-
June 2024 by R J.
The level of service that you get depends on the groomer. I have had very attentive groomers who handle my pet gently and thoroughly, but then I've also had some that seemed to rush through a nail grinding job. Their routine is to have you leave your dog then you go pay and once you return, the dog is done, which makes me think they rushed through the job. My dog is always been ready once I returned within five minutes or so.
-
October 2023 by lena Johnson
Pet Smart location in Peachtree City,in the Best Buys shopping plaza,( just an idea for the location).At this location; are the nicest,kindest,caring ,and loving persons for you and your furbabies,& non furbabies. The store is always clean & fresh. Everyone acknowledges you as soon as you enter the store.We just currently had our furbaby's nails I think she called it grinded if I am not mistaking, but it gets the nails more rounded in cut and yet a little closer. Perfect job. Sorry,I am not great at names,although she did give me her name.BTW, they have a number of groomers this establishment ,which I found amazing. They were awesome. The groomers are out by 7pm.They happily worked our furbaby in quick & easy. You will be happy.We also are in puppy training. Our instructor; This young lady is so Awesome and Amazing. She is so knowledgeable and works with each furbaby,answers all your questions. AS,I mentioned, ( not good at names). I will do better. Although there is only 1 trainer at this location. This location is a gem.
-
September 2023 by Olivia T.
Great curbside service. Very prompt, friendly and professional! Thank you for a great experience. I highly recommend this location.
-
July 2023 by Laurie Jenkins
They took care of my ginger. I’m very happy every time I take her. She is a senior dog and she loves it .
-
July 2023 by Angel Fuentes
Worst grooming salon. They cancelled my appointment after driving two hours to get here. The chubby girl on the front is disgusting.
-
July 2023 by Kim W.
We live in California but had to rush to Georgia due to a family issue. We ended up staying for two weeks, during which time my toy poodle had a grooming appointment back in California. She was already overgrown, and it was Memorial Day weekend, so I didn't think I'd be able to make a grooming appointment because it takes at least 90 days to get into a new groomer at home. Thankfully PetSmart has online grooming appointments so I could search for openings without playing the telephone game. I'm so thrilled the stars aligned and we met Misty who had an opening during our time in Georgia. She greeted us promptly, was very professional, and did an excellent job with our 14-year-old toy poodle. Her feet, face, and fanny were all neatly trimmed, and the rest of her was thoroughly groomed to poodle poofiness. Misty even gave her the poodle topknot. Misty would be my regular groomer if I lived near Peachtree City. She's the gold standard for a groomer!!
-
February 2023 by Julie
The groomers at this Petsmart do a great job trimming our dogs' nails
-
January 2023 by Libya B.
Cassie, the groomer at this salon is rude and inconsiderate. I would never bring my dog back here and do not recommend the grooming devices with her still there.
-
December 2020 by Ashley L.
Very rude!! I had to wait a very long time for help! I probably waited 20 minutes to finally have them show up. Then quizzed me on if I knew how to take of it. Then proceeded to say I can't sell you this. Very rude people! I DO NOT RECOMMEND SHOPPING HERE!
-
October 2020 by Louisa F.
Woefully underimpressed to find my experience is beginning to mirror others. Made an appt. weeks in advance on a dog that had been there previously and the 'cheerful' agent on the other end of the phone never relayed to me any notes that were in the dog's record. Additionally, these are discussions and counseling that could have been had in advance of the appt. Between 5 and 8 minutes before the appt. was due to begin, the staff sent an EMAIL, when I was likely enroute or already in the store, canceling my appointment. When I arrived, after having taken a day off work to accommodate this service, I stuck my head in to let the staff know I had arrived. I had already seen the 14 dozen signs advising that only one customer/dog was permitted in the area at a time. A very non-customer service oriented lady simply reiterates the sign and indicates I should 'wait outside'. Well. No greeting, no "I'll be with you", no designation of whether outside was just outside the door or in the parking lot as these are COVID times. No acknowledgment that I had arrived and there was a problem and no attempt made to address it. I waited nearly an hour, expecting to at least be addressed. Even if the groom staff forgot they told me to 'wait outside', the vet staff saw me on a number of occasions as they tended to pets for that service and not one saw fit to find out why a customer with a dog had been sitting near the grooming door for nearly an hour. Apparently, the two departments allegedly communicate, as the manager implied when I reached her by phone. Great, stupendous, amazing customer service PetSmart. The staff had seen the dog on previous occasions, and no one had ever related any but joyful interactions with her. This deceiptful, devious, inconsiderate business practice is abominable and one hopes the staff regards the animals better than they do the humans.
-
August 2020 by Sierra S.
My first time with my new puppy at this grooming salon. We normally do the Fayette petsmart with my previous dog. The groomers here today, had attitudes, over booked several dogs for the same time slot while it only being 2/3 staff at that time. I was told my dog when I booked my app, my dog wouldn't be walked on the ground since he's only 12 weeks and could be dangerous for him since he hasn't had his shots. but they refused to hold him and told me once I got here, he had to walk on the floor. Which had pee and poop messes on it. I canceled my appointment and won't be back.
-
May 2020 by Fish O.
Sold us a silver dollar fish with phage/ ichk Yes,we did not notice as we are new to Fish Long story short the tank became contaminated And 3 others died Even with phage treatment and They did give us money back But what's nightmare Go to Petco Cleaning bottom of tank
-
May 2020 by Reen K.
I've always loved this PetSmart. Today my two pets got groomed by Misty E and Alisa K. They always take great care of them. I have a shitzu and a Yorkie-poo. Both are small and cute. :-) The store is always clean and many things to choose from for your pets. I have over 30,000 points, so I got one of my dogs a new harness. I will definitely be back.
-
March 2020 by Lene' P.
I took my small dog in for his grooming appointment. I was asked for my pets name, when I told the intake worker she immediately told me I had to reschedule because I was late, I asked her to double check the time, of course they were wrong I was 20 minutes early. No apology! Then she immediately told me my dog had to be shaved with out even looking him over! I would have been more open to what she was saying if her tone wasn't so nasty! In fact my dog felt her bad spirit and starting whining! The last two appointments there were fine, don't know where the found that particular employee , but she make the department look really bad! I wish I had gotten her name.
-
October 2019 by Salon Boss U.
Been here a few times and had no problem until now... the store manager calls to tell me my puppy is ready for pick up and that she can never come back! She said she nipped at the groomer, no skin broken ( which she told me she bit the groomer until I called back and spoke to the groomer myself) and she growled at the other dogs...yes that was it... She was dismissive and her tone was rude. When I asked if there was any other option she just said "no she can't never come back". She's a year old she could've suggested I bring her back next year or maybe with someone, or a mussel, but her rudeness was just shocking to me. I heard that bigger dogs are discouraged from Petsmart... Totally unacceptable! I was giving Petsmart the benefit of the doubt because I always hear bad things...Well I won't be shopping here anymore if my pup is not welcome, at least not in Peachtree City, Ga. I told all of my friends with pets also.
