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April 2015 by S Herman
We worked with Betsy and Lisa on the mortgage of our new home. Let me just say that the total package offered was the best by far among the quotes we received. More importantly, the service we received from Betsy and Lisa was exceptional. They were both courteous, professional, and knowledgable. All of our questions were answered and we felt like priority customers. Thank you greatly for your services!
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April 2015 by Laura Carpp
I was really disappointed with the service I received from Patricia Small and Gretchen Johnson. As a first time home buyer I was hoping to work with someone who would answer questions I had about the process and how long the steps would take (I found a range of answers online). Patricia did not answer any of my questions, which is why I had to contact the branch manager (Gretchen) to get any sort of response. When she finally responded it was in a blunt one sentence e-mail. The next time I had a question I had the same problem.I used the Georgia Dream program and she was listed the top loan officer on the website for the program. I think this title has caused her to be in a position where she is so busy she can't offer good service to her customers.I had a completely different experience using the Coastal Bank of Georgia, which is who I would recommend if you want to have a good experience buying your first home.
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April 2013 by Mark Fuller
Being a First time home buyer I did not know too much. Gretchen helped me through the process and was willing to stay past business hours to help me. She and everybody else at FBM are friendly and great. Stop by and see what FBM can do for you, they will win your trust, as they did mine.
