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November 2024 by Aseena Person
Very poor customer service !!!!
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October 2024 by Anthony Robertson
They make it way to difficult to donate. Why make a hard to give? Owner needs to come out and secret shop and evaluate somethings
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June 2024 by Randall Duncans
I used to really like this store but for the past few months every time I go there I have a bad experience with the staff. Either they are incompetent at the register or the management is completely aloof. Whatever has changed in the last couple months was not for the bettter.
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January 2024 by Mary Liss44
Is there a way I can send you a more private message? It's a concern I have and I don't want to say it here. It's a bit delicate concern.
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December 2023 by Ottellia H.
them so customers can not get the discount. Nov 16, saw a pair of shoes at Riverdale Value Village that I liked. There was a blue $10.99 over the original yellow $7.99 price. The color tag was yellow which was the 50% color of the week. I showed it to an associate who said I could have it for the 50% off of the $7.99 on the yellow tag. She also stated they were raising the prices to higher prices. I purchased a dress, 2 pairs of shoes, old DVD player, and connector wires. Yesterday, Dec.6, 2023, the color tags were orange and green. They had 3 containers of old connections wires. The one I decided to buy had $1.21 green tag and a $1.21 pink tag on it. The associate was removing and putting discount orange tags items in a grocery cart. I looked though the cart and found a black dress priced $0.00. The associate said they had to sale it to me for that price. Which was true..when I went to checkout, the cashier asked the black male manager which tag to ring up green or pink for the wire. He removed the %50 off green tag. When I asked why he said it had week 27 on it, we haven't put any week 27 out this week. Those old wires had been in there for probably a year. Both tags was $1.21. Shame on him trying to save 60 cent. Then the dress Scan $0.00..She took it to the manager again. He said I couldn't purchase the dress for The marked price. Horrible excuse for a Store Manager
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December 2023 by Latrice Dukes
The worker with eyelashes and the Hispanic lady were soooooo rude this morning. They opened up at 10:00 A.M. Those 2 ladies did not want to be at work today . They had this ugly look on their faces and were just silent!! Hellooooo!! Haven’t you ever heard of Great Customer Service to your loyal customers also it’s basic human hospitality!! Make your customers feel welcomed !! Some people are just so miserable it sucks !! I’ll hate to work this too if I came to work like them!
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November 2023 by king t
After so many years, my mother shopping in this store, being a regular customer, was prohibited from entering the store after an employee pushed a cart on her. She reported what happened to the supervisor and what he did was say that my mother could not enter again. to the store without investigating the situation, it is frustrating and embarrassing to treat a customer of so many years in that way.
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November 2023 by Celestine Fuse
I like their prices and products!
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September 2023 by Beautifil Lady
The false advertising the hours of operation isn't good when you drive far away thinking the business opens at 10am which is stated on the window and website. Ease specify the actual hours of open til close.
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February 2023 by James Stclaire (JB)
My only complaint is the cheap bags they give you for items you buy..I'd probably buy more but the bags tear so easily. Most people who shop at goodwill come out with huge sturdy bags...just a suggestion.
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October 2022 by OE “OE” Flame
They garbage. Bad customers service. My advice is stay away from these clowns. This is not for value village. This is for rent a wheel. Rip off.
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October 2022 by Julia Noble
For once I didn't find anything I liked that didn't fit me. Either it was too large or too small.
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August 2022 by A Griff
Rude staff at times and they charge far more in price than the other Value Village stores for similar items.
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May 2022 by Kristen Umunna
Used to be my favorite store, now I drive right past. Never worth the walk in. The price gouging is absolutely insane. ESPECIALLY for this neighborhood. $70 for used shoes? What? Mens jeans are $13… they are only $8.24 at Goodwill. That should tell you something. Very disappointed. These goods are DONATED. I understand you need to make money, but why price the people that need the items out? It’s greed.
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March 2022 by Khasey Harris
found a garment without a tag and was told by the manager I wasn’t able to purchase it because the pricing guys went home already. It’s not my fault you have something on the floor without a tag. As a manager it’s your job to do conflict resolution. Something as simple as slapping a price on a shirt shouldn’t have been an issue. Very unprofessional. Won’t be returning to this location.Update: In response to the owner’s response: as I stated before it’s not my fault as a customer that you have items still on the floor without a tag and it shouldn’t be my issue when I go to purchase that item. If that’s the case then you should ensure that everything on the floor has a tag at all times…
