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November 2023 by Misty Wright
Pinnacle Promotions saved my Event. After receiving an email from another place saying they could not fulfil my order after ordering a month in advance. I reached out to PP and my order was fulfilled and delivered within a week. A special thanks to Bridget Hawkins for being so helpful and getting this taken care of. The Reybold Group
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July 2023 by Nicholas Crusie
Amazing company, great selection of custom promotional products.
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October 2022 by Michael Banks
Half of my order got lost and they botched the tracking. We even paid for expedited shipping. It was for a big sponsored event and they seemed to not care at all. "sorry, nothing we can do"... Several unreturned calls and now full Voice Mail boxes. Very frustrating!
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September 2022 by Scott Jones
Not quite sure how these folks do business, but I have written twice to Julia to get a quote and proofs on 200 pens. I have never heard back from her. If you don't want the business, then don't advertise.
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December 2021 by Tara Matthews
Very impressed by the sales staff. They are very committed to forging long-term positive relationships with their customers. They go beyond expectations.
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June 2020 by Rob Leish
Update 2: The hats I received were not the ones that I ordered and were a cheaper version that looked similar. I was so hopeful when they reached out and said they would make it right.update - I was contacted by the new sales manager and they are making this right. I would have went 5 stars if this was handled it right away but they did contact me to fix the order. As I stated below they have always done a great job before the order I posted about.I have used these guys for years and they had always done a great job. My last order was a nightmare. I called in and spoke with a gentleman who was going to send me some hat samples. After about a week and a half I received nothing. I called back and they showed my request but no one ever followed up. The girl took things over and sent me 3 of the 4 samples I requested. I called her back and she said she would reorder the missing hat. After a week I still didn't have my sample. I called again and the girl I was dealing with was on vacation. The new girl said she would get me the sample. After 3 days she called back letting me know that they were out of stock. I asked for 1 more sample and she sent me 2 but not what I asked for. I decided on 2 styles and placed the order. After several days I received a call letting me know that they were out of stock on 1 of the hats. I asked if we could stay with that same style but do it in a different color and she said that would work. At this point I have wasted 5 weeks and was told to get my stuff on time that I would have to pay overnight shipping. When the hats arrived they were all one style and not the two styles that I ordered and 24 hats had no embroidery. I reached out to them again with no luck and finally reached out to the Sales Manager. We traded a couple emails and I left voice mails and he just quit responding. I just placed a $3k order with 4imprint
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November 2019 by Rob Leishman
Update 2: The hats I received were not the ones that I ordered and were a cheaper version that looked similar. I was so hopeful when they reached out and said they would make it right.
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August 2019 by Stephanie Gallegos
We as a company ordered from Pinnacle Promotions and it has not been a very pleasant experience. We approved the print they sent for our order. The product that we received was not what we ordered. We ordered an engraving and the engraving was supposed to be black per the print I approved. When we received the product it was engraved, but our company logo was not visible. When I contacted my Pinnacle Promotions account manager she apologized and said the print was not correct and the laser engraving we chose does not offer color with the particular vendor they used for the order. I asked why the print I approved wasn’t what we received. She explained they made a mistake and was sorry. I asked if I would receive a discount since we received the incorrect order due to Pinnacle Promotions mistake. She offered 15% then 25% refund. We paid a lot of money for the tumblers to receive anything less than what we ordered and what we paid for. We decided to return the tumblers and asked for a new proof showing what we ordered. We received the new print and it looks very unprofessional. We are not happy with the services we are receiving from Pinnacle Promotions. They could have taken better care of us as customers especially since we paid a lot of money for product that was not exactly what we ordered. Needless to say we are requesting a full refund and we will not be doing business with Pinnacle Promotions ever again.
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May 2019 by Claire Pelosky
After receiving feedback from the company expressing concerns with the way the packages were received, I have to be fair and redact my initial criticism. Thank you, Pinnacle Promotions for your swift response to my concerns.
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April 2019 by Brandon Milks
In serving as the Director of Operations for our office, I have ordered promotional materials from a good amount of websites. Pinnacle Promotions did a phenomenal job in communicating to me about the product that we have ordered. Part of this was confirming the second order we placed, to ensure that it was indeed needed as it was similar to our first order. Additionally, the product that we received was simply fantastic. Each piece looks great! I would encourage every person looking to order promotional material to go through this organization!
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April 2019 by Stephanie Smallwood
"Pinnacle is an amazing partner! We have worked with many vendors in the past at my company, but Pinnacle is by far my favorite. Every order they work hard to make what you need happen. They have positive attitudes, great products, and get things done. I am more than happy to be a positive reference for such a great company!"
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April 2019 by Maria Vice
Your employee, Morgan Tracy, was a great help to me. I knew what our company needed but not what we wanted. She helped me from beginning to end including providing me some suggested options, ensuring the design and quantities were right, and that we got our delivery on time for our event. We passed out everything today and everyone was over the moon. People started putting on the shirts and hats saying how comfortable they were, how great the embroidery was, and how good our logo looked. Thank you! As our company continues to grows, I know we will be back! Thank you from Ventanex
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April 2019 by Ereina Ruiz
"Talk about awesome service all around... i literally let Austin my pinnacle rep know what I needed, he gave me great ideas, helped me put together the swag items which turned out great.!!! he provided excellent service. I highly recommend this company for your company promotional needs, you will not be disappointed."
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April 2019 by JB Hilliard
When my pen order didn't arrive when I thought it would, I got nervous and emailed my account manager, Chelsea (this order was for a specific upcoming event). She immediately apologized and gave me an updated status on the delivery schedule (which was the next day). The order was indeed delivered the next day. Chelsea also checked in with me to see if I was satisfied with the product (I was more than happy with the customized pens). AWESOME CUSTOMER SERVICE!!
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April 2019 by Mike Humphreys
These guys are great. I've recently taken over responsibility for securing promotional materials for our company and inherited one item from my predecessor. I now have been to Morgan Tracy multiple times for different things and she's always provided what I needed promptly and at the right price. Delivered on time, too.
