-
November 2023 by Tiny Whitaker
I had to have my battery replaced and it was almost near closing time on a Friday and those folks took the time to check all the components that would pull the power from my battery they checked the starter the alternator the whole works then replaced the battery for me and I'm thankful for their service. Everyone was so very professional and kind. I would recommend them to anyone and everyone, thanks Rose ?
-
October 2023 by PAT FERGUSON
I i’ve had my vehicle serviced at your establishment before I’ve always been pleased with the service. Although I appreciate the opportunity to have my vehicle service when times like these are hard and you offer alternate ways of paying for the service I use the snap program I have mixed feelings about that my total work done was right around $650 If I do not pay this off and then 100 days I will have to pay $1500 back that’s somewhere around 150% interest which is absolutely pathetically ridiculous again I’m pleased that you offer the service but I would certainly shop around for A better deal for your customers. Being charged that type of interest should be illegal. Thank you for the quality service that you gave. Overall, I am very pleased. Do plan to have other work done on my car at your establishment. but hoping and praying that I don’t have to use snap
-
October 2023 by Angela Wright
I got my brakes and new headlights replaced, and they explained everything to me and had the act completely together. I would highly recommend them for all your automotive needs! Oh,and super clean and tasteful decor in the lobby. You can watch TV, get coffee, and charge your phone!
-
October 2023 by Clayton and Jennifer Moody
I will always bring my vehicles to you guys.! Great service and communication letting me know the status. Ladies at the front deck work their tail’s off making my warranty company pay their part. Can’t say enough good about Andy’s.!! Thank you guysService: Transmission
-
September 2023 by Hailee Yarbrough
They ended up not finding the sound my car was making and it's still not making it. Despite that, they tried so hard to replicate it and take care of me. Everyone I talked to was extremely pleasant and friendly. I will definitely be going here for my auto service needs from now on!Service: General repairs & maintenance
-
September 2023 by William Price
On very very short notice, I contacted Andy's Garage on Friday at around 10:00 AM and spoke with Paul regarding installing a serpentine belt on my 2005 Toyota Tundra. I explained to Paul that I was leaving to go out of town around 2:00 PM and didn't feel comfortable with the current belt. I had already purchased the new belt, but didn't have the correct tool to install it myself. Paul advised me to have the vehicle at their garage by 12:00 noon and they would take a look at it. I had the truck there by 11:30 AM and within 30 minutes, their technician was driving the truck back to the service area. Unfortunately, the belt that I purchased was too small (it was for a Tundra w/o air conditioning). Not a problem, they ordered the correct belt from their supplier and with 45 minutes had me on the road. On this particular Friday, Andy's was really busy. Nevertheless, the folks at Andy's was able to get me in and take care of my repair so that I could proceed with my trip with confidence. The price was reasonable as well. I reached out to Andy's because of their Google ratings. In my opinion, they lived up to every bit of their ratings. Thanks. PatService: General repairs & maintenance
-
September 2023 by Mark Peaden
Great experience all around. Did some mechanic shop shopping. I found that Andy's Garage has top notch customer services such as loaner and shuttle vehicles, friendly service, upfront about cost and also the 2 year warranty they offer on parts replaced is a nice touch. The work I had done was an oil change and the rear brake pads and rotors changed. They did a superb job! Definitely will continue to bring my work and personal vehicle here.Service: General repairs & maintenance
-
September 2023 by McKenna Lentych
I had a great experience at Andy's Garage! The lobby area was so clean and inviting, and the staff was extremely helpful and kind. They also had coffee and water available while I waited, as well as free wifi and a Smart TV. I was super impressed to have gotten my car serviced in only an hour, and I would recommend Andy's to anyone!
-
September 2023 by Hannah Rowell
Would not recommend! I called after declining repairs due to not covered by warranty- a female answered the phone stated my car was ready then hung up on me. Upon arrival, my car was not ready as previously stated and I would have to come back at a different time to get my car which provided a real inconvenience. Staff is always rude and acts like you are a bother.
-
August 2023 by Willie Pennymon
I believe in giving honest and fair reviews and not just going off of one bad experience with a business. I have been taking my vehicle to Andy’s garage for a while now and they have been able to figure out and fix most problems with my vehicle. Now a while back they did replace my rear brakes and ever sense then the right rear side squeals when hitting them while stopping so of course I setup an appt. They originally sprayed something on it and said if it continued to bring it back and they would reassess the situation well of course it continued so I took it and dropped it off at the beginning of this week. I believe if someone is paying for a service then you should communicate or touch base with that customer at least once a day to let them know at least what’s going on. I had to call right before closing the first day and of course they didn’t know what was wrong with it. Then day two rolls around and get no one followed up again and both days we waited till almost closing time so we wouldn’t be bothering them and gave them plenty of time to get in touch with us. So when calling on day two we spoke with a Donna who stated “didn’t you just drop it off?” We had to inform her we made an appointment and y’all already had the car for two whole days. Then she claims the mechanic drove the car but could not recreate the sound which is surprising because when we picked up the car that evening the minute I tapped the breaks the noise was very apparent. It was my hope that we had finally found a good and fair mechanic shop her in Rome but I was wrong and I strongly recommend looking somewhere else. Thank you! The only reason they get a three star review is because when I scheduled appointments in the past and worked with Stacy she was always respectful and kind.
-
August 2023 by Heidi Wilcox
I appreciated the shuttle from the mechanic to my house and back when my husband's truck was fixed. There are only a few issues I have with them: they said they'd call when they got the part in for the truck which they never did, they charged me for an oil change that I ended up getting after I asked them to do it after they got the part rather than just the initial time I dropped the truck off and finally they said they "called multiple times to let me know the truck was fixed" even though I know it was only one call. They also didn't fill the brake fluid back up after flushing it when they put the new part in.
-
June 2023 by Courtney West
I highly recommend Andys!! I'm not from Rome and haven't lived here long and my car wouldn't start I had it towed to Andy's and I'm so glad I did. They are wonderful honest gave me great quotes and fixed my car. Highly recommend them and if I stay in or around here I'm taking my car back for all auto repair. Thank you Andys!!
-
June 2023 by B
Super nice people. Also super deceitful. They push using Snap Finance. Andy's asks how much Snap approves you for, then miraculously the bill is for that exact amount. A radiator costs $1800? Nah, you take advantage of people who don't know squat about car repairs, or financing.
-
June 2023 by John Martin
They did an alignment for me. I had to wait for it because my ride didn’t show. It took 1.5 hrs.Only because they drive it and wasn’t happy with the way it drove. So they put it back on the rack……. 5* because they were very polite, put my vehicle on the rack as soon as I get there. The time almost killed me but that’s because I can not sit still.
-
June 2023 by Marlene
Everyone was so kind and helpful and made the process as stress free as possible for me! I appreciate everything the staff at Andy's Garage did and will definitely be going back for all my car needs!
