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March 2024 by Andrea McMullen
Raven was very helpful and friendly! Amazing customer service
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February 2024 by Timmy Smith
Customer Service was terrible here. I was rented a truck then was told, I needed to find it, I found it after walking to another location. The truck was parked behind 2 other uhauls and surrounded by many more, so no chance of getting this truck out. Had to walk back to the office to let BLAKE “The Manager of the Place” at least he made that clear to me and my wife. After waiting on the customers in the store he asked what the problem was. I told him and he rented me another truck that guess what…I had to go find it and oh guess what…it was at the other location as well. I was at this uhaul to pick up a truck and hour, that we rented 2 weeks prior and expected this truck to be waiting in front for me, it always has been before. Maybe “ The Manager of The Place” Blake does not know how to manage this location at all. After the manager basically calling my wife a liar, I have lost all respect for the UHAUL company. I know sometimes we need to rent a truck for certain things, but take it from me, go somewhere else. UHAUL thinks that they are essential, and they take advantage of every customer by misguided words. I will get off my soap box now.
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February 2024 by Mohammad Khalid
Equipment was unsafe with broken glass in the back. And the stopper for the ramp was sitting in the back of the truck. so either no one bothered to inspect it, or they didn't bother to service it. Either way I had to have there road side person come out and fix it which delayed me several hours.
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February 2024 by Olivia Lane
I had a wonderful and easy moving experience thanks to the folks here at U-Haul of Oakwood.
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February 2024 by Randy Hamon
Blake was extremely helpful and professional, he made the entire rental experience a joy!
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February 2024 by Shannon Rhodes
Great experience and easy transaction.
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February 2024 by martha moulder
we were able to get boxes and paper for less than what folks are selling used boxes for on the internet. they also have free boxes you can have as well.
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December 2023 by Laura A
Amazing, exceptional customer support!
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November 2023 by Rodney Collins
Very great customer service and very understanding from the employees to the manager, they're all great!
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October 2023 by tracey greene
Kristin overcharged us then there was only one person waiting on customers. So I had to wait in line then when got helped and bill fixed it was an hour to get problem with bill fixed. I lost an hour out of my moving time !!
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August 2023 by Marc Forman
Didn’t feel welcome or appreciated at pick up, very lackluster experience. On return nobody came out to check in vehicle even though signs instructed me to stay in vehicle and wait in vehicle, finally went inside and girl brushed me off and said I could just give her the key and they would check it in later, finally she begrudgingly checked in the vehicle, and didn’t even thank me when she handed me the final bill. Next time I’ll go to Penske.
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August 2023 by Tia Agee
The truck we rented ran terribly. It was actually scary. We only drove it locally but it would’ve been very dangerous/scary on the expressway. Also, the A/C did not work well.The team at this location is always great! Just a bad experience with the equipment
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August 2023 by Skyler Kleinheinz
Our truck didn’t not have working A/C on a 95 degree day. The check engine light was always on. We had to have it overnight so we went to lock up the back door and the pad Lou did not work. I had to go a bit my own lock- which they did not reimburse me for.
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August 2023 by April McKaig
This U-Haul was fantastic. We started out with a U-Haul in Gainesville that did not have the equipment would not extend time so then we found Oakwood fantastic service they worked with us. They had the equipment and they had the vehicles highly recommend.
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August 2023 by Kimberly Cooper
Online rental was super easy and this location is open daily for super friendly assistance from any of there wonderful employees. Thanks for being the great company you are. Keep up the great job!
