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November 2023 by Lorinda Linnen
I’ve been a customer here since 2013. A co-worker referred me to Lost Mountain Express back then when I had trouble with my Honda. I really lucked out because the owner Brian actually has over 30 yrs experience working with Hondas. All the mechanics areprofessional, knowledgeable, and will honestly explain your vehicle’s diagnostics. And they don’t rip you off or treat you like a fool just ‘cause you’re a woman. This place is a blessing and hidden treasure.
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November 2023 by Lisa Brogdon
My dad regularly uses this establishment for oil changes on both his vehicles. While out running his errands I stopped in to allow them to change his oil. While there the technician popped his head in and asked me if is your tire pressure light on? Of course I replied, no. I just had new tires put on the car less than two months ago. On the way home the tire pressure warning light came on. I finally got around to checking the pressure. All four tires had 36 psi after the new tires were put on and today all four were exactly 10 lbs pressure lighter. It all became very clear to me, now. He lowered the pressure in my tires by 10 psi and was checking to make sure he didn't let out too much to turn my gauge on. I asked for an oil change ONLY. I'm blown away of the audacity. My brand new tires riding around for two months without optimum tire pressure. Now I wonder what oil they put in my dad's car. I won't be back. That kind of shady business tactic is below the belt and have to wonder if it's because I'm a woman. You lost a repeat customer!Service: Oil change
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November 2023 by Alexis Harley
Amazing experience! They saved me a lot of money. Very very appreciative! Chris & Andy were great!Services: Tires
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October 2023 by Sarah Knepp O.
First time visiting this oil change company. 2 days later I have oil all I've my garage. Ok accidents happen but not happy. Go back and guy comes out and talks to me like I'm a complete moron. "You see ma'am this an oil change stick and this right here says you're fine". I know what an oil stick is and I also know I have a ton of oil on my garage floor. Fine pull in. Oh well the oil pan wasn't tightened properly so sorry for the inconvenience. I get accidents happen but don't talk down to me because I'm a women!! And he told me to remind him next time and he'll give me 10% off. Gee thanks for the coupon.
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July 2023 by Alanna L.
Don't waste your time. We arrived and there was one car in the bay ahead of us. The second bay had 5 cars go through. The only reason we were able to leave was we had to get out of the car and ask the young man to stop visiting with the same person for almost an hour. Needless to say we won't be back!
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July 2023 by Rebecca R
I just moved back to the area, it’s been about 5 years since my last visit here, but they were awesome then, and I was happy to see they still are now! I needed a serpentine belt replacement for my squealing car this time, so I stopped by Saturday afternoon not long before close to have them take a look and give me a ballpark figure before bringing it back on Monday. The 2 employees working were beyond helpful despite me going in at the end of their day - took a look, explained what to look for when those need replacing, even helped with a quick fix to decrease the noise until I could bring it back. Monday morning dropped my car off and Andy had it fixed up in no time! They do good work and the employees are truly good people, I can’t recommend this place enough!
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July 2023 by Daniel Beckett
Not as fast as I would have preferred, my tech spent a lot of time helping another tech on another vehicle. He was thorough and explained everything which I appreciated.I just was late to work when 10 to 15 minutes turned into a half hour. My fault, I should have budgeted more time.
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June 2023 by Megan Lucas
I have been going to this place for YEARS but two times in a row now I've had to go elsewhere. I tried in February to get an oil change, pulled in at 8:00 am when they supposedly open and not a soul around, Sat and waited for 15 minutes and no one showed so I left and went elsewhere. Decided to give another chance today and pulled in at 8:10 am, car in bay ahead of me but nothing happening, no one was doing anything, I asked if it would be awhile and was told he was waiting for his technician to get there, sat there for 15 minutes with nothing happening so I left and went elsewhere. I'm really sad about it because I loved that place and always had a good experience but 2 times in a row waiting around, I don't have time for that ? if you open at 8:00 am you should be ready to start working at 8:00 am, in my opinion
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May 2023 by Rock C.
We like & trust the folks at Lost Mountain Express Lube. There are probably 8 oil change places that are closer to our neighborhood, but we drive to Powder Springs for 'em.
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May 2023 by Angela M.
My daughter came in on Tuesday to get her normal oil change. The mechanic tapped on the hose for the windshield wiper fluid and broke it. He promised she did not have to pay for it since he broke it. However, he was told by his manager that she had to pay for it even though he broke it. She is a college student and does not have extra money to spare for something that was not her fault. I thought this was very unfair for her to have pay for it and a terrible customer service experience.
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April 2023 by M Kellis
Great service and staff. Ever had anything but a great experience here.
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February 2023 by Kay B
They are,friendly quick and always do a great job!Highly recommend.Service: Auto emissions testing
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February 2023 by DHolliy
Quick service, decent pricing and convenient location is a plus. The owner was attentive, outgoing and friendly.The negative to this visit was the mechanic didn’t put down paper for his greasy shoes and left grease stains on my floor mats as well as grease on the door handle. Actually everywhere he touched. It took a while to get it all cleaned up and really shouldn’t happen!
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January 2023 by Barry Howell H.
Prompt service and courteous staff. They are knowledgeable and helpful. Highly recommended.
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August 2022 by Indie walker
I trust them , great people . Learn sun new . If u want it done correct . Come here ??Services: Brakes