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November 2023 by Tommy Urizar
I've only been here since July 2023. The facility is great in itself. I came here because it was closer to my home. I was originally in a different storage facility in Mableton. I was at that facility for 2 years. Never had an issue. But I wanted to be closer to home. But now I will be going back to that facility simply for the fact that like I said earlier I have only been there since July. The rate was affordable. But now they sent me a notice in September that starting in November they will be charging an extra 50 dollars to my monthly bill and in their words " to stay competitive in the market." For me competitive would be to remain affordable, not increase the monthly rate. Not a great way to keep faithful customers. I will be heading back to my old storage facility in Mableton which is a completely different company. Unless you like getting charged more, stay away from here.
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November 2023 by Kevin Dickens (K D)
This is my first experience renting with Extra Space Storage. The customer service was friendly and provided answers to all my concerns of the facilities. The agent Greg made the process fast and effortless. Thanks
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November 2023 by Eddie Waters
I had a great experience working with Greg. He was really through explaining the rental process.
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October 2023 by Tamara Ogula
I just want to say Julio was the best at helping with my storage unit and getting me a great price. If your in need of a storage space contact Julio at the Powder Springs location
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September 2023 by Caroline Spiva
Greg provided excellent and professional guidance regarding the steps and process for acquiring a storage unit.
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September 2023 by Andre Barnes
Extra Space Storage has exceeded all my expectations. The facility is nice, air-conditioned, and there is a plethora of sizes available to choose from. Greg was especially exceptional at providing customer service. He made the process very easy and guided me through each step of the way. If you are looking for storage in the area — I would definitely recommend here.
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August 2023 by Sammy A.
Nice facility, however they will bait you with a low introductory rate, then JACK up the rent after a few months hoping you will not want to go through the trouble of moving out... I was told there would be a "slight" increase, however I was in for a rude surprise when my ground floor 8x15 unit went from $130 per month, to 4 months later I get a notice they will upcharge to $250! Not on my dime. Stay away from this place, very shady business practices going on! Go somewhere where they will have in writing your rate is locked for a whole year guaranteed without the B.S.!!!
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July 2023 by Stacy Brooks
Super clean, secure, and affordable. You can book your unit online and go straight into it without ever having to go to front desk. I like anything that makes my life easier!
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July 2023 by Polly waller
If you buy storage auctions STAY away from winning a unit here. They go through the units and take what they want then sell the none valuable stuff. They also stage units with empty boxes to make it look like there valuable things in there and theres not. Thats how they got me. Looked like tons of nice brand new items ALL empty. Stay away storage unit buyers
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July 2023 by Stacey Ellis
Easy process. Clean facility! Excellent customer service. Thanks!
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July 2023 by George Preston
I was pleased with how things were at the Storage center and how clean it was and the security. If I ever need to do this again I will be there. And would Recommend you to others.
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June 2023 by Chelsea Willis
Yesterday we moved my mothers personal belongings into storage and I have no doubt that they will be well ventilated and safe. You have to use your code to get in the gate/door and then also to get into the building. Ken, the manager, is very nice and knowledgeable. They also have flat bed carts to help move your items. The only thing I’m nervous is of the price I locked in at for the first 4 months. I wish they could have done 12 months or at least had a better estimate of what the price was going up after the 4 months. This is the reason for 3 stars. Most of these climate controlled type places provide the safety and the cleanliness…the price is the kicker.
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May 2023 by Samuel Abebe
RUDE and unprofessional staff at local office, ZERO cellular or data reception inside the units. You won't be able to receive phone calls, get emails, notifications, etc while inside the building. Problem is I have to update my inventory using online spreadsheet and databases, and can't do that now. I told the front desk about my situation and asked for permission to use the WiFi to which point they responded only "they" can use it. And they offered no other solution, like moving me to a unit with better reception, etc. I will cancel my lease and move to one with a better support that this. If you need a storage for your business DO NOT GO HERE, they have ZERO reception inside and unprofessional and passive front office staff.
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May 2023 by Richard Cox
Facility is very clean. Plenty of carts also.Eric is very progression and polite. He made the rental process easy
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May 2023 by Christopher Salmeron
Great customer service. Yanci helped me out and went out of his way to recommend the best deal for me. Definitely recommend this place and their customer service
