“I wanted to write this review to say thank you to Jessica Amabile. I called Peachtree City last week while I was at work to ask some questions about some colors. Ms. Jessica answered the phone and she was extremely helpful answering all of my paint color questions. I just moved into a new home and I'm trying to coordinate colors. I couldn't have asked for a better representative to go above and beyond like she did! Ms. Jessica went as far as to go out of her way to drop off paint color palettes to me. When she arrived at my place of employment she even took more time to go over and explain the different sheens to me because I wanted to use matte. Although Ms. Jessica is not an employee at your peachtree city store, what she did was create a customer for life for Sherwin-Williams and many more referrals! -Annette O.-”
“OK, if you want knowledge and advice, this is the place. I am 70 years young and needed a lot of advice about paint and primer on different projects I am working on (boat ,truck and car projects in general. This team takes there time, and knowledge to answer all my questions. They are very professional. If your project has to do with your auto paint and finish This is the place. If you are not buying your paint products here I highly recommend you give them a try!”
“Never, never, NEVER going to the big box store for paint again. This is the place where someone will actually HELP with paint selections. There’s a table and some chairs to sit and go through colors. They’ll show larger paint chips. You can walk outside with them to view in natural light, which is a must to get a better impression of the undertones.They keep a record of purchases, so if you need the same color next month or next year, they have it!”
“The team there does a fantastic job at explaining the "how to". They are very knowledgeable and anticipated some of the challenges of the job. Thank YOU”
“Chris, the Assistant Manager rectified a customer service problem to my satisfaction. My husband painted our garage floor with a paint purchased from Sherwin Williams, but he didn't have enough to cover the entire floor, so he returned to the store and picked up another gallon. The paint job went well until we discovered the grays were not the same color! One was darker, however, we couldn't tell until it dried and, sad to say, all my husband's toil was in vain since the shades of gray were different. So, naturally, we returned to the store to relate our experience and spoke to Tanner, an associate, who told us the manager had left for the day and he didn't know how to resolve the issue. He asked us to take the two half gallon containers back home and to return to the store the next day to discuss the issue with the manager. Well, we did that and much to our dismay, again the manager had left before we got to the store. After once again, missing the manager and our issue was still not resolved, I admit to getting flustered. Fortunately, though, Chris intervened and he, personally, re-mixed the paint, perfectly. And, moreover, he gave us two replacement gallons to ensure we would not have to return to the store with the same problem. The runaround was exasperating. I absolutely dread returning merchandise. An apology from the store manager would've been great, but the assistant manager handled our issue as a true professional. After all, we have been a long standing, loyal customer of Sherwin Williams products for decades. We deserved, at bare minimum, professional interaction and resolution. Sherwin Williams is a reputable business, but it's' reputation is tenuous and wholly dependent on quality, ethical business standards. Chris epitomized that high grade fair customer service that Sherwin Williams is known for. He earned his position as Assistant Manager because of his ability to effectively resolve issues that stupefy subordinates. My husband is disabled, but he sacrificed to work on this home project that caused him additional issues because it was so strenuous and stressful. A job that would've been completed, now has to be REDONE because the paints did not match. It was, clearly, a mistake made by Sherwin William's staff. The run around only exasperates customers. I appreciate Chris for handling this situation effectively.”
“Hands down the best customer service I've had at ANY store in a while! Corey and Chris were friendly, knowledgeable, and patient with my many questions. I even had my box of paint walked to my car. If you can, give them both a raise or bonus.”
“Wow! You walk-in and someone is there to help you! I drive all the way to this place just for their customer service...! I needed help with basement floor paint..and in the immortal words of Shaquille O'Neal's mother "I got more than I ever expected!"
Kudos for the special efforts of your team.”