or even days for the service to start working again.
