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February 2024 by Donald Lewis
Is All Good
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December 2023 by Sharron Coletta
Trying to make appointment. Can't reach a real person.keeps sending me to main menu
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October 2023 by Carly Wilson
I wish this location was my ‘home’ branch. Everyone was so polite and it was such a pleasant experience. Linda is awesome!! A complete 360 compared to branches closer to me.
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July 2023 by Sway
Not sure what the purpose of even having cash if you can’t deposit it in someone’s account if you’re not a member of the bank. Also the manager Shannon Page. Does not represent the company she really just exists in the location. Doesn’t do a good job communicating. She’s condescending. And lacks sympathy she also said to me I shouldn’t have access to my sons account. As if she knows my circumstances with my child. She was unhelpful and I would never bank with Wells Fargo. I will be taking my sons money from this bank. She gave me no answers but ALL THE MAJOR BANKS DON’T ACCEPT CASH deposits from someone whose not on the members account.
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July 2023 by Pavlina Alea
Terrible customer service! Understaffed, rude, and incompetent. I should have followed my instincts and left instead of making the line to make a simple deposit. What should have been the simplest and most straightforward transaction turned into a nightmare…Do yourself a favor and just go to a branch in Johns Creek or Alpharetta. Your quality of life will improve tremendously
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May 2023 by Dee Brown
Lately, there has not been enough Tellers during the afternoon. Had to wait in line for a very long time..
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May 2023 by John Havriluk
Terrific and helpful staff. Branch Manager knows what she’s doing as well as being personable, professional and polished. Much better than an ATM!
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April 2023 by Jaynie Dominguez
Shannon Page- I suggest you go back to a training for customer service. Your greeting was brutal and unacceptable. That’s all I’ll say.Our visit was regarding a POD!Wells Fargo -Sad to give you such a low review.I’ve had my account here since the 80’s.Today my precious mother who lost my brother a month ago arrived at WF for a 10:00 appt. We were rudely greeted that our banker was out of the office.We all traveled an hour away for this appt.The person ahead of us was ten minutes late to their appt and we were able to take that slot. Thank you Kevin Urquhart! You get a much better rating.Ok Shannon, I hope you treat others with much greater customer care in the future.If I could I would take my money elsewhere.I’ll have my eye out for bankers who understand kindness goes a long way.
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February 2023 by Liz Bigler
I must admit, it's hard to get used to the "new normal" which is that you have to make an appointment for anything other than simple teller service. However, just when I was ready to leave WF for good, Irvin Castro helped me and he's been so wonderful as a banker for me and my family. He always answers my questions patiently and helpfully. And he's always friendly and professional. He was recently on a family leave. I missed him but I'm glad WF gives their employees this kind of time so that they can maintain a healthy work/family balance. This helps keep fantastic people like Mr. Castro on the staff, for which I'm grateful! Thank you so much to Mr. Irvin Castro. Best ever!
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February 2023 by Tbtran
Schedule an appointment to open an account ahead 1 week because I can only come on Tues. Arrived and got the notice the bank was down because of some type of issues. It is crazy how they not even give us a call or sth before we come. The confirmation has every info they needed. So disappointed. Want to try out Wells Fargo for the first time and I will never.
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February 2023 by Maria Antonella Rodríguez Rodríguez
Only one time came to this place to get information , nobody ask me if I need it help they just ignore me and the bank wasn’t even full they had 1 person in the whole building . They are not kind and servible . I’m glad I don’t have in account with them . Came in to them and I went right back to bank of America which they have more hospitable and they are always tentative
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December 2022 by Hannah Cisneros
Customer service is DEAD, especially the branch located on Peachtree Pkwy - Norcross, Georgia. Keep in mind, THIS BRANCH IS APPOINTMENT ONLY! Don’t bother walking in. I left Wells Fargo years ago, however, my grandmother needed answers as to why her account was closed unexpectedly. This branch is closest to home. We’ve been helped in the past at this location with international transactions by a Bank Specialist Irvin Castro. He’s been helpful, knowledgeable, amicable, and professional in answering all the questions for my grandmother. (1⭐️). Unfortunately, there was only 1 bank teller working today 12/12/22 and the Branch Manager Andrew was the only one available at the time. Our interaction between us was short and belittling. For starters, he was not helpful at all in answering our questions. We told him we had spoke to Wells Fargo over the phone prior and they were unable to offer assistance and redirected us to our branch for answers. The manager Andrew at this branch did not sympathize nor acknowledge our frustration to offer more assistance until we showed the check that was mailed to our home from Wells Fargo. Almost felt like it legitimized our visit enough for him to take it upon himself to escalate our issue! He told us he couldn’t get us answers until an hour later and told us to come back once the 1 teller was off lunch break. Great, no problem, came back 2 hours later, and the Branch Manager said we were “late, so now you have to wait.” (He yelled this across the room by the way.) This branch manager’s customer service skills lack just about everything that it takes in carrying empathy, integrity, and civility. He failed to mention he would be setting up an appointment with the exact time the 1 teller was off break. He mentioned the time the teller would be back from break and we could stop back in for some answers, but we never agreed to an appointment. Once we came back in, we didn’t mind waiting, and as we waited outside the manager came to the door, rudely interrupted and asked, “do you still want to speak to a banker or not, because they’re ready?” Sheesh! I was baffled, I felt like I was speaking to a snarky immature schoolboy. I hope he reads this and learns that even if you don’t have empathy for your customers — at least have respect and commitment for your employer, yourself, and the job title you hold at such a prominent bank. After all, you are the face of the brand and I’m glad I won’t have to cross paths with one of your Mondays. Thankfully, Kevin, Bank Specialist, took over and let us know the reasoning behind my grandmother’s account closing. His personality and professionalism outshined his Branch Manager at this Peachtree Pkwy location and I applaud Kevin for being so personable and empathetic, felt like a breath of fresh air (another 1 ⭐️). He was the only reason we left our visit with a better attitude. Nonetheless, no one in my family will consider banking with Wells Fargo again in the future.
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October 2022 by Nahid Jamshidi
I had appointment to open an account for my grandkids. I took off my job and I was there 5 minutes before appointment time. They stood me up for 35 minutes and finally told me, sorry we have to reschedule your appointment and they had already called me 2 hours before appointment and had confirmed it. I would never go back there, it was disrespectful.
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October 2022 by Rondo Prawn
Went into my bank to get a notarized document. I was told why they wouldn’t do it and I perfectly understood it. So, I asked why the other place said to do it this way and he wouldn’t answer the question. Then when I asked what I needed to do this he gave me no insight and told me he was dismissing me because I was not listening to him when all I wanted was directions. I’m sure they will try to argue their point. So basically my own bank just dismissed me and refused services. Also if you’re looking to get into this bank let me tell you I have $12,000 in my account and they wouldn’t give me a $3000 loan. That’s how much they care about their customers.
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February 2022 by M.Magdalene Dieujuste RN, Future ANRP
Customer service is horrible! This is not the first time. This is the second time and the location is convenient to where I commute.Long story short the bank has about 8 people ALL except one was serving someone in his office. The others were sitting or standing doing NOTHING but talking or on the phone.I guess one lady(which I didn’t care to hear what she was saying) was the manager. She didn’t Introduced herself to me the customer she responded to her coworker looking in my direction “we are booked for today.” I looked around to see where were the people? Where was the line? Where was the crowd? There was nobody in drive thru. At this point it’s four customers inside. That includes me, the person I came in with and a lady and her son who walked in behind us(our mission was to open an account). The letter the bank sent out didn’t tell us to make an appointment. To be told they are SHORT of staff and make an appointment was extremely ridiculous. Helpful example to Wells Fargo employeesif you have a 4pm appointment and a customer comes in between 2-3:30pm and the bank is pretty much empty. Good customer service would be to provide that person/s with customer service. Don’t turn them away and say your booked for the day. Last time a checked Banks make their money off of the customers. Especially when you have more staff than you do customers. People’s time is valuable and the bank time doesn’t accommodate the majority of working people’s schedule. Went to another Wells Fargo 6mins away(on jimmy carter Blvd)only to be told it’s no banker that “she took off today.” They had about 6 workers. A bank open with no banker is like going to the hospital with no doctors. The only good thing that came from this. Was that Suntrust opened an account with in 30min. Thanks Suntrust/Truist for providing excellent customer service.
