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January 2023 by Koshon Mitchell
I really wish the consumer financial protection bureau launches an investigation into this company. They asked for my debit card information after the chassis provider agreed to pay for damages to the chassis. Downtime billed me and the chassis provider. They acknowledge this and agreed to refund the $750 but the money was never refunded.
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November 2022 by Dusty Thomas
Charged me for a cap that came off a tire (that the port is responsible for) and then $90 to replace a tail light on a trailer. I have talked to another guy that called them and he took his trailer to a shop to have his tire fixed and down time still charged $160 for a service call. This place is over priced and not good to do business with! If you need a tire repair, google is free and does a much better job!!!
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August 2022 by Drew B.
This company is the absolute worst as is the "service" they provide. Their procedure is to write them an email with all the pertinent information so they can setup roadside service. After you send the email, expect to wait hours before receiving any response at all. When you do get a response, they will ask a bunch of stupid questions of which the answers are in the original email that was sent. I don't know if this is a stalling technique or they just employ extremely simple workers, but it's frustrating either way. After waiting long enough to cook a Thanksgiving turkey, they will respond that the service truck gave an ETA which is ALWAYS 90-120 minutes, but the service truck will NEVER show up within the advised window. Sometimes the service truck will show up and not be able to provide the service that is required and it's back to the drawing board with hours more to wait. If my customer didn't force me to deal with these people every time we get a tire blowout, I would never use them again. You could be at the shop, have the required service completed and all that needs to be done is have Downtime call to pay the bill and they will figure out how to keep your truck there for another hour or two. If it was a true emergency service, you would definitely die before even receiving a response. No idea how this company keeps any customers. I recommend handling the service on your own and getting reimbursed by the customer.
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August 2022 by Tracy Keever
I have never once received a return call with a ETA on any service call. Usually average 2hr wait on service.
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August 2022 by Mark Rivers
Been 4 hours waiting at customer for a vendor to come and change a tire. They claim that they are nearby.
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August 2022 by Willie Bryant
I have done work for them in the past, slow about paying, they called me for do road service a lot but never called back so I started rejecting their calls, now after almost 3 years, they started calling me again to help do road service for them, because no other road service wants to deal with them, again, called to get paid and no answer, this is the last time me or my father do business with them, they really need to get out of the business, people won't help you if you don't pay them, it shouldn't take me calling multiple times, day after day just to get paid ??
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August 2022 by Heather Marie McCullough
Wait times are crazy. There are never calls back to provide an eta. Service has seriously gone down hill.
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July 2022 by Pastor Torres
Worst service ever. Hours to answer you. Hours to wait for an eta and then Hours for there vendors to come out. Get more vendors or get out of the business. I can do a better way better job than you..
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February 2022 by tito behlin
Thank you Amanda and the DFM team! Amanda was very helpful thoughtful. Everything happened just as she said it would and she even followed up with me to make sure I was back rolling before she went home for the day. That made my day and my experience even more pleasurable. Thanks again for keeping me rolling!!!!
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February 2022 by Woodrow King
Had a flat this morning and I call downtime Pooler Ga.A bright young lady call Amanda got me rolling in 30 minutes.All I can say is downtime need to be your first call in time of need.Ask for Amanda she makes it happen…
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February 2022 by Laura Waters
Amanda is a very responsive, helpful, young lady..She keep me calm so that I could get her the information so she could help me, pin pointing my location, was inpairative because I was more focused on getting to a safe have away from traffic I didn't pay attention to the exit.. Amanda is very resourceful, and knowledgeable...Thank You Amanda and thank you Downtime for having people like her on the other side..
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January 2022 by TJ Carswell
Been using this service for the past 3 years. Not one complaint. I recommend them to any trucker in GA. Shoutout to Amanda for the positive energy on the call.
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December 2021 by Joseph Reilly
Thanksgiving eve 2021 I had a tire with bolt through the tread. Was trying to get back home to Georgia and I was in Mississippi. Amanda was awesome and found a local guy who had it knocked out in about an hour altogether.
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November 2021 by Tiffany Mohan
One of our trucks for Lake Transport went down in Jacksonville, FL. I called and there was no wait time on the phone. I spoke with Amanda, she was very helpful and friendly. The ETA given was very close to the actual wait time for our driver and it was under 2 hours. The repair was quick and our driver was happy to be on his way.
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November 2021 by Jesus Velez
I called expecting a long delay and wait time to speak to someone, as this has become the norm for so many management companies. I was surprised to not only speak to a live person in less than a minute but to be speak to someone who was helpful, attentive and who listened to what I had to say. Most companies dismiss drivers. I was treated not like a customer but like a friend in need if help from another friend. Amanda thank you so much for your time and assistance in this matter. I hope to not need help again soon but feel better knowing that if I do you and your company are available to help me.