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January 2023 by Alina
If it’s possible to give 0 starts I’ll definitely will do it! Guys be aware of this company and please don’t create business account with them! They don’t return money for the oil change. If the truck breaks down by their fault and inside the truck there will be small damage that you didn’t do, they will double charge you and would never send you a proof of photo with the date and time! Also they couldn’t provide any receipts and answering for the emails very long time!When the truck breaks down by their fault they couldn’t provide any new car and also they didn’t want to return money on reservation that you already pay for future.
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September 2022 by Kelsey B.
Exceeded expectations. As someone who would prefer to do everything online and hassle free, this was the ideal way to rent a truck (or in my case, a cargo van). Had to pick up a large item from the hardware store and after it didn't fit in our SUV, made a reservation with Fetch for the same day. Uploaded my license and insurance information- and we were in our rental within 30 minutes. Check in/check out instructions were super detailed & we were sent a receipt shortly after returning the vehicle. Best part? Never had to interact with a rental counter. I don't rent trucks often, but will only use Fetch from now on.
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August 2022 by Michelle C.
If I could give no stars I would. The first time I reserved a truck, 2 years ago, the truck was not there when I went to pick it up. They said sometimes the people that had the truck prior to me don't make it back in time. They found me another truck after 2 hours and a significant distance from me. I figure it was just bad luck. The 2nd time I reserved a truck, 1 month ago, they contacted me 5 days prior to moving saying that the truck has scheduled maintenance and I will need to book another truck. Unhappy but have no choice so close to move date must travel again to get truck. Arrived to get truck and you guessed it... NO TRUCK. They said it was with 1 mile so we searched for an hour. Ended up without a truck. The kicker to all of this is they CHARGED my credit card for the rental that I NEVER got. The people on the phone are so nice but this company is so disorganize.
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June 2022 by Cathy C.
This company is a joke. I reserved and paid for a cargo van a week in advance to move my daughter out of an apartment an hour away. The reservation was for 8:00 am on a Sunday. On Saturday, I received a confirmation text advising how to access the van. On Sunday, at 7:10 am, literally 50 minutes before I was to pick up the van, I get a text from Fetch advising that the van is no longer available and cancelling my reservation. Fetch advised that there was another van available, but it was 45 minutes away, the wrong direction from the apartment. For the additional 90 minutes of driving, Fetch offered me a credit of $15. I called and spoke with a costumer service representative who had no authority to fix the problem or offer more than the $15 credit. After being elevated to a supervisor, exact same result. Yes, $15 dollars to drive 90 minutes. Lest we forget the cost of the gas for the extra drive to pick up/drop off the van, and to drive to / from the apartment. Because Fetch, apparently, does not have a fleet of vehicles (despite showing pictures of "Fetch" labeled vehicles on its website), Fetch has no ability to move trucks when there is an issue with a previously reserved truck. Further, Fetch took absolutely no responsibility for the dilatory advisory that the van was not available. If you want to do business with a company that breaches its agreements and baits and switches, then do business with Fetch. Otherwise, rent from a company which actually has a vehicle fleet and takes responsibility for its errors.
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April 2022 by marianela rincon
Best truck rental service.. cheaper than UHAUL, Budget or any other truck rental company. Easy to use, cheap and they are available if you have any questions.
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February 2022 by Miss Boyce
I have rented from this company many times, but this last rental wasn't good. The rental was a Home Depot box truck...this is the first time I've done one like this. The truck's check engine light was on, and the inside driver's/passenger's side of the truck was very dirty. Don't know if I will continue to use them after this last rental...this was horrible!!!Update: Thank you for your response, but I noticed you didn't address how dirty and nasty the truck was inside. If this is what a $150.00 per day truck rental looks like, you won't be servicing me in the future.
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November 2021 by E Chanlyn N.
I am a big fan of the personal computing era. Technology at its finest. Thus, I was both intrigued and amazed at the ease of renting a moving van without the need to personally see anyone. I took pictures to start and end rental, and easily extended the time actually needed to use truck. 100% on ease of use regarding rental and use of truck. Highly recommended for ease of rental. My issue is with invoicing. I have an invoice issue 10 days post-rental. I am unable to obtain a final invoice. With all the great technology involved in the truck rental, on the front end, it's equally amazing that on the back end, I am unable to get a final invoice. Strange and disappointing. Awaiting until the weekday to see if a final invoice can be obtained. Currently only a summary of charges are available under my Fetchtruck.com account. I need to see the actual credits and debits to the bill. Like is the deposit actually removed or the credit to the card used; where is the paper trail?
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November 2021 by Dede H.
Mechanical issues... i rented a truck with this company for 2 days. The second day i notices the truck was leaking oil and the check engine light came. It was not a small leak it was leaking lots of oil. I called the company and they told me to prove it... so i sent pictures and video. It was decided by the company that I should return the truck immediately. Which I did. I did not get to use the truck at all on the second day. I requested a refund and they said they would look into it and should take 2-3 business days. 2 weeks later I receive an email stating they did not find anything wrong with the truck and I could not get a refund. How does this make any sense. I didn't use the truck, they demanded I return it so why would I have to pay??? And i couldnt get another truck without doing a brand new reservation and deposit. I will never use this company again. No respectable company would have policies like this. Dont waste your time just rent through uhaul Or home depot at least you will get better customer service and peace of mind if the vehicle has mechanical issues!!! Oh did i mention The truck was a piece of crap!!!!!!!
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October 2021 by Daphne R.
I needed a truck to pick up a large piece of furniture. I tried a couple of other places and then found Fetch Truck. WOW! How easy was that! All of it done online! The Truck, parked in a local parking lot, was unlocked electronically upon completing the "check-in" process. This process only took 10 minutes total--and only that because I wasn't familiar with it. Fetch provides step by step instructions, well illustrated. Next time--AND THERE WILL BE A NEXT TIME--I expect the process of picking up the truck to take even less time. The entire process was so easy and effortless.Need a truck? Save a ton of money, and time, and frustration--call Fetch Truck!
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September 2021 by Jae Serrano
Updating rating based on follow up call and apology regarding our experience. Thank you!This company should NOT be associated with Home Depot, honestly they should not even in the rental business!!1. Hourly rate does not decrease the longer you keep it... this alone is RED FLAG! Our total would have been over $700 if we had not threatened to cancel the charges through our credit card!!2. After having a detailed conversation with agent at 11:30 am regarding converting to the 24 hour rate, she still didn't change and called us back 5 hours later to tell us we owed over $300 at that point!3. We called the Home Depot where we had checked out the truck, and he couldn't believe they were trying to charge us so much. This program is supposed to stay in line with the Home Depot rates.
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May 2021 by Ericka D.
So, this is a vicarious review. I had to cancel my Fetch reservation; HOWEVER, my best friend has had to use the service twice. Both times I helped her and, I was really impressed with the ease of the service. The next time I need a truck, I'll use Fetch.
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February 2021 by Chris R.
I used this service for the first time last week and unsure if I will use again. I was trying to rent a home depot truck at my local location but they said the only vehicles available have to be rented online through fetch. They did check other locations and found some available for in-store rental but I was on a time constraint and needed a vehicle ASAP so I assumed renting would be quicker than going to another location (next closest one is about 10 mins away) The initial process to set up my fetch account and book a vehicle took around 5 minutes and then another 10-15 minutes while I waited for approval. The rental rates appeared to be the same as renting in-store. There was a flat bed truck along with 2 different size box trucks in the lot but the fetch website did not show the flat bed as available for rental. I had no issues with the truck itself. I ended up needing the truck longer than expected. Extending the rental is easy. What I found out afterwards was the rental is in 1 hour increments. I was assuming it would be the same as in-store rentals which is 15 minute increments. When I returned the truck the flat bed truck was in exact same spot from when I left. I'm assuming the flat bed truck was never used even though the website didn't show the truck available to rent. When I rent trucks through home depot directly there is a $150 deposit and your rental charge is deducted from the deposit. With fetch I was charged the rental in addition to the deposit. You get your deposit back either way, just with fetch I'll need to wait for the whole $150 deposit to go back into my account. Not sure how long I will have to wait for my deposit to come back. In my experience, with home depot in-store rental, whatever amount of deposit is left minus the rental rate is back in my account within 1-3 days. Fetch is a convenient service but next time I need a home depot truck I will not use fetch unless absolutely necessary.
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January 2021 by Stevenson Gerard Eustache
This company is the best! Affordable, AMAZING customer service. Their customer service and flexibility is just the best. I will never go back to budget or uHaul again. Never. Fetch is the new trend. Thank you Fetch. I will tell all my family and friends to use Fetch.
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January 2021 by Sergio M.
Always great rates and service! Always use them for the convenience of not dealing with people and works out better with covid for social distancing!
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December 2020 by judith b
It was an awesome experience!! Jose is the best in customer service. I searched and searched to find the best deal both money and quality - Fetch came through. Highly recommend and will use from here on out. Great Job!!
