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June 2024 by Kitkat
Horrible experience with the Hotel and Boarding service. You get a free pet play day so they can be comfortable with the place before the actual boarding appt.
When I arrived, the Facility was dirty and small. I was only standing at the front desk for about 10-15min and left with dog hair all over me.
I asked for a tour, which I was told I could do when I initially called for information. But I was told it wasn't a good time. The Staff was not welcoming AT ALL! Two of the 3 ladies were very dismissive and rude.
When I returned to pick up my babies 4 hrs later, I again asked for a tour. The same lady that was dismissive before, seemed annoyed that I asked. I was taken straight to a CRATE that all 3 of my dogs were stuffed in. Wow! The crates were stuffed in a room the size of a small walk-in closet. 3 people standing in there was a tight fit . Had all 3 dogs been crammed in there the whole time? My heart was broken.
She showed me NOTHING else. And escorted me out a back door. She appeared to not care much for people or pets. But if you do, DO NOT USE this place. This experience made me very concerned about how my babies would be treated during their stay.
I immediately sought another facility and I was extremely happy with everything. Pricing was the same, facility clean and spacious. The staff was very friendly and gave us a full tour of the whole facility and play area. Some of the staff were actually outside playing with the dogs and misting them with water on a hot day
I could tell the dogs there were very happy.
I told them about my experience, and They mentioned that the tour right before me expressed the exact same complaint about this place and the staff. Smh
There are several other options in the area that are priced the same with way better
customer service and amenities for your beloved family member. Please look elsewhere.
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June 2024 by Hanna Wells
Our most recent experience with their boarding was not a good one. The first time two times our dog stayed here, we had little issues. This time, however, our dog came home with a UTI, a large cut on this back left leg that was bleeding, and had multiple instances of vomiting the day after coming home. I get accidents can happen, but a $589 emergency vet visit is not what I had planned for this weekend. It makes me wonder what happens when he is there.
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May 2024 by Lori Chiesa
My Clyde loves the staff they have an awesome doggy daycare and really wore my dog out!
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March 2024 by Kelly C.Trogdon DVM
Cannot say enough good things about this place and their kindness to pets ♡
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February 2024 by Neal Scott
Friendly staff and very clean facility. Best part was the appointment time was honored and we didn’t have to wait to be seen.
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January 2024 by Julie Heinisch
Always awesome
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November 2023 by Joy DeLaere
Great place for our pups!!! Been using them since we moved here 3 years ago!
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October 2023 by Favian M
Awesome boarding place
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October 2023 by Donna Swartz
Tao K9 Unleashed and Animal Medical Clinic PET HOTELS (boarding facilities) always take great care of my fur baby, Maxx.
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May 2023 by Daphne Patton
Dr Cole was every friendly and she took good care of my dog.
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May 2023 by Big Tree
The staff is amazing and they really care about the animal family members
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February 2023 by Karen Epstein
I don't even want to leave a one star, they deserve a negative 10. A senior poodle by the name of Rhett was left unsupervised in the small dog lot. 2 bully breeds where put in there without any watching and killed poor little Rhett. Irresponsible.
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December 2022 by LeeAnne Ryan
The staff at the boarding center is wonderful! They make our drop and pick ups so easy! Thank you for making getting our dogs home after a stressful trip and drive easy and being so cheerful!
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November 2022 by Joanie W.
One of my dogs had a hard time with socializing. Suzanne and her team worked with Faith and now she loves to play with other Dogs. My dogs go insane when I put them in the car because they know they are going to Day Play. They absolutely love spending the day here.
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October 2022 by T Fink
Always takes good care of the pets!
