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February 2024 by Larry Burnette
I've moved 13 times and this was by far the WORST move of my life from start to finish! First, I contracted through National Moving Services and they sub-contracted my move out to Prime Relocations without my knowledge. Both of the drivers (at pick-up and delivery) had attitude and were disagreeable. They insisted on packing and loading on the same day, even though I told them that wouldn't work. They were supposed at arrive at 8 am to pack and load. They got there at 2:15 pm and it took until 1:15 am the next day to finish. They came understaffed and didn't have enough packing materials and didn't have the right boxes. They were supposed to "crate" my fine art and that was haphazard at best, which resulted in damage. It was all "crated" in cardboard, many of which didn't cover the entire edge of the art. The delivery was a day late and again they were supposed to come at 8 am but arrived at 11:30 am the following day. Of course, there were no calls to let me know they were delayed - I had to call them! The packing was awful and there were a lot of broken items and damaged artwork. Their insurance is a joke. I asked about full-coverage and they told me $.60 per pound was all I could get. I had $1,000 in damage and they settled my claim for $75 - which actually was an overcharge for stairs, which I didn't have any. So I was reimbursed $0 for my damaged items. Some of the boxes had been sitting in water and the packing, especially of my artwork was poor at best. Never again. Worst move of my life.
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October 2023 by Queen
This company is the worst company ever. Iris is beyond rude. Every single time I talk to her on the phone she raises her voice at me like I’m a child. So badly to the point where I simply had to hang up on her bc I couldn’t get a word out. She started ignoring my calls, and then I called her through a Google voice number which she finally answered but then hung up on me as I was talking. I’ve been calling for the last 48 hours trying to get a hold of my stuff. They moved my stuff into a storage unit because I couldn’t accept delivery and now that I’m calling to try and get it re-delivered, she refuses to talk to me or tell me when her drivers can bring my stuff to me. She’s also refusing to tell me the location of my items so I can’t even get it myself. At this point nobody is answering the phone and I’m just going to file a police report & report the items as stolen and get a lawyer involved if need be. I’ve paid this company almost $2500 so far and they’re holding a whole household full of appliances and personal items of mine hostage. Absolutely ridiculous. All I want is to get my stuff moved into my home and she’s acting like I’m some villain. I talk to her in a calm voice each time I get her on the phone and she continues to be rude. I booked this company through freedom moving express in FL, not knowing that they were a broker and I would end up with such a trash company. I wish I would’ve seen these poor reviews before they got a hold of my stuff.Update: ended up getting my stuff by myself. Hired movers to get my items out of The storage unit prime relocations had my stuff. They lost several of my items and broke one of my chairs. After waiting months to hear back from the claims department, all they offered me was $75 which Doesn’t even cover the cost of my Accent chair, let alone the other items that were missing. Worst moving company ever, Just glad I am officially done with them.
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July 2023 by Gloria Schneider
I just moved from Savannah Georgia to Foley Alabama last week. Prime Relocations handled by move and I could not have been more pleased my circumstances during this move and before for horrendous I had just had breast cancer surgery and lost my husband all in the space of six months I talked with Miss iRS on the phone and she booked my mom move my Packers were absolutely fantastic they never missed a step they were wonderful about packing my antiques my cut glass all of the things that were important to me that I had from this home that I have been in for over 30 years. They move move me on Thursday and delivered my household goods on Saturday in Foley Alabama. The unload was great not anything was broken no boxes were missing everything was taken care of I adopted everyone of those Packers and movers they became like my sons to me miss Iris was wonderful she called all through the move to check on me to make sure that everything was going OK she even called me the day after to make sure that I was all right I will highly highly recommend them to anyone sometimes you have to be nice to get nice and they were wonderful thanks again for taking care of everything for me especially in such a trying time I loveAll of you signed Gloria Schneider
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May 2023 by Norma Garris
I recently use Prime and the pickup was awesome, very nice and professional and I was explained every detail of cost up front. If you have a issue just reach to Iris she will make it right!:)
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March 2023 by Andrew Hicks
Freddie is top notch and got our stuff moved in super quick. Would definitely recommend.
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January 2023 by Linda Pinder
If you are looking to have all of your important valuables delivered to you DO NOT USE PRIME RELOCATIONS IN NORCROSS GA! They are thieves of both your money and your personal property!! Do yourself a favor and skip this moving company! They charged me $28,000 from Myrtle Beach to Fort Pierce Fl and lost numerous items plus delivered someone else’s personal belongings to me! It took them a month to come back and pick up their items and I am still at a loss for many, many things….sick over this, buyer beware!!!!
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October 2022 by Deb Talerico
Terrible with the delivery. The packers and delivery were 2 different experiences. Fragile boxes were crushed. Crushed wardrobe box. Broken tote. They did not put the bed together properly. The truck said happy movers. This person was not so happy with the delivery!
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September 2022 by Thomas Woodard
Moved from Athens, GA to Tucson, AZ. This took 4 WEEKS. What was stated verbally and what was written in the contract were not the same. I will NEVER use this company again.
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September 2022 by Chase Copeland
Lie about delivery dates then get mad at you for requesting updates
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September 2022 by Zohar Hershkovitz
I recently moved from Georgia to California with Prime Relocations.Everything from start to finish was excellent.On moving day, the crew came in explained the process to me first and then packed everything and loaded everything by on the truck.The crew were very very professional.After the pickup, I called customer service to ask for an ETA on my delivery. They provided all the information about the delivery and payments and kept me up to date on my delivery.For delivery, which happened under two weeks went very smooth.The crew unloaded my items and put everything where I requested them to.Everything was delivered in perfect shape.I will definitely being using this company again.
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September 2022 by Roy Clinton
I called Nationwide Moving Company out of Florida and showed them photos of my rooms and belongings and given a price. Nationwide charged my credit card $6000 for deposit and then sold my moving contract to Prime Relocations. I did not know that Nationwide was a broker, not a moving company. Prime Relocations showed up with a small truck and had to make trips back and forth to their warehouse in Atlanta with my belongings. They asked for more money, in cashier's checks, than originally quoted, twice the amount. After much back and forth hassling we reached a settlement of $18,550. Most of my crystal glasses, vases, glass and ceramic items were broken. Furniture was broken, TV and other things missing. In total over $8000 of damage. I applied their depreciation and tried to get $4000 in small claims court but the sheriff's dept in Gwinnett County could never catch the owner to serve the lawsuit in small claims court. The sheriff said the company was not at the different locations given on its website or at Doron Karayoff, the company owner's home.
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September 2022 by Brent Rowley
Very dishonest. Would not answer phones. Would tell you a different story every time you call for an update. It took them 4 months to deliver MOST of our stuff from Utah to PA. Never once they gave you indication that they would be that long. Put our things in storage for all that time, and whenever we were able to hear from them, they would say that the things were in New Mexico, in California, that they needed more money ahead so they could load the truck, etc, etc.We never got all of our things. They broke a few things. Got some mattresses wet, broke our fridge. Not reliable at all, do not recommend them to anyone that wants their stuff in less than 4 months.... :-(
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January 2022 by Joie C.
This company is a brokerage company and they do not tell you that when using them. I have called and left message and sent emails and have had no one respond to anything. I left my email and phone number, I was packed up by them to move to Nevada, i was told 2800 thats fine then i changed my mind so they were doing storage, I changed and moved literally less than 20 minutes away from my previous address and they only took off 600 dollars. So the move was still very expensive. I orginally had a group to pack it up the guys took all my alcohol, and I had a 32 inch tv, and some clothing, and a black wire shelf that did not make it to me. The original guys who packed everything up did not take the bottom feet off my TV and when it was finally brought to my apartment, the feet on the TV were BROKEN. I never got my black shelf, I never got my tv, and I had a few broken things. I have had to replace a lot of things and can not get in touch with anyone, to see about getting reimbursed for the things I have had to replace that were not my fault. the movers who brought my things to my apartment, did not attach my bed to the headboard because the original packers messed up and lost the feet that go on my bed frame. So I had to order them on Amazon to get new ones. They were not at the warehouse, so the company has LOST or DAMAGED a lot of my things. They do not return calls but definitely send you bills for the storage every month on time. The original guys asked me for a tip and so I sent a cash app to the guy and he then left the move and went a did something else and that money was for the guys to get drinks and snacks but he took it and never gave them anything. Then the group that moved everything in did not leave a copy of any of the paper work at all. So I am not sure about the amount of boxes or anything. I called and asked them to send me a copy but again I had to leave several messages and they NEVER called or emailed or left a message or anything to address any of my concerns. DO NOT USE THEM. THEY ARE BROKERS THEY WILL SEND YOUR MOVE TO ANYBODY THAT WILL TAKE IT. I wish I had known this in advance because I would have never used them. They are over priced and the men they use are cheap and ridiculous. Email me
[email protected] if you want to know anything else about my experience. I have plenty of picture to prove everything I had prior to the move that never came to me. I can prove the amount of alcohol they took and the shelf and since I purchased everything on Amazon I can prove that I have replaced all the items I said I had to replace. AGAIN DO NOT USE THEM. I am willing to answer any questions just email me. I really with I could give them a NEGATIVE rating and I can not be the only one this has happened to.
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September 2021 by Joe Orlando
Demanded money up front and then raised price over 60%. Failed to move on contacted date causing us to pay additional rent. Over $ 4000 of damages and lost items. They charge for insurance but it isnt really insurance. they keep the premium and unilaterally decide what they feel like paying...offering us $55 settlement after 4 months of jumping through claims hoops. Things were not packed but simply thrown into boxes - overpacked to what was delivered were crushed boxes and many broken items - mirrors, motorcycle, blown glass, and so much more. More simply didn't show up. The worst was upon arrival, the driver posted on craigslist for workers to come an unload our household goods...so we had people coming and going all evening past midnight as they didn't start until 5 p.m. We fell criminally victimized.Services: Interstate moving
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September 2021 by Sara Mehdi
We have hired different company for relocation. God knows why Prime Relocations inc showed up. They have very poor staff on moving day just simple said your items are over the space. While our item were in transits they don't have any update and customer services are very rude in response. At delivery lots of items were lost and damaged and company still not responding or helping to find the lost items.So overall they are NOT professional please beware if you are planning to hire them for your move.
