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June 2023 by Onisa Enamorado
Can,t ever find anyone to help,I have no desire to run through the stores for groceries and then have to check myself out too.Customer service means the customer is served
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March 2023 by C G
I've been to the store 3 different times on 3 different days and your deli is never open yet you refuse to post signs when it's up and they don't match what's on Google... This makes 0 sense and "Sorry for the inconvenience" isn't enough when you aren't even being transparent
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February 2023 by Teresa D.
I was a faithful customer of Kedron Kroger Pharmacy for two years. I stayed with them because it was very convenient to pick up my prescriptions while grocery shopping there. I stayed with them through the long lines, no drive through, having to put off my grocery trips because they never had my prescriptions ready on time, and being out of one of my prescriptions most of the time, even though they knew I would be ordering it. I finally had the last straw when one of my prescriptions went from $15 to almost $150 a month, and they couldn't explain it and made no effort whatsoever to help me find out why. I get that they might be overworked, but I can't hire more help for them. The only thing I can do is to take my $3,600 worth of pharmacy business a year somewhere else, which is what I did. And guess what? When the new pharmacy asked Kroger to transfer my prescriptions to them, Kroger refused!! I had to contact all of my doctors and request that they send in new prescriptions! Kroger doesn't care that my doctors had to waste their time sending in prescriptions for the second time. And when I went on the Kroger pharmacy site to look at my current prescriptions, they were all gone. (They had time to do THAT.) So, maybe if Kroger Pharmacy loses enough customers like me, they will finally be able to service the remaining customers like they should be. And the prescription that would have cost me $147 at Kroger, it cost me $109 at the new pharmacy.
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August 2022 by Andrew B.
Bought a couple ribeyes to cook on this Friday night on my green egg. The green egg never fails. Kedron Kroger does. One word for my medium rare kedron Kroger ribeye.....Birkenstock! Texture was like a leather shoe. The customer service and checkout has gone sour as well. I'm done with this place.
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May 2022 by Ariston B.
Standard Kroger. Decent selections. Lines aren't insane like they are at my home Kroger (Hipster Kroger in Atlanta). However; and this may be a Peachtree City problem, but the pharmacy is super hit or miss. Mostly miss, it is a regular occurrence for the line to be backed up to the self checkout kiosks. After standing in lines like these for months, think it's time to stop using.
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May 2022 by Jal Y.
Who thought it was a good idea to place all the patio furniture on the sidewalk so that as soon as out of the doors you have to walk in the street?
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October 2021 by Cristal Treat
saves me money and love my fuel points!!
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June 2021 by The El V.
The wine steward, Scott, has to be one of the most rude employees I have come across to date. Doesn't seem to understand the importance of greeting or ask how you are. First impressions are key for someone who wants to work in the customer service field. I'll take my alcohol business else where as long as Scott is employed. Shelves and floors are disgusting and there's a foul rotten smell of vinegar from past spills. Might want to clean those up Scott, along with your attitude.
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May 2021 by JoAnn Hudgins Bynum
I should've kept driving to Publix but I thought I would give Kedron Kroger one more try. Before you suggest that I expressed my concerns to the manager. I spoke to him a couple of weeks ago after standing in a 10 Person deep checkout line in a crowded store with only 2 cashiers. The store always feels dingy and dirty. Very unorganized. Hard to find items and limited supply in many areas. No one offers assistance. They never have enough staff to check you out and try to
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April 2021 by Joeseph C.
One lane open, line down the aisles and had to check out 2 carts in self checkout myself. It took longer to check out than it did to shop. Talked to employees who kept having to come help me with the self checkout scanner that kept lighting up. Multiple employees stated they had been complaining to manager that more checkout lanes needed to open up. It was 3:00 on a Thursday and there was not a manager in sight. I don't have 2 hours to spend shopping and checking out. This is not the first time and today was the last straw..will no longer shop here.
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January 2021 by Diego Angarita Jr.
I know I used to post complaints about customers I had who were rude or mean to me sometimes when I bag and I definitely don't mean to bag slowly sometimes and I also don't mean to do it carelessly as well sometimes. some black lady at isle 19 this morning when I was doing the store sweep was being rude to me when all I was doing was complimenting her the clothes she was wearing and then I don't think I understood everything else she said to me but I do have a feeling she was cussing at me but if she really was, then she owes me a apology if I ever see her again next time! it was almost 9'o clock when the situation happened. I really Hate rude customers and I Hate rude people
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December 2020 by Jesse B.
No excuses here other than sorry managers just collecting a paycheck . Staff that doesn't care and I would suggest that Kroger management meet at Chick-fil-A for training to try and pass the idea of smiling and greeting customers isn't a bad thing to do . Grocery carts are constantly piled up in the buggy stations in the parking lot . Yes I've shopped here enough in the last 10 years to see a change in the 3 or 4 years it's like nite and day .
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November 2020 by Jco F.
This store has gone steadily down hill for the past two years while resetting the entire store twice. The store is dirty, the aisles are too narrow, and the shelves are often missing product that is steadily available at Publix.The employees are poorly trained and have no idea what customer service looks like. Those same employees are often found on their cell phones and annoyed or even surly when asked a question relating to the store. Frequently there are no shopping carts available when entering the store.All of the above areas are the result of a management team that is unseen. This store is totally lacking in adult supervision.This store used to rate 4 or 5 stars . I currently rate them less than one star. Even though this Kroger is very near our home, we would rather drive five times farther to shop at Publix. We avoid this store whenever possible. Why put up with this aggravation when you have a beautiful store and wonderful employees at Publix?Kroger Corporate needs to get on top of this store.
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September 2020 by Michelle S.
Do not shop here, please! The store is dirty with filthy freezers and refrigerators, shelves, and flooring. I have come to expect that from this location. However my quick stop by today was even worse than usual. Almost every employee had an exposed nose. If customers are required to wear masks correctly, shouldn't the employees be expected to do so as well? The employees need to be trained to use face masks correctly. The self checkout registers do not work well. The lady servicing them was doing her best, but every customer required assistance. I will continue to avoid shopping here whenever I can.
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August 2020 by Karen Ashworth Kurtz
No carts in the store today. Reduced variety of products. Dirty store. Dirty conveyor register belts. Charging for cash back on purchases.
