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October 2023 by Karen W.
Concerning the grocery side of this business, I will just tell you to be weary of the fact that the ads showing different items in stock may only be available in certain Kroger, grocery stores not all of them in Georgia. For years I have gone. This store is looking for something in stock maybe even with a coupon a digital coupon but when I get to the store is not there it's not there that week or the next, some items haven't been there in years especially in the frozen foods so just know that the ad will show things not available in every store. The pharmacy is slow and backlogged. They have a lot of customers to serve and they are low on stock a lot of times they have to order items that I don't know I think maybe should stay in stock and especially if they have a lot of customers they know they need extra stock but that in mind just know that it is a good pharmacy I safe pharmacy I believe but you will have to wait for your medicine sometimes and you will have to wait in line. And most of these people are good people and wait on you, but some of these people are just mean select all they wait on, especially if they know them I've seen that happen.
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June 2023 by Traci W.
. I'm from out of town but used to live in Rome and Kroger was always my place of choice to shop. Although back then they were in a different location. So I stopped by Kroger early morning to pick up some flowers for a very special birthday. They have a great floral selection with balloons, vases, gifts and plants. In spite of that I just wasn't find it what I needed so I asked for some assistance. Brittany was the clerk who helped me and she was absolutely amazing. We picked out several bunches of flowers to make the perfect bouquet and she arranged them and expertly wrapped them with a pretty bow that she let me pick out. She added a cute hummingbird that she put on a stick with a bow and I had the most amazing bouquet. Thanks Kroger!
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April 2022 by Terri Guthrie
Usually shop at Publix but decided to give Rome Kroger a try. What a mistake! Empty shelves and only 2 registers open. Lines backed up because the poor cashiers were also having to bag groceries! I bagged my own today to help this nice lady out. I can honestly say I have never had to bag my groceries at Publix! Kroger needs new management!
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February 2022 by Jennmarie Palmer
PHARMACY SUCKS !!!! SUPER LONG WAITING TIMES INSIDE AND DRIVE THROUGH. CANT STAND TO GO INSIDE THE STORE - IT SMELLS LIKE AN OUTDOOR FISH MARKET ON A 100 degree DAY ! PHEW WHEE !
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October 2021 by J Ware
I would leave a 0 if I could! The manager apologized for this catastrophe of a cake for my son’s birthday. There’s NO excuse for this sloppy work!! Extremely disappointed in Kroger’s
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April 2021 by Vipin Goswami
Great customer service + 18O56O854O6 NO NONSENSE and GREAT ASSISTANCE !!!
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March 2021 by Sanyukta Alexander
They keep shelves stocked up. Great selection
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March 2021 by Kellie N.
This is one of the cleanest Kroger grocery stores I have been to. The pharmacy staff is wonderful. Getting my Covid vaccine wasn't as overwhelming as I thought.
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October 2020 by Marka P.
Wow, at 9pm we went to buy a few groceries. There were approximately 25 people trying to check out with only one lane open. We finally gave up and went to the self check out with a buggy full to keep our frozen items from melting. I understand it was late but all too obvious were the numerous young Kroger employees that were standing around chatting, laughing, entertaining visiting boyfriends that could have been running registers. They were way too busy socializing to help the multiple people who were trying to use the self check out due to the line in the line open lane. The day before at Publix while shopping for my mom customer service was at its best. Kroger I know you are closer but this was a terrible experience.
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May 2020 by Terri Trimble Jones
everthing always. fresh vegetables and fruit friendly staff well stocked
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March 2020 by Linda Sellers-Pinson
because I save a lot with my ps card plus their prices are reasonable, employees are all friendly and courteous, I love Krogers even tho it stays crowded 24/7
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October 2019 by Michael Drobisch
I have asked multiple times for Kroger to restock items that they used to carry, but it seems to be company wide as other locations don’t carry these items. Local management doesn’t know. There is a known problem with panhandlers in the parking lot, “security” travels the lot in the early evening hours but not all night. Grab a cart in the parking lot because there usually are not any in the store for use.
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October 2019 by Jennifer Davis Barbieri
One can never find all of their shopping list items. They are slow to restock the empty inventory. I should be able to go to one store and one store only to complete my grocery list.
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September 2019 by Eugene Catalano
One stop shop. Easy pickup service
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September 2019 by Douglas R Brown
Manager publicly implied my wife had stolen something, he couldn't say what, but had her stand at the front of the store, as he went through each item in her buggy. She has been very distraught since the incident due to the public humiliation of the action.