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March 2024 by April G
Would actually give zero stars in I could. Called to find out what I needed for a rental as my only vehicle was in shop bring repaired...asked 3 people over the phone at this exact location what I needed to bring with me and that was stated was a I'd and credit card and asked what I would be charged before I arrived...explained that I was having to pay someone to bring me up there as I'm disabled and my disability vehicle was in shop...I get there and they tell me up front that I now need 3 forms of paperwork to verify my address and such and keep in mind I asked this over the phone 3 times and not to mention the price of the vehicle went up over $300 atleast at the location. This was my only option to get into a vehicle while my only vehicle was being repaired so due to them being negligent and not so very understanding I had to sit at home almost two weeks with missed dr appointments and such. I think you guys should really stop wasting everyone's time and tell them like it is when they are on the phone bc not everyone is made of gold and can just jump at a dime to get to your location if they don't have a vehicle to get there.
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February 2024 by Alton Merck
Took a friend and really nice guys inside but the prices were crazy.
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February 2024 by Nic Sewell
Cuba was the man. Excellent customer service, and very hospitable. Will use this enterprise again if needed.
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January 2024 by David Allison
Great service by Peter!
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December 2023 by Jacob Wiechmann
3 stars because of the customer service but lost 2 stars because the condition of the vehicles are never great. Last 2 times I have rented the basics were never done. Coolant reservoir was bone dry for my rental in August. This latest rental was a suburban and there was no washer fluid in it when they knew I was renting it for 5 days (also 8k miles overdue for service with the oil notification on dash). On top of that the Suburban had some major mechanical issues with its suspension and a film over the mirrors that did not come off with windex. This made it very hard to see at night and then you add rain and its just dangerous. I was unable to swap it out due to high demand for those SUV's during this time of year, even tried contacting road side. I wasn't about to spend hours on trying to find a replacement and interfere with our family vacation. Point is, when someone rents a premium vehicle..give it to them in premium condition. I have been disappointed the last 2 times with the most important part, the vehicles! I will give the guys credit that they are super nice and accommodating where they can be. Fact of the matter though is that something is broken in the process of inspecting these vehicles and their mechanical condition or fluid levels before they are rented to customers. You all shouldn't rely on customers saying something when its dropped off, someone needs to be proactive on this. At this point in time I am very hesitant to use this Company again. Kind of sad to anticipate issues before you ever rent anything.
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November 2023 by Sara
buttcheeks, absolute buttcheeks. rented a car, but they didnt actually have the car. gave me the ugliest car on the market, the color of my dead grandmother’s couch. i think my third ex wife also painted her nails this color frequently. the wheels need aligned. the seat covers are peeling off due to an unknown substance. the windshield wipers weren’t even there, and I think parts were missing from the engine. NO WASHER FLUID TO GET SUSPICIOUS LIQUID OFF WINDSHIELD. to-go boxes left in backseat. i did however find a few dimes in the seat.
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October 2023 by Ron May
Recently had to rent a truck to replace mind that was in for repairs. I'm a senior person so the first truck was a pretty new Chevy Silverado 4 wheel dr. I mean, it was a very nice truck. But, difficult for me to get into. The staff at the Oakwood, Ga were great in getting me into a midsize in a short period of time. I've used that office several times over the last year (unfortunately) for myself and my daughter. They are very helpful and professional. My experiences with them have all been positive.
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October 2023 by Carroll Wright
Loved the manager! Very friendly,helpful and profesional Wynrick Smothers, returning the car,Brandon Watts also very nice!Will recommend this place!
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October 2023 by Henry Mock
The location I picked up the car was GREAT! The location where I dropped it off was Terrible! An Enterprise employee damaged the car and tried to blame it on the customer (me).
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October 2023 by Juan Reyes
My car is always ready when I arrive and they make sure I'm always taken care of.
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July 2023 by Chris Robinson
Absolutely worst location to go to. They send cx on wild goose chases. They claim they need this then you bring to them and then they claim they need something else. Then you bring them that and then they come up with something else. They play games with people's time. Do not rent from this location it's a scam.
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July 2023 by Brandon Terry
I rented a premium suv for 6 days out of Denver International Airport. For 4 of those 6 days the outside temperature was below 75*. On the last 2 days We needed to use the air. The air conditioner was cold but it did not blow out of the front vents. I complained to the person that check us out about this and he gave a discount on the overall rental. This was more than fair. The check in process, the shuttle to and from the airport, and the ease of getting to and out of the rental car lot was very easy. Enterprise did a good job on this rental. The car we rented was what we expected minus the air not working, but the discount made up for that.
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May 2023 by Phil Dennis
Jonathan and Bo were excellent and took great care of me and my transportation needs while my vehicle was in the shop. I would not recommend the Oakwood branch simply based on my interaction with these two gentlemen.
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May 2023 by Jay Sylvester
After my car was damaged and the Ins. Co. got me a rental from Enterprise, as an existing customer all my life I was pleased and after I met John at the Oakwood branch I knew I had a friend on my side. I had never use this location but again they were really good people to deal with and personal service was well above expectation. Thank to Jonathan Wood and his staff.
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May 2023 by Lembu Gila
A strip mall is not the place for a car rental company. There is not enough parking to accommodate all the businesses and the rental cars. I have spoken to many of the businesses here and they all agree that Enterprise takes up too many of their customers parking spaces with their rental cars. They even go as far as placing orange cones so that people cannot use the spaces. I moved one of the cones so that I could park to pick up my pizza from Pizza Hut and was confronted by one of the employees who basically cussed me out.
