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November 2022 by David
One year after ordering a custom oak kitchen table and eight chairs and we've still not received our order. We stopped by the store many times to speak with Walter only to get a different story and excuse each time. This place is a fraud and we've turned to reporting them to the better business bureau, among other things. We did not receive a credit for our order.I will not be shopping here again and would not recommend to others.
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October 2022 by Rhonda Hunter
We bought a table with 8 chairs. While the wait was longer than expected, the owner was very attentive and friendly. The table and chairs were handmade to order, therefore it took a while to get it, but the finished product is absolutely beautiful and was worth the wait. While waiting for the table we ordered a bedroom set, which is beautiful as well. The delivery people were very prompt, quick to get everything put together and set up. Overall, it was a really nice experience. I will certainly recommend this store to friends and family.
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October 2022 by Holland Tomkins
This company is the best. My family has been going here for years to get all of our furniture for the house. We've purchased two beautiful cabinets, a tv stand, rocking chairs, dining table and chairs and several end table pieces.Each time, Walt has been extremely helpful and personable. He helped us with our decisions for sizes and delivery times and said if we weren't happy with the product, just let him know and he'd replace it.We weren't quite happy with our large dining room table (there was a knot in an odd place on the table) so he replaced it at no additional charge to us.We're so happy we found this store and we will continue going here as long as he stays open.
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September 2022 by Mindy
Like many claimed, customer service is the worst. We ordered a table and 3 months later it never came. Not once in that 3 months did the owner ever call us to give us any updates or reason for the delay. We had to initiate ALL the contacts. All we heard were excuses: "he went on vacation with his family." "He has a bad back..." All we got were constant broken promises for delivery. We finally had to ask for our deposit back. I have the feeling had we never called, he would have just kept our deposit and we would never have heard from him again.Rebuttal:Interesting how now the excuse is that the custom built takes time when for the last 2 months we've been told the table was done, but he couldn't get the guy to deliver and over the phone the owner said to me, "I"m sick of him, just sick of him." He could have gone to pick up the table himself, but apparently his customers and his business aren't important enough to him.
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August 2022 by Mindy A.
Customer service is the worst. We ordered a table and 3 months later it never came. Not once in that 3 months did the owner ever call us to give us any updates or reason for the delay. We had to initiate ALL the contacts. All we heard were excuses: "he went on vacation with his family." "He has a bad back..." All we got were constant broken promises for delivery. We finally had to ask for our deposit back. I have the feeling had we never called, he would have just kept our deposit and we would never have heard from him again.
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August 2022 by R Meyer
Don't buy here. NOT real wood. It is PLYWOOD. Shelves do not match because holes are slightly off. Poor workmanship! What a disappointment!!
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May 2022 by Bob Finkel
Showed up wanting to buy two sets of cushions for glider rockers. Salesperson/manager/owner(?) was of no help and showed no interest in helping us. Was looking out the window and ignoring us. We will spend our $ elsewhere. We have bought here before; there was no reason for the apathy shown us today.
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November 2021 by Morgan Cathey
Ordered a dining room set April 1st and paid in full, I think he only called to update me once maybe twice since the purchase. Otherwise, I had to call every few weeks. Claims he finally received the table in the store around 2 months ago. I was told at least 4 times that it would be delivered that week. Gave me a laundry list of excuses including "the truck got into an accident during delivery" (still not sure if that was legit but there was a pic and I gave him the benefit of the doubt). Now over 7 months after purchase he won't respond to my phone calls or voicemails. I hate to write a review like this, especially for a small business, but I have been nothing but patient and understanding. Looking back I probably should have put my foot down earlier. It's possible that he is out of business at this point.
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September 2021 by R Hill
Very helpful employee, great quality furniture, but not a big store and not a huge selection in store. However, I would still recommend checking them out as they have great prices!!
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December 2020 by Anna Grimm
My family ordered furniture back in July of this year, and we still have not received our furniture. We have called numerous times and no one has answered the phone since the beginning of November.
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November 2020 by R H
Very helpful employee, great quality furniture, but not a big store and not a huge selection in store. However, I would still recommend checking them out as they have great prices!!
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August 2020 by Thomas Hertel
Great furnature
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May 2020 by Russ Soph
Great prices and quality
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April 2020 by Craig Wilson
I had a great experience here at The Oak Store. In these trying times, it was especially important to buy American. Walter was very helpful and sensitive to my needs. Highly recommend!
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January 2020 by Jeff Smith
Nice staff, store is on the smaller side. It is pretty packed with items. Good catalog with options. Prices we good for the items I purchased.
