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December 2023 by Tabitha S
Almost a year ago I purchased a young rat and a small temporary cage to go with it. I was not given a receipt, and simply signed an adoption form. That day, I contacted the store to ask about an exchange as the cage they'd sold me was broken and unusable. They told me they didn't do refunds on opened boxes due to 'buyers remorse', I explained that wasn't what I wanted and it wasn't buyers remorse as the item was defective. The owner was incredibly rude and demeaning the entire time, and told me 'oh well take it to the manufacturer' The manufacturer however, required a receipt ,which I was not given. I asked them for a re-print, and they refused saying they did not keep records of purchases. Odd for a business, but regardless I ended up just going through my bank for a refund. Not only that, but they improperly sexed their rats and had a breeding-age male rat mixed in among the female rat cage. Something I made them aware of , but ended up only getting blocked on facebook with no refund or resolution. I want to like Toads, but unfortunately, that experience has soured it. Toad needs to remove their 'no refund' clause as it's simply a blanket excuse to disrespect and escape accountability or responsibility for the things they sell.
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October 2023 by Clarice Salerno
The staff are so very smart and professional! Anytime they have Melissa and Bolt in store...you just know that you're going to have a great time, as they are all like family in there!
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October 2023 by Robby Dykes
I stopped into the pet store just to see what was available the staff was amazing and greeted me upon entry very knowledgeable and helpful! Super willing to help I highly recommend stopping in and seeing the store! Prices aren’t ridiculously high either! If I could rate 10/10 I definitely would.
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October 2023 by katie pittman
I have always gone to Mrs toads, be it for animal up keep (food, toys and treats) or adding a new member to our family. I have never had an issue in the several years of going here. The staff is amazing and knowledgeable and the store it's self is always clean and amazing
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October 2023 by KJ Snelgrove
I absolutely love the staff and store! The owner has one of the best personalities i have seen a store owner have! The store manager and assistant are beyond helpful and the staff does an amazing job keeping the store clean!
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October 2023 by Howling WolfGirl
This store has the sweetest staff there is and has that home-y welcome. Every time , the moment I enter that door, there is ALWAYS someone asking if I needed help with no hesitation. They make sure they are letting you know they are always there if ya need anythingIt's thanks to them I got a very sweet, cuddly and energetic guinea pig (well..he was quiet to begin with Haha!!!) This boy has touched our hearts with his constant zoomies and even will popcorn when he lays on your chest to where he about flips over! He was healthy at the vets and we have had no issues with him at all. He squeals for treats and will get so comfy with your cuddles that he will sprawl out his two back legs behind him.I highly recommend this place as the people are so sweet , animals all healthy and the knowledge needed to help anyone out. I will continue to support these guys and already have intentions of hopefully buying a second snake
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October 2023 by Joseph Floyd
Everyone who works here is like family to me and my brother. 2023 has been crazy and rough since our dad died, but at the end of the day, our family love still grows. Mom, you continue to do your best for me and David. That’s what makes you a strong mother. Thank you for being there for us and please know that you are loved and cared about. We love you. We want to see you back in store. It’s fun when you’re there making everyone laugh.
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September 2023 by Dionne McKinney
Stopped in to get Dubia’s for our bearded dragon to try. Haley and her associate were very knowledgeable and helpful.
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September 2023 by brian gorman
Neat store with very friendly staff! I bought a toy for my dog and she loves it!
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June 2023 by Robert Cecil
Friendly customer service every time I visit. The plant tank and the changes in the fish room are impressive! I have been told the bird section is the largest in the middle Georgia area.
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June 2023 by Ashley Jones
Wonderful service everyone is so kind and helpful. They have such a wide variety. It's was very welcoming and pleasant experience. Our daughter loves her guinea pig.
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June 2023 by Jennifer Duke
I enjoy going here, I only rated three stars due the care of the fish and the prices. They may be understaffed or something which might explain it. I know they sell feeder mice or rats, and have insects for feeding as well. Some of the birds seemed to be hand fed which will help later if someone is looking to purchase a bird to handle.
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June 2023 by Tanner Apperson
Honestly the cleanest pet store I’ve ever been in. As soon as you walk in, you can tell all of the animals are well taken care of. The staff there was amazing, and so helpful. We definitely can’t wait to visit again. Thank you so much Mrs. Toads.
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May 2023 by Michael Hardison Jr
This place is truly amazing. The people that work here are just fantastic. I bought my very first snake from here anytime I had any questions they were always right there to help me out. They are very knowledgeable and informative. These people actually care about their customers. even when they are busy, they always acknowledge you and make you feel like you’re part of the crew. If I could honestly leave more than just five stars, I would this place is truly amazing.
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April 2023 by Marcus Lynch
Out of town, stopped into this little shop and it is hands down the best around! Most professional staff and very knowledgeable! Premium foods for your pets. For the folks on here talking about PetSmart being better, y’all stay with the retail chain. We don’t need your peasantry around these parts.