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July 2024 by Pam Watson
Has a lot of things including drug store
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June 2024 by Breanna Knight
The lady on third shift, Mary, deserves a big raise. She was the kindest person ive ever met here. She was helpful, sweet, and comforted me when the pharmacist there got angry and insulted me.
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May 2024 by Mansi Gupta
Wish I can give them 0 or negative star review . Some guy answered the phone in pharmacy side and was so rude and hanged up the call . I had 3 different prescriptions that I dropped off for fill in and when I was dropping off the pharmacist who took my order confirmed they have everything in stock and it will be ready in an hr . 1 1/2 hr later called to make sure my prescription is ready for pick up they tell me they don’t have 1 in stock and the other are not ready yet . This made my frustrated and made me question him and he got angry and rude and said they hear this all the time from people and hanged up the phone .
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May 2024 by Jessie Teal
The large lady up front was extremely rude when I asked for help.
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May 2024 by Andrès Silva
While I appreciate the convenience of the self-checkout machines at your pharmacy, I have noticed some areas for improvement in the customer service aspect. During my recent visit, there seemed to be a lack of attention to customers waiting in line, as the staff member prioritized answering a phone call over assisting those in line. Ensuring that all customers feel acknowledged and valued, whether through more attentive staffing or better communication, would greatly enhance the overall experience.
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April 2024 by kenzee vigil
Great service until today.
Husband had surgery, needed antibiotics and narcos.
I have my ID, it is paper as I’m waiting on hard copy. Paper ID worked last week, but not today, and imagine it’s because i confronted staff about hanging up on people before they can even say their name. Wouldn’t even let me have the antibiotics. That Part feels illegal. I understand you can’t get certain painkillers without an ID but I have a very real, very valid ID. Pathetic honestly. Horrible staff today 3/26 at 9-11 am. Avoid those hours.
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April 2024 by Drew Mincey
Trans residents of rome - stay clear. I tried to get my sub Q needle tips and brought my script for T because other CVS locations have requested it as my doctor who mails my script only sends the syringes and drawing needles. I used to do IM but switched so my script hasnt updated. This is the only location that turned me down over what the vial says the needle size should be. I offered to show the conversation on my health app with my doctor about the needle size update but the tech declined because it wasnt official script. Miraculously out of the size prescribed.
I do not have ovaries to make estrogen. If i do not take my hormones - i get sick and kick it. Now i know - keep letting my doc mail me my scripts and get the needles off amazon where i dont need to submit my script because you dont actually need one at all in the state of GA to purchase medicinal needles.
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March 2024 by Savannah Cole
I called because I’m feeling very sick and worried about having COVID, and the man who answered the phone was very rude and dismissive when all I was trying to do was ask about what Covid tests they offer and pricing.
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March 2024 by Wendy Kaye Dial
Friendly service with competitive prices. With many items to choose from.
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February 2024 by Tonya Roberts Trapp
High in prices though
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February 2024 by Jaded Jaz
Rude customer service over the phone. Called about insurance & not even 4 minutes into the conversation was told to call back if I didn’t have my information immediately on hand. (I wasn’t sure if they already had my information or not.) Was also hung up on. Horrible attitude, didn’t seem to want to help at all. If you hate the job so much, work elsewhere is all I can say. If my insurance covered medicine anywhere else close by, I wouldn’t go here. Customer service is terrible. 0 stars if it was optional.
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February 2024 by Erin Kirsch
Came directly from the hospital after getting surgery to pick up my medication. I was told that it would take 2 hours to fill my rx. My rx was only 5 pills! When I pushed back on the time, the pharmacy tech gave me tons of attitude. I just came from getting cut open and couldn’t wait hours for my medication. I used to be a pharmacy tech at CVS in another state. It used to be a policy to fill rx for customers that were waiting ahead of rxs that were automatically generated for refills. When did this change??? Customer service at this location is extremely lacking and they are very disorganized.
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February 2024 by Christie Gibson
Got a text that my medication that prepackaged was ready. Get there and I had to wait 50 more mins. If I didn't need the medication, I would be at Shannon pharmacy!
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February 2024 by GED Learning
They were not busy but pharmacist told it will take 30 minutes to get the prescription medicine which was just one eye drop.They were not busy so it took more then 1 hour for 2 pharmacists to give 1 eye drop .Well after 30 minutes I walked in the store and took some pics .Store and location is good but staff I don’t know why not quick with service.Due to staff I am giving 1 star otherwise it’s good store for self checkout.
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January 2024 by Jamie Thrasher
Shelby in pharmacy hung up on me 3 times when I asked for management because I was given wrong medicine. This is unacceptable to be given the wong medicine.
