People are helpful and great, but the walk up ATM needs replaced- badly. It looks rough, so I should've known better, but I needed to make a deposit and the bank was closed. Long story short- took my money, but the good folks at SunTrust investigated and gave it back within 2 weeks.
November 2019
I should have posted this review months ago! Ms. Annette Shepard is the greatest customer service representative. I went in as a basket case and lefted at ease. She was personable, professional, and educated me on my affairs. She is this way each time I have spoken with her. Her light truly shines!!!
September 2017
Endless problems and a huge lack of professionalism! I am actually changing banks this week!
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.