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March 2024 by Josselyn Hernandez (keepbeautying)
Me and my friend went in there to buy birthday gifts. We weren’t greeted but after 7 mins this lady comes and goes to someone that entered after us. That couple thankfully said no they were first so she came. We asked to look at charms we already knew which ones we wanted. She said the charms are located everywhere in the store and gave us a book of charms and left us to help the other couple. Me and my friend were confused on this. If we walked into a store it’s because we want to physically look at the product since it looks different in person. That’s the same thing as looking on the website and the book was outdated none of the new charms were there. We waited another 20 minutes and the lady never came back. Everyone else was shown the product and we got the book and left. I decided instead of making a scene to leave since clearly they didn’t want my money. It was so rude and unprofessional, we waited almost 30 minutes with no service. I miss the old staff because this was the only location I liked. All the other ones are full of people that won’t help and give attitude. It’s sad this location has joined too
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February 2024 by Boris
Excellent
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January 2024 by Emy Az
Rude and unhelpful staff.I will never come back to Pandora at this location and never recommend anyone.
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December 2023 by Arnicy Stephenson
The worst experience!! Awful customer service, especially Jennifer. I visited on Black Friday afternoon, the Peachtree Corners location in The Forum. The store is small but was not busy. The item I selected had a tag on it and 40% off. Jennifer removed the tag and stated, "That's the wrong price." I asked for an explanation and to speak with the manager. You stated she was A MANAGER and had been working there longer than THE MANAGER, and she knew more. She just stood there several minutes, and I asked multiple times to speak with her manager. She rolled her eyes and finally walked away. I left. I have visited several locations in and out of the USA, and this location is absolutely the worst!!!I have been a longtime patron, but it's time for a change.
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November 2023 by Quincy Jordan
Had a good Experience with krystina great customer service ..
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October 2023 by Beatriz A Conejo
The ladies who attended to me are very kind, excellent service.
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September 2023 by Stray
STOOD THERE FOR 10 MIN FOR HELP FOR THEM TO TELL ME THEY ONLY CLEAN PANDORA JEWELRY WHEN THEY SAID DIFFERENT ON THE LHONE AND OTHER PANDORAS ACTUALLY DO CLEAN THE JEWELRY FOR FREE THIS IS A TRASH STORE NOT GONE LIE !!
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June 2023 by LSM
This place deserves a zero. The quality of customer service from pandora is not there. Beware of buying because you can’t return or exchange. It is too expensive not to be able to return or exchange. Not worth the money.
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April 2023 by M C
I’ve bought lots of jewelry as gifts for friends, family, and myself. Recently I bought rings for myself and changed my mind. I decided to return them. They said no because they were worn. The first time I ever try to return anything. My daughter as my witness I only tried them on to see if I still wanted them. I will not be buying anything further from Pandora. It is very upsetting specially after spending more than $700 on rings that don’t even have real stones. Honestly pandora is over rated not worth the silver or gold your paying for. Go to other real jewelers stores that offer real ? and better products over all.
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March 2023 by Malgorzata Kotfas
Zero stars for this store!Costumers service is horrible!!!I never had experience with any other store like they're!!!My advice is change Pandora employees in Peachtree Corners.Thank you,then I will back!
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October 2022 by Gwendolyn Williams
The sales rep at this location shared some very goo information about our jewelry we purchase and how to protect it, please recognize Nicole and staff for doing a amazing job.
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September 2022 by Rachelle Ashea (Chellie)
BLUF/TLDR: Long wait. One customer per employee in store at the time. No organized system for pick-ups/returns like Lenox or Douglasville Pandora. Understaffed, overworked employees who are clearly flustered which causes rushed laziness..UPDATE: 17hrs after this review and complaining to corporate, my order was canceled.. ?* We ordered a charm for pick up on 12/26. Waited the required 6-8hours for the confirmation email. Never received it. We've called and left voicemails. Absolutely terrible. When I finally got in to the store on 12/27, the woman who "helped" me didn't even want to take my confirmation number to check on the order since I was already there and buying something else. She just claimed "we don't have it. we don't have it."* Visited the store on 12/27. Waited in line outside for 2.5 hours. They had one employee working at the time of my visit. One employee during such a busy time. The second employee was gone for more than an hour and came back with food while there was a line of customers waiting. One customer was allowed in the store per employee at a time which only made the wait longer. The policy should be updated. Even requiring a limited number, masks and sanitized hands inside would be better.* I understand the staffing issue. But this employee was clearly flustered. I wanted to exchange my new bracelet for the next size up. She argued that my current was the correct size. When I tried the "next size up" it was way to big. When the second employee returned the first asked for her opinion. She said yes, one size up. We went back to try on the same "next size up" only for her to THEN measure it and notice it was actually 3 sizes up. They didn't have the next size up in stock. This came off as lazy and rushed.* Also, have a separate section for returns and pickups. Why do I need to wait 2 hours to return something?!?! The other Pandoras have this system and it works.* We ordered a charm for pick up. Waiting the required 6-8hours for the confirmation email. Never received it. We've called and left voicemails. Absolutely terrible.
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September 2022 by jonele grant
The customer service was very poor. The ladies in the store did not even acknowledge me nor took the time out to let me know that they will assist me soon. They pretty much dealt with me like I was non existent or as if the money I was spending wasn't of value to there store. I wouldn't recommend this location once it's those two ladies in there, wish I had gotten there names
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July 2022 by Carmen Vazquez
love it here!!! Joselyn gave an amazing customer service. She took her time to help me choose my first bracelet from Pandora!! Nicole was very nice and welcoming.
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June 2022 by Cataleya Lew
If I could do zero stars… I would.This was my birthday visit to a second Pandora store of the day! The first store was phenomenal. Thank you @Mall of Georgia. But I’d ordered another charm that wasn’t available at the Mall of Georgia, but the Peachtree Corners, GA location had it. So here’s my horrible experience.I visited the Peachtree Corner’s location. Upon entering things were fine. A “friend” of the ladies from Bath and Body Works entered. The ladies then became extremely loud and unprofessional. After a little bit, I felt like I was competing and struggling to hear the sales person that was helping me. I asked the ladies if they could lower their volume because they were screaming. One of the workers said, “excuse me?” So I repeated my request. At that point, the other worker who I would later learn was the assistant manager, began to make addition loud noises. She The slammed closed cases and doors around me in the store, loudly and intentionally. She was rude and making comments. I was so hurt. I was there picking up a birthday present and subsequently spent time and money purchasing additional items. My sales person Nicole stayed professional. She was and is the only reason I have not returned the items. I am so sad, but also disappointed about my treatment.My salesperson was super. She asked if I wanted to wear my bracelet out. And Monica who by this time is working with another customer yells across the store, across her customers and over me, “tell her that if she wears it out out the store, she can’t return it.” Now once again… this is my first visit to this store. I then said to Nicole, my salesperson, please remove the bracelet and box it. Then inform Maria that it has been boxed. She said oh she heard you. I said no, let’s inform Monica-so she’s aware.Sadly, if Monica treated me that way, she has treated others that way and will again. I will not support that store again. I’ve been a Pandora collector for more than 10 years and I have never seen behavior like hers.
