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March 2024 by Francisco150884
Good morning. My name is Luis Rios, representing Mara Contractors LLC. In this opportunity we are writing to let you know that we are not satisfied with the materials that you have sent to us. Here's the story so you can understand what we are trying to say:On 02/26/2024 we talked to your sales representative Orlando, he was very kind and attentive with us, so we decided to buy the materials (Red Cedar Rough Sawn) for a 20' x 30' Pergola that is going to be attached to a ceiling. We spent $4097.58 in materials and when we received all the lumber we noticed that it was mixed. It looks like there's red cedar and white cedar in the bundles, We completely understand that there's going to be a slight difference in color between each one, however, the color difference in the cedar we received is very noticeable, even that the customer told us that the white pieces looked more like Pine than Cedar.Yesterday we talked to Orlando again and he apologized for the inconvenience and he said that today during the morning the delivery truck is going to pick up the material. When I received the refund receipt I realized that you are charging a restocking fee that we don't want to assume because we are returning the material for exchange and it is not our fault that you sent the wrong material. As you can see in the photos that I'm attaching there's no way to match the color using cedar color stain and sealer because the customer doesn't want to use a darker color because he wants to keep the natural color of red cedar. We are supposed to receive $3136.32 and you are returning $2665.88. There's a $470.44 difference for the restocking fee that we think that It cannot be applied in our case because we didn't choose the pieces that you sent.I look forward to hearing your comments.Have a nice day
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February 2024 by Edgar Espinoza
They had nails and staples in their parking lot.
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July 2023 by Mark “Professor P” Pietrosanto
Excellent products and staff. Professional people who make you feel like family. Fantastic information given, even when you ask lots of questions!
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June 2023 by Ken Tucci
This place Rocks! Our supply locations in Charlotte had poor quality products and super high prices. We found Norcross Supply and ordered multiple times in our new build. Nate was terrific during this process. Definitely ask for him!!
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February 2023 by Josh Tucker
Nate was Great! I will be shopping here again for all my cedar needs!
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October 2022 by Jason Mc
Great products and people. I have been using them for over 20 years with no complaints.
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September 2022 by Larry Burks
This is our go to spot from now on. Bought some gorgeous cedar for our porch project a few days ago and they give a 5% military discount.
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September 2022 by Nathan Emmelhainz
Need cedar, Cypress, or Douglas fir? This is the place, and maybe the only place in metro Atlanta, where they have softwood timber. Great service. Great products. Fair prices. And oh the smell of cedar everywhere!
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August 2022 by PK Belanger
Nate was amazing. Extremely knowledgeable, friendly, great customer service! Got us a better product than what we came for and explained why it was better, instead of just trying to "upsale"! After finishing the sale, he had us professionally loaded up in the back of the truck and ready to go in just a few short minutes. And our order was not small, he was just really hustling and on point. I highly recommend Norcross Supply and your best option for great service is to ask for Nate!
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April 2022 by Susan Pitts
This place is great! I’m not the most mechanically inclined and my salesman Nate went above and beyond to pick out best wood for my project. He even gave me a pair of straps of his own to make sure my wood was secured for my hour long drive. It was well worth the drive and I will be using them for all future projects.
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March 2022 by Bruce Donis
I was there today, and Chris was so helpful finding me a few pieces I needed. Went way above the call of duty for my random need. Great business!!
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March 2022 by Heath Ward
Be prepared to wait in the parking lot. Waited over an hour for them to bring 8 pieces of cedar out to my van. This has happened twice.
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March 2022 by John Valentine
You wait in their parking lot and take what they give you. And wait as long as they say you have to. Heaven help them if someone else gets cedar.
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February 2022 by Anna Lilley
They are a pleasure to work with. I went back and forth with them over several weeks, making sure I had the exact parts and pieces that the siding crew would need for my project. They were prompt and very helpful.
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December 2021 by Bennie Carter
Great customer service and the employees are very helpful
