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December 2023 by Christopher Dawson
I have been going here for years! This new pharmacist here is total trash. He always opens the pharmacy late and is so rude and disrespectful! I cannot believe jerry would allow such a trash person to work here! I might as well take my business elsewhere. I have to be at work at a certain time and can’t even open the pharmacy on time! Every time it’s opened late it’s this new guy here. Such a disappointment.
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June 2023 by Adam C.
I have been dealing with Norcross Pharmacy for years now, and they take very good care of my entire family. I have 17 prescriptions for a complicated health situation, and Norcross Pharmacy takes care of all but 4 of them because they are specialized prescriptions. Norcross Pharmacy has always given me stellar service and gone above and beyond. The other reviews that are critical of service during COVID: come on now, COVID darn near ruined everything for everybody, and nobody was at all happy about it, and it seeps into all aspects of daily life -- including attitudes -- and professionals are no exception. They are not gods, they are humans. Cut them a break because it was never THAT bad, come on.
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March 2023 by Jeff Lainez
Amazing people! Genuinely care about ensuring you get better, and giving you guidance!
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May 2022 by debbie seoane
I have used Norcross Pharmacy for years, mainly to fill prescriptions for my mother. They were always very kind to her and so helpful to me as I navigated her medications and illness. I rarely need prescriptions and I recently had to fill one for myself, something very costly and I checked around to find the best price. One of the associates gave me bad information over the phone and it ended up costing me 3 times the amount for what I needed to fill. I purchased it under information that it was 28 doses only to get home to find only 8 doses. Then, due to “regulations” they could not accept the medication back and refund me. I have no idea why their mis-communication to me has to end up costing me 3 times the amount I could have gotten elsewhere. Sadly, I do agree with some of the other reviews, the “friendly family” feel is just not there anymore.I am not in the pharmacy business but I feel this was not only my mistake for not checking my prescription before walking out the door but the personnel who answered a question for me. I believe there has to be a circumstance that medication could have been returned……..I never even removed from the bag except to observe the missing 20 doses I thought I was getting. I feel like this was just handled poorly and I will go out of my way , driving right past Norcross Pharmacy to fill my prescription needs. Sorry Ms. Gerri, I hate to do this , maybe we will run into you at “Matthews” having lunch sometime.L was
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May 2022 by Jose Adame
Overall satisfied with their service. They always have my medication ready in a timely manner. If I have any questions they always go out of their way to provide an answer. I’ve never ran into any issues, it’s always nice walking into any business where the environment is friendly and where they greet you by your name. ?
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May 2022 by Julie Hutchens
Me and my family use Norcross Pharmacy. This pharmacy and it’s staff treat me like family. They go over and above my expectations for customer service. The staff of Norcross Pharmacy is extremely cordial on the phone and in person and always answer my questions accurately and professionally. If you are looking for a community pharmacy with a small hometown feel, then I would highly recommend Norcross Pharmacy.
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May 2022 by Abbey Perini
My doctor called in a prescription. They waited until I called in to say they can't/won't order it. No suggested solutions, just "we can't order that." Only when I asked what "we can't order that" meant, did I get "We can't buy it from our wholesaler. Sorry." Seemed happy for me to take my business elsewhere. Can't help but wonder if it's because they don't want to sell this type of psych med.
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May 2022 by Vero Martinez
Wow!! This place is so fetch! Everyone is so nice and helpful & they have a variety of beautiful gifts and toys! Definitely recommend.
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February 2022 by Dina M
personally i recently moved here to georgia and this pharmacy each time has been very quick and kind. i like the feeling of it being a local pharmacy rather than a giant commercial place and they never have failed me especially when i have questions.
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December 2021 by S
Best customer service in town. Felipe really takes his time to give his customers the best care around. He will answer all your questions, and never rushes you. Being a smaller pharmacy, their prices are a bit higher but I would spend twice the price of any other pharmacy just for the pleasant experience and exceptional customer service that you get here. I don't live as close as I used to, but I would drive an hour to get there just for the pleasant experience they provide. 2 thumbs up, 10 out of 10 and I would give 6 stars if I could!Edit as of Covid season beginning:Felipe is gone, now they're just a subpar mom and pop pharmacy... Nothing special as far as customer service goes, in fact they don't go out of their way to satisfy customers at all, major disappointment, i miss the old Norcross Pharmacy... ?
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August 2021 by Max Park
The staff are truly great - they take extra care of you & your situation. Always friendly & genuinely helpful. I highly recommend them!
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July 2021 by kristel Shumate
Everyone there’s been a hard to find item they always get it in store next day. These are caring customer friendly folks I drive 45 minutes to be serviced by them. Amazing service
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April 2021 by Christie Palmer
I Used to be so happy walking into this pharmacy. When I would walk in everybody knew my name they were so sweet and kind, always had a genuine smile they made me feel they were happy to see me. The owner Ms. Gerri I absolutely love. She’s so nice and kind. The pharmacist was super nice and so were the assistants. Lately as I come in there are new assistants working here and they seem so cold and unfriendly they’re not like the other people that used to work here. When I would walk in they would smile, they would say hello Mrs. Palmer how are you doing!! They knew my name. That meant a lot. Ms. Gerri is the only one that speaks to me now if she’s not too busy. It used to feel like a Small town little pharmacy where everybody knew everybody and now it is starting to feel like more of a commercial pharmacy like CVS or Walgreens. This really saddens me. I really like the older gentleman pharmacist that works here though. He seems like a very kind and caring person. Hopefully he will stay.
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January 2021 by Ricky C.
I agree with Iraida,, This place use to be very friendly, I moved all my meds locally since i was constantly being lied to about my delivery... The workers are being more and more incompetence with their work performances ... The owner is very unprofessional and don't know how to speak to customers. She needs to let Bob handle the customers.. he is much nicer... Maybe they will learn and go through some intense training by how the customers are feeling.. The owner left a voice mail on my phone.. sounds pretty unprofessional.. I wish i could post it on here so all can hear it.. So sad business owners act this way..
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October 2020 by Aaron Arzate
Amazing staff really goes out of their way to help you anyway that they can! thank you so much for your help! I really appreciate it!