-
January 2024 by Sax Man 410 (Grackul)
We have rented trailers, trucks, and a storage unit from this store about a dozen times over the years. My mother has also purchased two trailer hitches from the store. The staff at the store are always very kind. They are hard workers, and they go above and beyond. We'll be back!
-
January 2024 by Guice MaN
Polite and Friendly Service
-
December 2023 by Mauxie
Charged me for an extra day because I didn't get my rental back soon enough, twice I've used other uhaul locations and both have waived this because I still returned it on the correct date and within a reasonable time. Were rude on the phone when I tried to complain about the charge.
-
November 2023 by debo dang
Will always recommend this store location bc of fast knowledgeable service and professionalism. Kim the manager is always a pleasure to interact with and always straight to the point in and out and on your way .always 5 stars
-
September 2023 by Drew Harcrow
They whole process of reserving and dropping off the uhaul was much easier than I imagined. Lori at the uhaul facility where I dropped my truck off in Rome,GA was amazing. You could tell she really enjoyed her job, and was a pleasure to deal with.
-
March 2023 by Kimberly Stallings
Kym was awesome!!! Very professional. Everything went well from start to finish.
-
March 2023 by Allison Nelson
Most trash talking, lack of communication company I have ever been too, read your contract and make sure they don’t lie to you , and there very racist and disrespectful
-
October 2022 by natalie anne
always helpful always professional. good staff.
-
July 2022 by Jennifer Bussius
Great experience from start to finish. They made renting our trailer easy. Turning in the trailer was a breeze, it took less than 10 minutes. Thank you for helping us move items across two states a wonderful experience.
-
December 2021 by Morgan Garrett
This place is a joke. I made the reservation on the website and was given a deposit amount of $41 and some change. That was for keeping the 10 foot truck for up to two days and driving it approximately 80 miles, which was over estimation. I get there and the dude was telling us how he almost rented out the truck we reserved. Then when I’m about to pay the deposit, he says the price is $214! I explained that I was quoted a much lower price when I made the reservation and he brushed that off and said this is what we have to pay today. How did he calculate that? He gave us the two days but doubled the quoted mileage because he stated that’s “policy”. And then we’d be refunded anything extra. Even after he brought down the mileage and the duration of the rental, he still said we’d have to pay over $100. We took our business to a different place and for their Uhaul truck, our deposit is $45. Avoid this place because it’s either they do not know what they are doing or are just trying to scam people.
-
November 2021 by James Cowden
I rent here often, and today I was helped by a young man named Harrison with my rental and its return. He went above and beyond in assisting me - he was nothing short of a customer service god. If you go to the Shorter Ave Uhaul, count yourself extremely lucky if you are also helped by this young lord. I don’t know what he gets paid, but I can tell you with certainty that it isn’t enough.
-
March 2021 by Ashley
Terrible customer service. Prices are a ripoff. Don't waste your time with this place.
-
March 2021 by David Grisham
I would like to go ahead and warn everyone trying to find a box truck or a vehicle of any kind to help them move from one place to another to watch out for the one on shorter avenue bc the are a bunch of scammers
-
January 2021 by Mark Sheldon
Called Aaron today looking for a part. He was very helpful, and went out of his way to help me find what I was looking for! Thank you Aaron for going out if your way!
-
June 2020 by Randall Brownlow
Gustavo Castillo was great. He made my experience as easy as possible. Will definitely return.
