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October 2023 by roy montelin
Wife and I recently moved to Richmond hill and she wanted a professional nail experience. First impressions are so important for repeat business but it fell short and won’t be back . First clean your facility. It was very dirty. Your staff talked amongst themselves about boyfriend problems. She had a wax and pedicure and came out with the same ingrown nails and hair still on her face. Bootie shorts for the employees are not very professional. Not sure why people post good reviews, let the repeat customers support your business. It’s just like a restaurant that can’t get the wings right but occasionally then rely on the bar tab. 70 bucks down the drain. Thank you
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August 2023 by Sarah Cowart
Hi! I want to start off by saying I typically do not write reviews, even in bad circumstances because I understand human nature and not always being 100%. I work in customer service and empathize for service industry employees/employers; it can be difficult/stressful in a field where you always need to meet people’s needs and wants.I called around 11:30 to get an appointment for gel removal&manicure at 12:30 and I got one! I made sure to ask how long it typically takes and I was told about 30 minutes-this was perfect considering I had one hour to spare. I get to Savvy Nails at 12:30 and get seated. Madison, the girl working on me, was fantastic! Sweet, knowledgeable, and friendly.She had to step away to take care of other customers as expected, but I was sitting for 25 minutes before being helped again. They were busy, I understood COMPLETELY. Unfortunately, the 30 minutes I was told it would take to do the gel manicure had been used up by this time and honestly I didn’t think it was possible to have my nails painted, dried, and cashed out within another 25/30. So I asked nicely just to do the removal because I had to go get my son. I understood the situation..like I said they were busy and maybe that’s how long it takes to get the gel off..who knows! Regardless, I was not mad one bit. Madison was understanding, told me to wash off my hands, and she would cash me out!The owner and her went into the back while I was washing my hands, and then I began to hear the owner getting louder to Madison and saying, “What was she thinking? Her appointment was at 12:30 for a gel manicure”. in a very negative manner. Another sweet employee called out the owners name and mentioned that I was right there washing my hands to get her to stop talking. By this point, majority of the salon was looking towards the back room because it was that loud. You could clearly tell something was going on, and it was about me. I simply smiled, without saying a word, and walked to the front to cash out. I was told I’m sorry three times by two different employees, but that was all. I paid Madison the $10 I owed for the removal, and the owner shouted (from the back room still, I didn’t see her after the incident so keep in mind the entire salon could hear this as well) to only charge $5. That was nice, but still did not make up for the embarrassment. I had given Madison $20 and just told her to keep the rest.This situation would be different if I had not be told it would only take 30 minutes and if I did not have an appointment. Also, if the owner did not talk/yell so loudly that the salon and myself could hear every word she was saying. That is what is frustrating (and embarrassing) about this situation. I did my due diligence, timing everything with some spare time in case of any mishaps.I was not mad at this until my situation was being shouted from the back so loudly and making me sound like I had unrealistic expectations with no consideration for the employees. I was simply going off what I had been told and was just happy to get my nails done- even just the gel off. Thank you, Madison!This situation was very unprofessional. While humans are humans, this was just a little too far. I hope it can be learned from and other customers can have a better experience- because they are good at what they do.
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February 2023 by Lora Rosenthal
If you are looking for the best manicure in town, go see Helen!!! She is so meticulous about her work and makes sure every detail is in order. Helen also takes the time to make sure her work environment is sanitary and clean. Her gel manicures are the best I've had in 30 years!Service: Gel manicures
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January 2023 by Lisa Benbenek
Went today. The nail technician totally messed up my pedicure. 3 toes were not fully polished. I didn't notice until I got home. She nicked one of my toes with one of the instruments. I yelled out OUCH! She blew that off and said "you're not bleeding" Dropped F bombs the whole time I was there. I will not be returning.
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December 2022 by Marina Lukich
I’ve been having my nails done by Helen for almost one year, Helen is not only so very talented she is friendly , caring and very passionate about her work. Her skills are amazing. Helen makes your nails look natural and beautiful. Plus if you struggle with weak, damaged nails she has an unique treatment which helped me a lot. Highly recommend!
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November 2022 by Elena Mazina
I love this place! Prices are reasonable, nice atmosphere, friendly staff. Helen makes me happy with my nails and pedicure all the time!
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October 2022 by Jennifer Case
I had a gel mani and pedi from Leigh Anne, and she was FABULOUS. Everyone there was warm and friendly, and even though it was my first visit I felt like I was chit chatting with old friends from way back. HIGHLY RECOMMEND!! 10/10
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October 2022 by Luiza Grzych
We’ll initially we came in after making an appointment to have a terrible experience that took TWO hours! Got charged 45 dollars without even having a color applied. Then the owner offered a fix the next day. We graciously accepted. We arrived on time… waited 20 minutes as the nail tech was running late. I then requestEd my money back and got a big fat NO. Thank you very much for NOTHING!Service: Gel manicures
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August 2022 by Miles Taylor
If you’ve thought about it, just go!!! Madison is a class act. She has amazing talent, great attention to detail & can keep the conversation going!I’m a long time customer; can say with great confidence, when mistakes happen— they are corrected. Each customer gets amazing service every time.Service: Dip powder
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July 2022 by Harley Hooks
1000/10 recommend. This is the very best nail place to go to in Richmond Hill. My nails were done by Selena. She is a geninue artist in her craft. Very good pricing and a great atmosphere. Loved it?Services: Acrylic nails
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July 2022 by Francina Gilbert
I always get pampered when I go in Savvy Nails. Le takes her time with you and interacts asking if there's anything else that she can possibly help you to be at ease. The other staff members and owner is nice as well! Great services!
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July 2022 by Jo Ann Olson
Just had the best pedicure of my life today by Jade! The atmosphere is comfortable and the pedicure was top notch even at the basic pedicure price! I felt like a princess when leaving. Thank you Jade! I am a traveler and get my toes done at least monthly no matter where I travel and I was thrilled with the care and tenderness!!! You have an incredible gift!Service: Pedicure
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April 2022 by Irina Rudman
I am absolutely in love with my nails! I had a great experience with Helen! She is just the best, in fact I’m coming all the way from Bluffton to see her. The staff is super friendly. I would recommend this place to anyoneService: Nail art
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April 2022 by Nicole Jones
Sasha and her team are wonderful!! Helen is amazing and truly gives the best gel manicure I’ve ever had! I highly recommend to family and friends alike for your mani/pedi needs!!!
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March 2022 by Mary Odom
Leigh Anne does a great job with my gel manicures and regular pedicures. She has been doing my nails for a long time and I highly recommend her. She is meticulous in her work making sure the customer is pleased.Services: Pedicures
