HORRIBLE customer service. I reserved a car, went to Atlanta airport Dollar Rental counter. Over 50 people in line. Dollar ran out of cars. Have to wait 4 hours to pick up a car I reserved over a week ago. Plus, the lady at the rental area was very very rude. Will NEVER use Dollar ever again.
October 2023
Booked my rental two months ago only to be told that there is a seven hour delay on rental, that they had over booked AND I made paid in advance it didn’t matter. I learned my lesson only book with the major brands when it matters.
September 2023
Was a day late due to flight delays. I had prepaid the whole amount. Not only did they not provide a car they kept the entire 10 days of prepayment.
