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July 2024 by Lynn Turner
Great service from Dwayne. Bought 2 new S24 from him. Very helpful ?
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May 2024 by Jonathan Martin
Arynn was so helpful in helping us switch from my old phone carrier and helping me choose which phone and plan best fit my needs and lifestyle
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May 2024 by 권정환
I was scammed... What on earth is the $39.99 service charge??
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April 2024 by Tom Weight
Our service rep, Michele was a pleasure to work with. She was patient, knowledgeable and made sure we were completely satisfied. Loved working with her.
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April 2024 by Tommy M
Alvin Cummings was awesome ? made me feel very comfortable with the purchase of my new iPad
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March 2024 by Susan Kendryna
I was greeted by Mellanie as I walked in the door and she helped me with my purchases and decisions every step of the way. I will definitely shop here from now on.
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February 2024 by Shin Gouki
Great experience she was super cool and helpful
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January 2024 by Rudradatt “Randy” Persaud
Our Rep was Angie K. (original review 1/5 stars)tldr; the rep was wrong about the promotion and we were charged $90 for returning a phone we had for 2 days. Don't go to this store. Go anywhere else. This is a 3rd party store. The manager refuse to add notes to the verizon account about this whole entire exchange.Last week we went to the Verizon store to inquire about an upgrade for my fiance's phone and to move her account to my verizon account. The rep we spoke to said that she, being a 8 year loyal customer, is eligible for $600 an iPhone 14. She also said that we can move her phone and promotions over to my plan "as soon as it is activated".We agree to purchase the phone when it is shipped in. A week later, the phone arrives. We go to the store and activate the phone.A day later, I called Verizon support to request for her line to transfer over. It was then I learned that the rep was mistaken about how promotions work. It turns out my fiance would lose her $600 in credits applied over 36 months if she were to move over. Secondly, I found out that the rep sneaked a $39.99 "set up and go" that was never discussed with us.We went to the store today to return the phone with a different rep. Upon returning the phone, we were charged a $50 restock fee on top of everything. We did not have the original box, so we were charged another $50 again (fine).Ultimately, I am out $139.99 ($50 is on us for not having the box) in this exchange - wasted 7+ hours in store, and 4+ on the phone with verizon support. No new phone.01/19 Update:We reached out to customer service and we came to an agreement to settle the matter.
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December 2023 by Melissa Allen-cox
Good people work here
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December 2023 by Cayla Suker
Angie was great, I think you guys need to hire more help so she isn't working alone that's just not fair to her at all
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November 2023 by Tammy Couch
Great customer service! Really makes you feel like family! Thanks to Patty she was so nice and friendly!
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November 2023 by JEREMY AND AMANDA SIMMONS
Quite possibly the worst Verizon store I have ever been to. From the condescending associate to waiting almost 6 hours to get a phone, the experience was quite horrible.
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November 2023 by Gracie Clause
Great customer service.
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November 2023 by Pastor Sheryl Davis
The service agent was good. However, there is a long wait. Why??? Is there only one agent on duty. This is so sad.
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October 2023 by Matt “Huh?” Hall
Stellar service, patience, sales, and resources for my account and devices. Cannot speak highly enough of.
