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June 2024 by Gypsy Jane
Barely wanted to help. The bank was completely empty at 3pm and the tall Hispanic guy was just trying to rush me out of the store and not help with me depositing money. He kept referring me to another bank that accepts the currency, but kept telling me it’s up the street on xyz highway. I had to tell him 3 times I have no clue where that is, slow down and tell me the address. Also, He should’ve called the bank he was referring me to to make sure they were able to do what I needed, or send me somewhere else. Instead he was in a rush to go back to being on his phone.
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May 2023 by Kenneth Williams
This is not a bank persay. They have no access to cash payroll checks All they have is cubicles for you to talk to someone about your account but actually doing something about your account like getting money out You have to either do through an ATM or drive to a completely different bank. My question is what's the point of this place if it's not a bank it says Chase Bank on the outside but you can't conduct Chase Bank business here? Does that seem logical to anyone else?
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December 2022 by rosewell voldak
This bank is about as useful as single ply toilet paper on a rainy day .-They don’t make cashier’s checks-You can’t do transfer money in bank-They don’t have cash in the “BANK”What can you do here !! Besides racial profile and say “we don’t do what a traditional bank does”.STOP WASTING A PUBLIC SPACE
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June 2022 by tomeka davis
They are extremely slow. I sat outside and waited on them to open. I walked in the bank at 9am. No other customers were in the bank. The young lady was new and desperately needed help. I asked the other guys to help her and instead of helping her the other 2 guys sat there talking about their previous jobs. It took 45 minutes to get a check endorsed. There has to be a better process and better customer service.
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May 2021 by Lisa J.
This is my third trip to this bank to try to close a credit card I received without requesting. All three times I sat for over 20 minutes without being acknowledged-mostly because there are no humans on the main room. I saw a woman walk in & out three times today but she never stayed out longer than 30 seconds. I'm not the only person to leave today. Time to switch to my credit union.
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November 2020 by John Page
Called about a Business loan Program talked to branch manager ? who did not know about the program at first them said he knew a little. Isn't a loan person suppose to call me? Them i started to feel profiled! finished thaat call. Then Ryan adams calls me hangs up and because of so many span calls I call back And again asked about the loan program with and ryan proceed to not answer my question and over talk me.
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September 2020 by Sarah
Drive thru closes at 5, not 6. They don't answer their phones. Teller doesn't inform you if there will be a hold on your deposit until after they finalize it. I deposited money orders that were purchased with cash and they placed a 3 day hold on them. The entire point of purchasing money orders is that they are supposed to be the same as cash, no hold needed.
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July 2020 by Dios4me 247
Excellent customer experience
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July 2020 by Ryan Nelson
Useless since they went automated. Offers absolutely nothing you cant do online. I went in to deposit a check with my deposit slip and ID and they cant do that transaction. Want rolls of coins? Forget it. Pretty much anything you want to see a teller for, you must not go to this branch. For day to day banking, it's just a giant ATM.
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March 2020 by Fayelle Ewuakye
Always super friendly people. New indoor ATMs are pretty swanky.
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November 2019 by Christina G
Excellent customer experience
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September 2019 by Ryan Gerald
Useless since they went automated. Offers absolutely nothing you cant do online. I went in to deposit a check with my deposit slip and ID and they cant do that transaction. Want rolls of coins? Forget it. Pretty much anything you want to see a teller for, you must not go to this branch. For day to day banking, it's just a giant ATM.
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March 2018 by Luke Upton
I have never had better customer service before. I sat down with both Aaron and Gloria to start a savings account and they were kind and helpful through the process.
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February 2018 by Cody McCarson
I usually don't leave reviews but I feel like I have to in this situation. My wife and I needed help with our accounts and I went by this branch and worked with Aaron recently. I have literally never had anyone at any other establishment be so kind and willing to help out. I plan to refer all of my friends and family and I will be a life long customer for sure! Better customer service than Chick-Fil-A!
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December 2017 by Jackie Brown
I have only had great Customer Service from this branch be it A Teller or The Representative at the desk, keep up the awesome work you guys and have a Happy New Years!!!
