-
December 2023 by Meghan Shealy
We have been with Kacy for over 5yrs. They are always easy to work with, responsive and follow through on what they say. Jane has been exceptional with our recent claim and that’s why we will continue to be loyal to them. Thank you for being a trusted company for us!
-
December 2023 by Jeanette Kerzner-Green
The State farm agency was standing in for Tiffany Warnell, who is no longer an agent for State farm. They did a great job for me until Pat Parker took over.
-
December 2023 by Connie D.
Kacy is such a breath of fresh air, She sold the house/auto policy with her earnestness, warmth, and knowledge base alone. The policies were competitive, the promise of continued personal service in a caring atmosphere was the icing on the cake. Run do not walk to State Farm's Kacy Vance in Richmond Hill, GA, especially if your over impersonal insurance companies customer service representatives who are located everywhere in the United States but home.
-
November 2023 by JD
Kacy is an amazing agent. She's Kind, Honest, Personable and willing to go above and beyond.She just spent 2 hours with me to select the right coverage with a different insurance company due to their policy changes. We've been with State Farm over 40 years, Kacy has been the best agent thus far.
-
November 2023 by Jason Dalton
State Farm is worst insurance company in the world, they aren't even an insurance company. They give you a policy for a year to close on your house, then cancel the coverage as soon as you close, and keep part of the premium. That is called theft. Do not use State Farm under any circumstance they will steal from you too. Worst customer service, worst company in the world.The property went through a hurricane and they said I didn't have a policy because they had canceled it, but then they kept my money from premium payment and stated that I had coverage for 30 days which included date of hurricane. Don't ever get whatever State Farm is selling, because it isn't Insurance. Just a nightmare.
-
September 2023 by Yosef Binyamin
Kacy and the team are great! we're working with them for several years now.
-
September 2023 by Christy Boss
Very friendly, courteous & knowledgeable service. Staff does whatever it takes to accommodate customer needs.
-
August 2023 by Brian Perkins
Kacy and her team are always available to answer my questions. She is part of the community and makes you feel at home when interacting with her. I highly recommend!
-
August 2023 by Christy Baggarley
Amazing customer service, but a genuine care for your best interest.
-
August 2023 by Jennifer Burkhart
They do make you feel like you aren’t lost! They go step by step in each process and will answer any questions you may have. They take your time seriously and make sure you have what you need!
-
July 2023 by Delphi McLain
After the Hail storm that came through on 4/26, from the day I filed my claim until now. Someone from my local State Farm office has called to check on my status and to see if I needed anything weekly. I must say that State Farm has really come through for me over this last month. I am a Customer Care Coordinator and I exemplify that customer service is everything. With that being said I definitely give a five star review for my StateFarm Team that has been awesome!
-
June 2023 by Delphi Gillard
After the Hail storm that came through on 4/26, from the day I filed my claim until now. Someone from my local State Farm office has called to check on my status and to see if I needed anything weekly. I must say that State Farm has really come through for me over this last month. I am a Customer Care Coordinator and I exemplify that customer service is everything. With that being said I definitely give a five star review for my StateFarm Team that has been awesome!
-
June 2023 by Bob Deen
Kacy and her team are amazing people, when I moved back to Georgia Kacy was the best recommendation by my uncle, although her office not in my county, I live in pooler and her office in Richmond Hill.Kacy and her team always working out with me in all my requests they never turned me down.They mean business and know exactly what’s customer satisfaction means.They’re doing outstanding unusual job.I highly recommend Kacy because she’s out of the box thinker and she always has solution for each problem.She made State Farm the best insurance company in the country.Thank you kacy and thanks for your team as well.
-
June 2023 by Hyspeed
The GREATEST insurance people I have ever dealt with. More like family, they always take care of me no matter how much I put on them. I buy and sell cars and there is a lot of changes sometimes in less than 24 hours. I am sure they dread my calls but never one complaint from anyone at Kacy Vance. They are the GREATEST.
-
May 2023 by Jeff Belland
Great Customer Service!!!Deeply care for their customer’s satisfaction…
