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“Went in needing to trade in my old phone. Rob made sure I got the most value for my phone possible! My daughter loves her new Airpods. He then helped me set up my new Samsung watch. He is very knowledgeable on the products and his customer service skills are superb! He deserves a raise!”
“Scott and Montell both are great!! Provided me with great service with a smile from the second I walked in to the last minute when left. Visited to get phone and pics transferred. Thank you for going above and beyond for me! 5stars all day!much appreciated!!”
“As a retired college instructor for the State of Georgia's Certified Customer Specialist Program, I know the tenets of quality customer service both from behind the counter and as a customer. My T-Mobile rep, Bleu, could have taught the course himself! He greeted me, listened, and immediately knew what was causing my brand, new phone to be unable to access the Internet, send texts, and perform several other basic functions: it had been set up improperly. Research finds companies that fix problems earn more loyalty than those who give "okay" service with no problems. Interesting. Bleu also had impeccable manners, a sense of humor, and immediately found common ground with me, a woman probably fifty years older than he, which made me comfortable and able to trust his ability. I entered the store upset with a "broken" new phone, and fearful of being scammed or made to feel stupid since I am not well-versed in cell phone technology. Nine minutes later I was out the door, my new phone in hand and a big smile on my face. The world was right again. Thank you, Bleu. You're the best!”
“Alexander (I believe that's his name, the store manager) was extremely helpful and made replacing my phone super easy. I'm from out of state and was stressed but he made it very smooth and painless! Thank you! 10/10”
“Don’t get me wrong. The phone and live chat customer “service” from Xfinity is horrible. The one bright spot about my time with them was the staff at this store. Each time I visited, the representatives in person were friendly, knowledgeable, helpful and professional. I was dissatisfied with Xfinity as a whole because of their high prices and horrible phone/chat support, but was always satisfied with the customer service I got at this store. Sometimes a little bit of a wait, but thanks for being a bright spot in the darkness that is Xfinity”
“Hi,
I would be giving this review a 1 star but bc of the service that I eventually received from Carlos at this location HE deserves a 5 star review.I came into this location on 2/19 around 11am. A young lady was vacuuming the floor when I arrived. She asked me what I needed after a few minutes which was fine bc I noticed she was busy. I told her the problem with my phone. She never looked at my account and she never took my phone to inspect it. Instead she told me there was nothing she could do and I needed to call Asurion to make a claim.( black screen) When I had more questions her response was "Ma'am as I stated there's nothing I can do".Carlos heard our convo and asked to inspect my phone. He then noticed it was cracked and damaged. Carlos gave me the number to Asurion and talked me throught the online process. My phone will arrive next day delivery. I have 4 lines with Verizon but I was ready to take my business elsewhere today. This particular line is my business number, which is very important. Thank you Carlos for making me feel valued and like you wanted my business!”
9AM - 5PM
Savannah
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“I am very pleased with the service of this group of knowledgeable people, they fixed the problem with my new phone as a team. They were concerned about making it right! Before I left everything was great and from now on we will do our business there! I told my friends and family about this good experience. Unlike Rincon store worst experience.”