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March 2024 by Shedrick Sims
I come in to get some printing material done, the store feels so dead when you walk and I mean cemetery like, I walk to the printing section and before I can even finish a young short black girl with a long weave point me to the self check out printing section which I never use or had to bc the older crew would take your oder, get your sizing and let you know when you can pick up your order, after I told her this she calls this guy James up who seems disinterested in this job as she is and points me to a section and ran off and offered no assistance after that. I just just walked out, I will go to their competitors and spend my money there. I don't see how you guys hire some of these people. Friday March 1st 5:10pm
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February 2024 by Maricruz G.
Horrible service I asked for help to print documents to have them in the center all he said u have to play around with it like he going to give me the money I'm going to waste
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December 2023 by Nerissa Jett
Worst customer service experience ever. After telling me that the cash register had not given the option to pay cash for my transaction, Kevin told me he didn’t know why and that he had no one to call and ask why.
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December 2023 by Jesus Barreto
Do not ever go to this location! The staff is super rude and helpless. There’s a big & tall latin guy that is super rude and looks like he hates working there (I’m Latino, so no racism is this comment). They should do better.
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December 2023 by Laura thompson
Zero stars is not available although that's what I would give it to computers in for repairs or estimates are asked to assess them only to be attempted hacks done on the equipment and all the information the computers have on them they did not fix anything or not willing to even look I don't think but they got the information of the owners on there and attempted to from buy things to buy a steal from him and that's wrong and I'm asking the company to help us out and reimburse us for that that violation alone or I can buy for all in all that stuff on them to us the IP address does not lie and the IP address was in their store at the time supposedly being looked at to be repaired I dropped them off myself I picked them up myself and Mr Amos was notified the next day that there was fraudulent activity with a verified it was fraudulent activity being conducted at that store with his computers was it you know him and it's not so I'm just made Office Depot Office Max aware of this cuz they're very hard to get any kind of contact with they want you to call them it's night time I get a chance so yeah I'm putting it out in public knowledge they're not a very good company they still have employees and I don't have any intention of fixing anything for your chances are thank you
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December 2023 by Cheri Bailey
The staff was rude and acted like I was bothering them when I asked where certain items were located. I encountered 3 of the staff and they were all quite rude. I usually go to my store in Stone Mountain, and I will NEVER go to this store off of Peachtree Industrial again. I just happened to be there and thought I would pick up what I needed. RUDE, RUDE staff. The poor guy at the counter had no clue and was not "people" oriented at all. I can appreciate offering jobs to folks that really need them, but he has no people skills, bless his heart. Perhaps put that person in a "stock" situation untill he can get adjusted. He was obviously out of his element and I have great compassion for him. The management NEVER should have placed him at the front counter during Christmas. He was NOT comfortable and it made everyone else in line wait for a LONG, LONG time. Not that sweet boys fault at all.
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December 2023 by Molly Davis
Jon really came through and helped me when there was an issue with my print order. Very knowledgable, professional, and kind. Thanks again for your help!
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December 2023 by Javier Ayala
Copy center has the worst customer service I have ever had in my entire life. I just came to this store and the guy who was working at the copy center didn’t gave me any option to print photos. Terrible.
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December 2023 by Alec K.
Awful. Staff is incredibly rude and unprofessional. I stopped by to pick up some prints. Upon entering, I asked where the pickup station was. An employee sitting down eating chips pointed in a general direction. Keep in mind I've never been here before. When asking for clarification, the employee (with a mouth full of chips) raised his voice and pointed to the station. I mean, I get these people probably aren't making a whole lot but c'mon. Probably the worst customer experience I've had in a long time. Hopefully this place goes under. Never again.
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November 2023 by Geri Cowles
There was a young female employee that helped me at the Norcross Office Depot. I couldn't find any of the items that I wanted. I asked her each time where the item was that I needed. She was so kind and helped me find each item. She had so much knowledge of items in the store. When the clerk at the register couldn't find the last item for me, she came up and showed us immediately where it was. She deserves a promotion. If it wasn't for her, I probably would have left the store without finding what I needed. There was no other employee helping customers on the floor.
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November 2023 by Peter Stroud
Walk-in prices higher than published online prices.My wife says this is not unusual, but it’s the first time I’ve encountered it with a big chain store or maybe anywhere. Item prices in-store will be considerably higher than what Office Depot publishes on their website.It happened today on a small item, an HP 64 ink cartridge, that Office Depot lists online at $20.99, the online purchase price for pick up at this Holcomb Bridge store. Instead of ordering online, I knew I’d be driving past that location and would simply pull in to purchase. In the store, they rang it up at the register as $23.49.The first time I ran into this was a couple of months at this same store, for a roll of plastic shipping wrap Office Depot listed online for $25.99. When I went in person to purchase it rang up as $40 & change. I caught it and it was a big headache to adjust the price to what had been published on their website but they honored that price.On today’s purchase, the sales clerk said that “it is what corporate wants them to do” and “they have no control over the pricing. The only way to get the lower price is to purchase online for pick up.” Seems like the online transaction is more expensive for them. Maybe corporate just too eager to add customers’ personal data to their system. Fair enough, but reeks of bad business for a big store chain. Soured me on Office Depot to where I’ll do my best to avoid doing business there from here forward.I have not run into these price variances at either Target or Home Depot. What they publish on their website is the same price as marked in the store.
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November 2023 by Alex Ke
Jon, the assistance store manager, went above and beyond to assist me during my visit. He is very approachable, helpful and very knowledgeable about the products. I signed up for Business Select because of Jon and I am so grateful I did. He saves me and my business a lot of money. THANK YOU JON !!!!
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October 2023 by Sally Shornick
The overall layout was immaculate. I was able to locate what I came in to buy with ease. The checkout process was fast and I was on my way.
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October 2023 by Nathalia Romero Betancourt
They have disrespected me in the printing area, their attention was terrible, I received shouts from the advisors, and when I was about to pick up my product, they told me that they do not have it and that if I needed it urgently, I had to go in myself to look for the photos inside because they wanted to go home, I think this should be corrected, and not discriminate against someone based on their level of English speaking.
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September 2023 by M B.
As all the other reviews say everyone on staff is so nasty and rude. When asking for assistance with the printer you would think I asked someone for their kidney. If all the reviews are saying the same thing you would think something would be done. Never ever again