-
March 2024 by B. Hughes
Amazing as always.
-
March 2024 by Julio Acosta
Ms Angela is the best !!!!
-
March 2024 by Corrinne Ned
Angela is the B??E??S??T??!!! The best customer-focused employee I've EVER encountered (besides myself...lol)!!!! No employee has EVER gone over and beyond for me the way she did. I am truly grateful ??!!! I don't even have family that would have gone out of their way the way Angela did for me. Long story shortened (??♀️): I'm in California, but my storage payment is due in GA. The system won't let me pay on the app, online, or over the phone, and my unit is coming up for auction in 3 days. I call the location of my CubeSmart (Oh, yeah!!!! She actually works at a different location!!!) AND I called them and the call center over 15 times to make the full payment and NOONE helped!!!!? In desperation, my mom who doesn't drive, calls Angela's location and reached a true Angel?. Angel talked to my mom over 30 minutes, but they were unable to fix the online issue. Angel promised my mom she would help her, and she did!!! When Angela couldn't reach anyone at the location either, she told my mom not to worry. The next morning before she began work, Angela DROVE ? over to my CubeSmart, and still no one was there!!!! She ended up going back to her store without accomplishing anything, because they couldn't reach me on the phone ?(I'm in CA, there's a 3 hour time difference?). I called Angela when I got up, and she promised me she would still help me . On her lunch break, she went BACK to my CubeSmart, STILL no one was there, so she ended up taking my payment over the phone, and making my issue GO AWAY!!!!? Their system wouldn't allow her to take the payment for a different location. When she couldn't get anyone on the phone, she made the decision to go over and beyond. To do that for a customer is one thing, but for a person that's NOT even your customer speaks VOLUMES ????!!! Not only does it reflect your loyalty and commitment to CubeSmart's customers, but it is also a direct reflection of your personal character, your integrity, your diligence and more importantly, your heart❤️!!!! She did for me what I ALWAYS do for others, she simply treated me like she wants to be treated. If Angela ever sees this review one day, just know, U ARE AWESOME!!! Ur work ethic and care for people is superb?? and should be recognizedand celebrated !!! I hope u NEVER change!!! God bless you ??!!! U deserve an applause!!!!?????? U are Customer Service Excellence ??? #ItTakesOneToKnowOne?
-
March 2024 by Corliss Shaw
I have never experienced such a pleasant, caring, and professional person such as Ms. Angela. She helped me solve my problem and it was not even her store! Her expertise in the matter was stellar and she provided a level of customer service that was unmatched. Bravo Ms. Angela!
-
March 2024 by Shorty Brooks
Mrs.Angela customer Service outstanding
-
January 2024 by Kirby Yoder
Angela, the store manager. Good person. Very pleasant experience. Always. I’m m a repeat customer - 4 times over 10-ish years.
-
December 2023 by JT Vieway
Angela is the bomb! Make sure you talk to her. Sweet and smart!! Made the experience so easy and special.
-
December 2023 by Anthony Jones
This is your go-to location for a great, friendly customer assistance experience and assurance for the safe keeping of your personal items! The facility is always clean and the booking process is painless. Thanks again to Angela McCoy for providing us with exceptional service!
-
December 2023 by De'kiera Anthony Jones
My husband and I were so thrilled with how our storing process went that we had to come back and share! Everything was so convenient, Angela went above and beyond to make sure all went well for us!
-
November 2023 by Spencer
Storage units are everywhere and renting one is simple. However, receiving outstanding customer service is rare and often complicated. Although we easily completed the rental process online, assistance was needed once we arrived. The service that Angela and Tia provide is extraordinary. It clearly shows that they love what they do, take pride in their work, and genuinely like to help people. Cube Smart on Medlock Bridge is very fortunate to have them there. My wife and I happily join the chorus of 5 stars.
-
October 2023 by Spencer Lackey Jr
Storage units are everywhere and renting one is simple. However, receiving outstanding customer service is rare and often complicated. Although we easily completed the rental process online, assistance was needed once we arrived. The service that Angela and Tia provide is extraordinary. It clearly shows that they love what they do, take pride in their work, and genuinely like to help people. Cube Smart on Medlock Bridge is very fortunate to have them there. My wife and I happily join the chorus of 5 stars.
-
October 2023 by David Grayson
The access code was not explained in the written (emailed) literature after signing up. Directions to the space (map) was also misleading. That said, the manager called me back later and couldn’t have been nicer or more helpful!Had details on accessing been correct, I would have rated my experience as a 4 Star.
-
October 2023 by Cesar Acosta
Amazing customer service!Angela and Lia were very friendly and helpful in giving me all the information I needed for my storage unit.Lia was very effective in answering any questions I had and she was able to show all that I needed to know to make the process seamless. If you ever have questions about anything, don’t hesitate to ask Lia.I highly recommend this place to everyone!
-
August 2023 by Kimwanya Johnson
If you are looking for a storage unit this is the perfect location. I worked with Mrs. Angela and she is nothing short of amazing! She will really take of care and the property is always super clean! I appreciate everything you do!
-
August 2023 by Chris Moore
Angela McCoy is God sent!!!! Bless her heart, she made our lives and moving out of the storage shed at Cube Smart bearable!!! Who offers to pick up lunch, bring you water and offer helpful tips! You're lucky if you receive 1 of those kind gestures!!! Thank you sooooo much Angela!!! We highly recommend you facilities and you personally!! Stay blessed!!!Christine and Jill
