-
August 2023 by Baked Baekyn
Went and had my brows waxed and tinted by Kirstin (I hope I spelled that right)Off the bat her personality was amazing. She treated me like an old friend instead of a client. I’m very picky with my brows and she listened the everything I had to say. She killed my brows. I love the shape, the color, everything. 10/10 recommend!
-
August 2023 by Vanessa Riley
Great selection of products just didn't care for being followed around like some sort of criminal. All black people don't steal, lol. My fiancé and I were in town for his business trip/site visits, and being five hours from home I couldn't easily access the Concealer that I left behind. A heavier set young lady with dark colored glasses and dark colored hair began circling around where we were in the Lancome section. My fiancé checked out fragrances and then came back near me to sit at the station where you swatch products since he wasn't interested in anything else. Anywho, she began randomly touching products in the Kylie Cosmetics section while eyeing us. Then circled around the back of the aisle and ending up touching things on the Too Faced section before finally asking if we needed help. Even though quite comical to see her trying to play her Inspector Gadget skills off, it still was very uncomfortable, but we try not to make a big deal of other people's ignorance when it comes to racial discrimination because that's a "YOU" problem honestly. I still made my purchase and the young lady upfront who's name is Summer based on the receipt was super sweet (who was left with a long line to man herself, considering her coworker was playing security or chatting vs doing what's likely outlined in her job description) !! Wish I could have given a higher rating because they even had things that we don't have back home and being a Diamond Status member, I frequent Ulta quite often. Just the experience was a no go. Hopefully their service gets better before corporate starts getting complaints and involved.
-
August 2023 by Dana S
I go into this shop on a regular basis and it is fairly new. The shelves are always in disarray. Lack of products on shelves and things are always messy.
-
June 2023 by Cameron Henson
Great employee who helped me with cologne. Beautiful friendly and helpful
-
June 2023 by Leah Costan
Great service! Helped with finding me the correct color and mask for hair.
-
May 2023 by Tamara Harris
Everything at a woman's fingertips!! But Ulta is using a trans guy, so it's no longer a woman's place. There's no guy that can entice me to buy things for a Woman.
-
May 2023 by hanaa
I scheduled an appointment a week ahead of time, they called and changed it a few days before the appointment then sent me several text reminders and confirmations. I went for my appointment and was told that the stylist has called out, salon manager is not present, system was down and the person helping me was not at work for a few days and has no idea what’s been happening while she was gone. In short my appointment was 2pm and i was there five minutes before my appointment only to be told that there is no one there to do my hair and no one bothered to call and let me know. If the stylist called in they had till 2pm to call me and let me know but they didn’t. So unprofessional and I’m never using them ever again.
-
April 2023 by Kristy Pack
There is no option to give zero stars or I would! I made an appointment to get my hair trimmed...no color and nothing special just an inch off. I arrived 15 min prior to my appointment time to be informed that she was running a "little" behind. I understand that things happen but an hour and a half later she is still hasn't trimmed my hair,but at least she thought about it because she left me sitting at the wash bowl for 30 min before I finally got up and left.
-
February 2023 by angel johnson
Friendly employees & decent prices. Christy was very helpful with my daughter.
-
January 2023 by jonah higgy
Very good experience the sales lady that helped us was extremely friendly and helpful.
-
January 2023 by triforce 4351
Great products for good prices.
-
January 2023 by Dr. Lashounia Sanders
Jan 7, 23. I visited the store before it closed to wind down and make a quick purchase. It was beginning to rain so I grabbed my rain slicker. I dropped my rain coat somewhere around the store. I called the store when it opened. I asked a rep if it could be retrieved. My coat was found outside as I dropped leaving the store. The individual told me it was found and hung outside on a “coat rack”. It was a sorority rain coat and meant a lot to me. I asked for the second time could someone grab my coat I am on my way. The store rep told me it was safe. When I arrive, I found my coat dangling on top of the cigarette butt collector outside the store where anyone could have taken my coat. Furthermore, I am not a smoker. I find this disrespectful and poor customer service. I don’t appreciate the lie and disregard.
-
December 2022 by Maria Velez
It smells so bad when you walk in there!!! Companies should really consider people's allergies...
-
December 2022 by Jennifer Bussius
Super helpful staff that are extremely nice and really knowledgeable about the products and their locations in the store. Great atmosphere even when they are busy. Great employees, great location, and great products.
-
November 2022 by Reagan Lovelady
I had the horrible experience of using their Salon. I have used ULTA exclusively in another city in the past. Loved the end result. My appointment was at 10am. I sat in the chair until around 11 before she began the work on my hair. It was explained to me she doesn't like to do hair like others we should go to the shampoo room. Photos were shown of exactly what I was looking for. Brown with blonde highlights. About an hour and half later the tech gets sick and has to leave. So, I get a new tech. She finishes the highlight application. We rinse and return to her station. One look on the mirror says it all my hair was BLUE! I IMMEDIATELY told them to stop. Manager was called. He said I'm sorry about this we can fix anything color wise. We can make you another appointment for tomorrow. Needless to say I was more than upset at this point. I did receive corrective services which were less than stellar. My hair is nothing like what I wanted nor will I ever return.