CVS is a pharmacy known for its friendly and knowledgeable staff, making every shopping experience pleasant. Customers appreciate the fast and convenient checkout options, including self-checkout machines and staff who can operate multiple registers at once. In particular, some employees go above and beyond, providing kindness and comfort during difficult moments, such as when a staff member offered support during a tense situation. However, there are areas for improvement, especially regarding customer service. Some customers have experienced staff being inattentive or dismissive, such as prioritizing phone calls over helping customers in line or being rude when asked about COVID tests and pricing. It is also important for customers to be aware that some products, like Beyond Jerky, are lab-created meats from plant-based sources, which may concern some due to their origins and associated agendas. Overall, CVS is appreciated for its helpful staff and efficient checkout, but better attention to customer needs could enhance the overall experience.
The lady on third shift, Mary, deserves a big raise. She was the kindest person ive ever met here. She was helpful, sweet, and comforted me when the pharmacist there got angry and insulted me.
May 2024
The large lady up front was extremely rude when I asked for help.
March 2024
I called because I’m feeling very sick and worried about having COVID, and the man who answered the phone was very rude and dismissive when all I was trying to do was ask about what Covid tests they offer and pricing.
