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February 2025 by Clare Camblin
I am writing this on behalf of my supervisor - do NOT trust these people. I'd give 0 stars if I could. Lisa, the "manager", will ghost you, not be honest nor clear with her answers, and make you question even your own communication. This place just overall feels extremely sketchy. Do not order if you are in any way under a time constraint (a job, project, etc.) Poor and snarky customer service for a shipment that has had repeated delays - still wondering if it's even going to show up after several months of waiting and inquiring. There are several Dalton companies out there, but this specific Dalton company where our shipment was coming from is to not be trusted.
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August 2024 by Richard Moore
Very nice people that have been hacked on Credit Card through PayPal. It's not their fault so don't be mean!!!!!!
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August 2024 by Melissa Anderson
I recently talked to Lisa about a fraudulent charge. Dozens of PayPal accounts have been hacked using old card numbers. So, if you see a charge, it's from a hacker not these wonderful people.
Thank you for being so courteous and helpful Lisa!
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December 2023 by Evan Nunnally
Working with Dalton Carpet was fantastic. Meagan was great to work with... she made sure all of the details were covered. The installers were easy to work with and were perfectionists. All in all, we loved working with them and will use them in the future.Pastor Evan
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November 2023 by Jason H
Horrible customer service. Don’t worry about being able to buy from them, Lisa B*** (the owners wife) will run you off before you can place an order. I feel lucky I never got to the point of contracting with this unprofessional group. Missed a bullet for sure. What happened to companies appreciating their customers? My guess is Dalton Paradise Carpets are “jobbers” who get their customers off the internet. Bottom line: buyer beware of this bunch !!!
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November 2023 by George D.
I haven't purchased from them in a while, but all interaction was far above expected, and service, ordering and billing, was very professional. They will send samples and offer guidance on weave, fiber, and back. Excellent quality products. Custom and per request orders were perfect. I am former contractor, and have made at least eight purchases from them. The largest single order was 640 sy. The smallest was 40sy. Two customer designed door mats, and two interior designer designed area rugs, one was 22 x 18, perfect to the thread. Very well received, and greatly praised by my clients. Can't say enough. The only reason I gave four stars is that Yelp has a messed up review system, and a 5 star review would probably never be seen. Dalton Paradise is a home run for home or business.They also drop ship.
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April 2023 by Jonathan Locklear
Dalton Carpet was a delight to work with form start to finish. Everything form inquiry, design, pricing, samples was quick and easy. Maegan who i worked with via phone and email made it all so simple. “However the delivery was hung up by a third party delivery company and i had to rent a truck and go get it myself.” But when the installers came to lay the carpet, they were not only first rate carpet layers, but really a delight to be with. father and son that knew their stuff and were great to be with. I can whole heartedly recommend this company.
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June 2022 by Roberta Carling
I recently moved into a house and discovered to my horror that I really needed an entire house load of carpets and some flooring.....2100 sq ft! My two quotes from well-known locally suppliers were $11,000 and $12500 which I absolutely could not afford!Remembering from 20 years ago when I used them successfully, I contacted Dalton carpets and was able to choose better carpet and flooring than the other quotes. I used my own installer and the total cost was just under $7,000 ...saving me, for this quality carpeting,around $6,000! The whole process went smoothly but obviously took a little longer than a local company but it was well worth the wait and a bit more effort. I would thoroughly recommend them and have done so already.Roberta Carling, Richland WA
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May 2022 by Pastor Ron Lawhon
We were so excited, first to find Dalton Carpets, second to do business with them! Our sales associate was outstanding when it came to answering our questions and getting the order to us as quick as possible. We had a demanding deadline and Dalton Carpets met it with nominal cost! Thank you for your prompt professionalism and courteous attention to myself and the Church that we purchased this product for in Yuma, Az. Pastor Joe Zeable and I will most likely be doing future business with Dalton Carpets. Thanks Lisa
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May 2021 by Shea Leon
I first went to a large box store. They assured me several times the installation would be free. After wasting several of my days they then quoted me installation at a much higher price. I went to Dalton. They were great to work with. The price they quoted was the price it was. (And much lower than the larger store.) Megan specifically answered all my questions quickly and politely. I’m very happy.
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March 2021 by Tim Daugherty
Absolutely recommend without hesitation. The team at Dalton Carpet helped us when we had a flood in our basement. We wound up doing both carpet as well as engineered hardwood of more than 1,000 square feet of basement space and they were very helpful all along the way. Their quality of service and suggestions helped us make a bad situation into a manageable one with great results!
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March 2020 by peter sanchez
I purchased 1800 SF of carpet by phone and was apprehensive because carpet is not exactly what I would normally buy from several states away. The experience was amazingly positive! I went to my local stores chose the carpet I wanted by taking samples home. Once I decided on what I wanted, I called Dalton Carpet and Lisa was super helpful. I ended up saving 50% of what I would have paid locally even after paying for freight!
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March 2020 by Thomas Dodd
They were a joy to work with. They kept me updated on scheduling, and answered any questions promptly. Once on the scene, their crew was personable, clean and professional. Some of the installation was intricate, and they all knew exactly what they were doing, and were fascinating to watch. After finishing, they went over the details of how the carpet should be treated, and cleaned when necessary. I was even given a phone number to call should I have questions later.
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March 2020 by Carolyn Kaut
Our gym carpet is just over one year old and it's literally unraveling at its seams. Customer service said they cannot help us with this issue due to the gym being used outside of normal scope. In the year we've had the gym floor down it has had very "normal" use with athletes for the most part under 10 years old. It was clear from my first email that the intention of customer service was to avoid liability as opposed to helping us prolong the life of this faulty product and design. Pictures of unraveling gym carpet attached. Super disappointing.
By the way - NO CLEATS were ever worn on this gym floor.
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March 2020 by Roselvio Rivera Tomas
Best costumer service was calling back with more questions and they didn’t sound annoyed they answered all my questions wonderful ladies attend good I would buy with them again will be in touch with them more frequently now that this has what is a good costumer service
