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January 2024 by CindyLou
Great service at a fair price
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October 2023 by Cathy P.
Stopped to get an appointment on a Thursday for a check engine light, but could not get us in till the following Tuesday morning. The car sat up there all day on Tuesday and when 5:00 rolled around without hearing from them we called. The car had not been looked at for the entire day. Mentioned we had an appointment at 8:00 and the owner went on a rank about appointments. Obviously appointments don't mean a thing to Duncan's. They will not see us there again!
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September 2023 by Sandy A.
After spending almost $600 to "fix" a small leak on the undercarriage of our 2014 Ford Escape.The leak is still there 2 days later...And it's a larger leak.overcharged and still not fixed...
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October 2022 by Drew H.
I took my classic '89 Chevy P/U to Duncan, and talked with Wes. The clutch was in need of attention, and while I had the engine rebuilt a couple of years ago, it was running like a 3-legged turtle. While the repairs weren't rapid (they had the truck for just about 2 weeks) I'm sure some of the delay was due to the age of the vehicle. But once I got it back, everything was running great. While it's not a new vehicle, it's reliable, and has run for 500,000 miles. Every now and then you have to spend a $$ or two to keep em going. Wasn't the cheapest repair I've ever paid for, but if the service is quality and lasting, worth every penny.
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October 2022 by Adel S
My family has been using Duncan’s for years, but I will never go back and will encourage them to go elsewhere as well. I had an ac compressor installed elsewhere and needed to have a Freon charge. I called and stated that I would be fine with dropping the car off and leaving it for them to do the necessary work. The owner said there was no need and I could come by that evening because it wouldn’t take long. I was told that a charge and seal would be performed. I expected the seal as it would be pointless to fill it up with Freon otherwise. The Freon then leaked out in less than 24 hours. Obviously, the leak test (which is on the invoice) and seal were not completed. Upon calling to let them know what happened, they said I would have to bring it in for a leak test. I informed them that was part of what they were originally supposed to do and they denied it. I asked why the leak test and seal were not done bc that’s the only explanation for why it leaked out. Only then did the owner admit they did not have time that day and I shouldn’t have brought it at that time, despite being urged to do just that. He said they could do the leak test but he would have to charge me for the Freon again. He also made an effort to blame the mechanic who put the ac compressor in, which has nothing to do with whether he did the leak test and seal or not. It’s not hard to test for leaks first and then put Freon in, neither is it difficult to be honest about the time a job will take and do what you tell the customer you are going to do. It was a waste of time, money, and a huge show of poor business.Service: Air conditioning
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October 2022 by Linda Morgan
I can't speak to the quality of their work, but I certainly can to their customer service. I left my car there for an estimate for an oil leak. When I received the quote from Duncan's it was $200 higher than another reputable place in town. I went right in to pick up the car and was getting into my car to leave when a man followed me out and asked if I had paid the "service fee" (which was over $60). Mind you, I wasn't told about the fee ahead of time nor did I see any sign that indicated that. When I mentioned that to them, both he and the woman at the front were visibly annoyed and then she asked what i did for a living which was totally inappropriate. She said in a harsh tone "Would you work for free?" She then accused me of being dishonest and was really rude! I was actually considering paying it because I'm NOT dishonest, but because of her behavior and rudeness, I just left.BTW, the other place I mentioned gave me a quote WITHOUT a service fee! I'll certainly take my care back to them!!
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August 2022 by Gwen Kelly
Wesley Duncan and his mechanics are excellent! His prices are fair for all services performed and it is a very pleasant experience being there. All of them are professional, friendly, and they care.
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August 2022 by Robert Wallace
Duncan Auto Repair in Oakwood GA is the worst. I took my vehicle there for a repair and they ordered the parts before they even looked at the problem. They charged me 1600.00 dollars and said they replaced the entire timing assembly including the timing chain including the timing chain tensioner. When I picked up the vehicle they said the knocking was still there and too drive it for two weeks and see if knocking would go away. Two weeks later I took the vehicle backand said the knocking was still there. They then told me for 1800.00 they could fix the problem. I high tailed it out of there and drove it for 6 months with the knocking that I paid them 1600.00 dollars to fix. I then took it to another repair shop and they replaced the timing belt tensioner. Everything works fine now.
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June 2022 by Sharon Lantis
Our go to for car maintenance! Wesley is a gem and communication is great
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May 2022 by Dee Sams
Great Swift and honest! Got things done on my truck in a timely matter. And will bring my truck back for more services.
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April 2022 by Hunter Brown
Wesley at Duncan's Auto Care has always been very honest and reliable. He has serviced my personal vehicles as well as many of my families cars for years. Would highly recommendedServices: General repairs & maintenance
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December 2021 by Kim Pickerel
Called there to make an appointment. Put on hold for 4 minutes, no one ever picked back up.
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November 2021 by Dale Garner
I have been using Duncan’s for quite a few years. Wesley worked on our cars 20 years ago when he was a mechanic working for a local company in Buford. After he opened his own shop we kinda followed him and since, he and his mechanics have worked on all of our family vehicles. At Duncan’s you get cutting edge service and technology from folks you’d like to have as neighbors. I wouldn’t tell my grown daughter to take her car to a shop that I didn’t trust. I find it comforting to know we have a local mechanic we can trust to do a proper repair or service at a reasonable and fair price. When you find one you stick with them.Services: Carburetor cleaning
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October 2021 by RemTreeFiddy
Battery died on me twice in a day, so I brought it in to get tested. Knew the battery was old, just wanted confirmation. Was told my alternator was bad, despite them never testing it. Watched the alternator charge the battery up to 14v when given gas, then the battery fail to hold that charge. Was quoted to replace my alternator and a perfectly good belt, no battery change. They planned to charge me for that as afterward I guess. Left and put in a new battery, everything testing fine now. Is it really impossible to find an honest autoworker now?
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October 2021 by Doug Harris
Honest and professional business. Brakes repaired and will be using for all my vehicle repairs when needed. Good people here, they care about their customers.Service: Brakes
