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November 2023 by Robert Thomas
read the reviews and was prepared for the worst. apt @ 6am, arrived @ 4:45am. checked in at 5:15am, in dock @ 5:18am. 6:05am just paid lumper waiting on paperwork. full trailer, easy peasy…
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November 2023 by Jules Knight
Terrible location appointment time was 9 AM did not get in a door until 2 PM. Staff has an attitude and unwilling to help.
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August 2023 by andy robinson
Six pallets. Seven hours. (Allegedly six people), that’s what the receipt says. After the fifth hour, I got the text from Capstone. I paid and got electronic receipt. I thought the next thing would be to come get my paperwork. No. They started up again back there. I finally got the call to get my paperwork. I pulled away from the dock to close up. Then backed right back in there. (See photos as to why). They unloaded my entire trailer, but they were only getting six pallets. I would give zero stars, but the lumper service reworked the trailer AND explained to me that they didn’t have a reason why it took six hours. Maybe they hate the shipper? A lot of trucks came in after me. All those trucks left before me. Very, very frustrating.
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July 2023 by William Kramer
4 stars because for the size of the place they could've set it up better for trucks parking to go to office and backing in certain doors. It's not too bad if you're experienced, but I wouldn't suggest sending inexperienced drivers in here, which seems to be pretty typical of most pfg locations.The place is easy to find, but do have common sense. The bills won't always reflect the proper address. If you rely on common sense and signs, rather than just gps, you should be OK. For example, my papers had the refrigerated address, and I was frozen. As soon as I turned, I seen the freezer sign on the other side, and went right in there. A little common sense will get you a long way, save you extra effort, and get you in a door faster.
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July 2023 by Thomas Barnison
Guys I don’t understand why do you put this unhappy, nasty, grumpy old lady at the security. She is the face of your companyIf she acts like that, she destroys all good quality of your work and creates the baaaaaad image of your company
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June 2023 by Erica Blood
Checked in at 7am for 9am appt wasn't given a door till 942am, didnt leave receiver till 1pm. I gv two stars for clean restroom ONLY. Btw, no parking!
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May 2023 by Matthew C
90 min after appt time, myself and other trucks here for 0630 appt still not even given doors.
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March 2023 by Jordan Schaefer
Great facility, fast unloading, arrived early and left early.. The woman who works for Capstone was the absolute best person to deal with.. Too bad everyone wasn't like her.. I don't know her name but it was in 02/20/23 @0600am.. I even tried to leave a tip and she wouldn't accept it..Great Job, She deserves a raise... Thank you for getting me out early..
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February 2023 by George Jones (TrUcKeR87)
Ladies in guard shacks are friendly and assigned to dock door fast. My 1 pallet was unloaded pretty quickly but don’t understand why drivers must go park somewhere while waiting for lumpers to verify the load…..1 pallet should be easy especially when it’s all the same product. Lady in charge of lumpers was extremely rude to an employee that was just trying to take his break. Don’t belittle an employee especially in front or other people.
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February 2023 by Amber Nicole
2/10/23 @11:15am so this company teaches their drivers to park in illegal parking and block the people that are visiting other companies in their parking spaces until they get finished delivering to other companies! I had to ask the driver two times how long it would be… The first time he ignored me and the second time he responded with an attitude and said 10 minutes and that was 20 mins ago. He acted as though I was bothering him when I’m the one being held up in this parking space. I’ve been waiting to back out for 30 mins now! This is ridiculous and extremely unprofessional.
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February 2023 by donna wilson
Check in proceduresMust check in with guard and get a gate pass.CHECK IN AT 4:30AM. NO SOONER. NO OVERNIGHT PARKING!Must wear a safety vest while on property. If you don't have one PFG will provide you with one for $10.00 cash only fee.Must provide US DOT# and BOL.stop receiving at 3 but after 4pm no trucks will be accepted. Must be on time for your appointment!
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January 2023 by Christopher Yazell
I can’t believe PFG is still in business. Will refuse to every do business with them again. It’s amazing how some companies can run so smoothly and be professional to drivers while others companies like this are just pathetic blobs of s**t.
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January 2023 by jose sorto
Respectful guard and receiving girl as well, got a door just before appointment time , took 2 hrs after appointment time to leave with signed bills and some broken pallets debris in my trailer.
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December 2022 by Michael Bowden
12/15/22..checked in at the whs on the right with a frozen load about 11pm....wrong whs for my load but the lady checked me in anyway...told me to go to the Walmart down the road and park and I could check I. at 5am for my 9am appt...waited till 730anyway...checked in with the paperwork the lady gave me the night before and was sent to the staging area ..walked to the blg and checked in with the lumpers...was given a door..after I was mt...fee paid electronically..unload took about an hour...I went back to the staging area for about an hour while I finished off my break...the parking deal with walmart is nice..everyone was super polite...
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October 2022 by idiris Esse
In and out 1 hour and half they are nice in terms of unloading and the receiving office where good people
